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Customer Ratings & Reviews

Aluratek - 12" LCD Digital Photo Frame - Black-Angle_Standard

Customer rating

Rating 3.7 out of 5 stars with 32 reviews

69%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 32 Reviews
  • Rating: 1 out of 5 stars

    Poor Choice For A Digital Frame

    Posted
    Framegeek

    My first 12" Aluratek frame whet bad in less than one year. It was most challenging to get Tech Support in Irvine to be responsive to this issue. Several phone calls and documentation later, in all, it took over 3 weeks to have them issue a return authorization. The replacement took another 2 weeks, and it was defective: Unless you were right in front of the frame, not up/ down/ left/ or right, that was the ONLY place where the image was visible. Otherwise, the image was dark, or out of focus. I advised Tech Support of this problem, and told them I researched this frame, and as far back as 2013, people have complained about this issue. Only then did they bother to check inventory and discover that they have a quantity of defective frames. They did go through their inventory, at my request, to "test" any frame before they re shipped it to me. The fame has arrived, and it seems to work OK, for now. My take on this company: needs MUCH better customer service, and needs to pay attention to the reviews and fix the problems in manufacturing that plague this product. I would not pay $100 for this product; there are so many other choice around. If I have any additional issues with this product, I will be back on this site again with an update.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not sure I would recommend this picture frame.

    Posted
    LeeHag
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The picture frame is nice but you need to have the frame sitting low for a good viewing level, otherwise the picture looks washed out. I have about 425 photos loaded in to it and looks like it's showing the same 50 photos over and over again. I checked their website to see if there is any firmware updates and there wasn't any useful there. The buttons on the remote are hard to press. I had to use the buttons on the back of the picture frame to do the setup. If you unplug the power to the frame, it loses its configuration and you will have to do start all over again, so make sure you pick the right spot before you configure it. Also lost the configuration when I connected it back to my computer to add more pictures. Would been nice to have WiFi to add pictures remotely. One of the nice features it has is you can configure an off and on time for the picture frame. It uses a 24 hour clock instead of an 12 hour clock. Plenty of storage space for pictures and movies but until it can show more than the same 50 pictures over and over again, I am not sure I would recommend this picture frame.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great digital frame for the family

    Posted
    LauraKB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This frame replaced a different photo frame gift for our dad. The first just never worked right, even with two replacement memory cards. This has worked wonderfully, was actually less expensive, and has a great photo transition feature, where the photos morph into the next one in any number of different ways,. So, it's just fun to watch even beyond the photos.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Disappointed

    Posted
    BernadetteP
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had high expectations for this. I played with the settings but could not get my pictures to look right. The color was flat and when I adjusted the display settings to fix the color, other aspects of the picture didn't look as expected. I am returning today and hope to find a better quality frame of the same size. The features were good, if you can accept the not so great image quality.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Picture perfect

    Posted
    Acefoxer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this as a gift for my boyfriend for our anniversary. I needed something easy to use as he's not great with technology and this was perfect! I initially set it up for him and showed him how it's used and he was really happy with it. Great quality pictures and sound. The only thing I can say that was alright was the frame color/look. It's like a matte black, I wish it had more of a shine to it or even something like a wood look to it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not a Good Product

    Posted
    YQUI
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was so excited when I purchased this digital frame as a birthday gift to my husband. He spent half a day setting it up. Could have been really nice, but the glare that covered more than half the frame was disappointing. I am not a tech savvy and I dont know why there is a continous glare when digital frame is on. We returned it the following day to Best Buy and bought something else.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice display of photos

    Posted
    katlinmil
    • Verified PurchaserVerified Purchase

    I've wanted a digital photo frame to display my family photos since we've long gotten away from the old traditional photo albums, and this filled the ticket! It was very easy to set up, the pictures look good, the different display options are nice. It would be nicer if the frame wasn't plastic, wood would look better, but it suits my needs nicely.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    only worked for 5 minutes

    Posted
    ohsnapitsranjha
    • My Best Buy® MemberMember

    DO NOT BUY THIS ITEM! it turned on the first time and it was working properly and i was uploading the pictures. but after the upload was complete i turned it off and when i turned it back on the screen was white and wouldnt show anything on the screen. the screen was jumping and it turned on once properly but not after that. going to return this week.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Very Satisfactory Digital Photo Frame

    Posted
    Lumpy
    • Verified PurchaserVerified Purchase

    I was looking for a digital photo frame that was large enough to use for painting from, instead of a computer. I liked the idea of greater portability. The color is good, but a bit less bright than what you see on computers display. It's quite life like, just kicked back a bit.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Digital Photo Frame for the price

    Posted
    ShakoMarty
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed to replace our digital frame and this one had the features and the price point I was looking for. It's easy to use, the picture quality is great and I really like that it easily plays videos and photos. The only con is that I wish it had a random display mode.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Defect in less than a month

    Posted
    Disappointedcustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    In less than one month the screen has a line acrossed it. Had to return this frame. I did not expect this to happen so soon considering the price I paid for a decent digital frame.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    i love it saves space on my walls

    Posted
    dtclover
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had too many pictures that were outdated that I didn't want to take down that was taking up valuable wall space now I can scan the pictures and still enjoy them. If I could only figure out how to make the portrait pictures not turn horizontal when they display in the frame.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I enjoy the big screen

    Posted
    KMac
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've downloaded my pictures, put this on the kitchen counter, and enjoy watching the display. I sometimes change it to "video's" too. I recommend!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Photo

    Posted
    Bestbuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    this digital picture frame has great display. The pictures are great on the screen. Great way for everyone to see family pictures and vacation ones too.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointing product

    Posted
    Beethoven16
    • Verified PurchaserVerified Purchase

    Several functions did not work at all, even after receiving tech assist from Aluratek. Possibly just this model was defective, but I would not rely on this brand again.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best value, easy to use, Great Pictures

    Posted
    TOMTOR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First time user of Digital photo frame, The Aluratek 2" accepts a wide variety of photo file types and makes it easy for the novice to look great!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    carl

    Posted
    Carl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Only was a sharp picture if you stood directly in front of thes unit. Any kind of angle, image lightened, looked off

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Low quality, Terrible customer service.

    Posted
    yb95

    Life term is only 10 month. Even though this is still under warranty, Aluratek customer service ignored my request.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Absolutely love!

    Posted
    Megan48
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this as a father's day present for my dad who takes photos as a hobby, and this is a larger frame to show off his pictures. Wonderful quality pictures.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Photo frames

    Posted
    Terri
    • Verified PurchaserVerified Purchase

    Love my digital photo frames, bought two, already had one so I bought the same brand because I have had the other one about two years.

    I would recommend this to a friend