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Amazon - Echo (1st generation) - Black-Front_Standard

Amazon - Echo (1st generation) - Black

Model: B00X4WHP5ESKU: 4747312

Customer rating

Rating 4.7 out of 5 stars with 7539 reviews

96%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 53 Reviews
  • Rating: 2 out of 5 stars

    Does basic functions but not what I expected.

    Posted
    Ealvacolo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I received this as a Christmas gift. I was excited about this new product and downloaded the Alexa App. I am not an Amazon Prime member and I did not joined the free trial. I asked questions to my Alexa and it usually did not provide any answers, or couldn't understand my questions despite giving simple commands. The device looks good and the LED light on top that turns on when you speak to it is great. Sound is good for music. However, I did not feel that it was a good assistant. I did not like that you have to download skills to make Alexa have more function. You always had to speak Alexa, and then ask the skill you downloaded. It then gets to a point that you don't even remember what skills you downloaded so you always had to look at your phone or mobile device to see what you had. I exchanged it for the Google Home and it has been a better device. It plays music from Google Music and not only music that you have purchased. It answer a lot of questions and gives you great news briefing instead of downloading the particular skills. It also provides more answers to questions and I was surprise by the detail of the answer at time. I highly recommend to Google Home device. I have not tested it with chromecast, Smart TV, or with Smart home appliances such as Nest, etc.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Just ok

    Posted
    Unicornsinging
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this to fill my life with music. The first two weeks were fantastic. I got Amazon Music, and needed only to say, "Alexa, play (insert artist name, song name, or album name)" and it would play music. The speaker quality is great. 4 days after Christmas it went into a Christmas Music and hymn default. Whatever artist I requested, it would play the first song, and then default to religious music. I'd switch artists and it'd happen again. I contacted Amazon, and was told not to request artists. I needed to specify albums and songs. I don't have this info memorized. I bought it to say artist names. Someone responding to my poor review on Amazon suggested trying different music services. I dumped Amazon music and started requesting music on Pandora. Alexa misunderstood my granddaughters request, and played Christmas music on Pandora, although we were now well into Jan. I'm no longer having the Christmas music problem, but Alexa is just ok playing music from Pandora. Sometimes it gets it right, sometimes not. I am so disappointed in it, that I plug it in when I want to hear music, and unplug it, and ignore it most of the time. When it worked the first two weeks, I raved about it. After witnessing my problems, people who come over don't want one.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not Knowledgable

    Posted
    Buzalax
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Many of our questions to her she miss interpreted or replied as not understanding what we were looking for. Distance for her to hear us was minimal. I returned this one and purchased the "Google" and this one is much better and more knowledgeable with answers. Both devices recommend using the phone app and also making other purchases for more usage of items that may be available. I didn't expect additional charges and so I'm not to thrilled with either one but I did keep the Google device in hopes of better to come in the future.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good Music Fidelity & Voice Recognition

    Posted
    triedemall
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Alexa is tall, slim and attractive but too jealous to use Google and that makes her rather dumb. And she is just a shill for Amazon prime. Dropping the personification, music volume changes annoyingly with different songs and over time. The database Amazon Echo draws from is very limited: Alexa can tell you what the weather is but not what the most common woman's shoe size is; what Serena Williams' age is but not how many guns Ruger sold last year. Stand by for more tech-savvy companies to take the Echo concept to maturity.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    No Bluetooth is a bummer, no on/off timers

    Posted
    LosAngeles1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    A wonderfully designed device, but its use is fairly limited. I bought it primarily to use as a Smart Home control device. However, although it allows you to turn on and off lights, you cannot add timers to the control instructions. For instance, you cannot tell the Echo to turn off a light in 30 minutes; you can only tell it to turn it off or on immediately. Finding that out was incredible disappointing. I don't know understand why it would be so hard to add such a feature.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Useless without prime

    Posted
    Len1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    No matter what I asked, either Alexa didn't know the answer, or offered to order an item that I didn't ask for, with a prime membership. Couldn't even get my weather forecast right. Kept giving me the forcast for an area 20 miles away. I returned it. By the way, whatever I ask for from" ok Google" I get an answer that is usually 99% correct. Never asks me to pay for a $99 membership or offer to order something online for me. Don't need it. Don't want it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Still needs improvements

    Posted
    MyHDTV
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Not what I expected .. This thing pretty much runs according to skills & not just ask a question & it searches the Internet. I find Siri much better because it does search the net. I can ask the same question the same way & you always get an answer with Siri but not with Alexia. It always say I do not understand the question. Again this thing needs much improvement & it's not worth the price tag especially when Siri is included with my iPhone.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Gets very loud.

    Posted
    Skorepo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The one thing i had an issue with,is I would leave my amazon speaker on playing since it's always listening. But,at times it would just cut off by itself,without my command. Another issue would be if I'm on the phone and what I'm saying may sound close to the command according to the speaker itself, it would automatically light up for me to command it to do something. Don't know if i like the idea of it listening all the time.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Doesn't do anymore than Google home only different

    Posted
    Henry
    • Verified PurchaserVerified Purchase

    I have two Google home devices. They seem to be lacking in smart 5 home controls. Now I find out that additional devices are necessary to use Echo in a smarthome configuration. Although currently somewhat limited, I expect that Google home will surpass the Echo with addon smarthome devices. I'll wait, rather then buy these devices twice.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Very Unsatisfied

    Posted
    MrsNawlins
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    When I first saw this product it was a must have for me. I researched this product for weeks and was happy with what I had read. After getting the product home I must say it was OVER RATED!. This product is not user friendly, only 1 user can register, Alexa does not have the answers to much. I returned it after 5 days. Very unsatisfied

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not all what I expected. Siri answers better.

    Posted
    VIPER31415
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Must have Amazon paid service to play music from the cloud and must be set up from the mobile app. Not portable. Cannot connect to Fire tv. Took some getting use to for me to get the commands right to change my nest thermostat. Must use the app to install 3rd party skills to the app to control smart devices.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Unnecessary Gadget

    Posted
    Jayman59
    • Verified PurchaserVerified Purchase

    Purchase the echo with my Vivint system because sales person pushed the product stating it would enhance the Vivint capabilities. Not really so...it's a nice gadget for music and putting together shopping lists and "to-do" lists, but not really something we needed. In addition, not enough apps that work with it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Amazon echo referred to as Alexa

    Posted
    Greg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    So sorry I bought this, had to change its wake up name to echo from Alexa it wouldn't answer to Alexa, on a scale of 1-10 with 1 being terrible I'll rate it a 2 most of the time didn't know how to answer or didn't understand the question, did all the self help and with amazon customer service am ready to return it

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    It's a nice idea if you need it

    Posted
    Arnie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    It's a nice idea if you have a need for such a gadget. My opinion was it wasn't worth the money. Computers and smart phones do mostly the same thing so why have an additional gadget. It might be more worthwhile for someone that wants to use it for running smart gadgets around the house. Not for me so I returned it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Doesn't Support Whirlpool Iris Controller

    Posted
    Kicho
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Please support commands for the Energysmart Water Heater Controller by Iris. Lowes Item# 612026 Model:691121 . Command such as "alexa turn water heater on" or "alexa turn water heater off" would be nice. It would gave been nice if Amazon has added a command support for this water heater controller by Iris.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not impressed

    Posted
    Shatim
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I am not impressed at all I think you should save your money and get a smart watch instead. This is a expensive item and doesn't do enough for the money you spent. The weather timers adding things to your calendar that's just not enough half the things you ask her she said she doesn't understand

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Over priced blue tooth speaker

    Posted
    Maryg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    My hubby bought this for me since I was constantly googling questions on my phone. I was so excited to start asking it questions..... the only problem is Alexa doesn't have any of the answers. Music sounds great on it but that's about it. Not impressed. Save your money.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    An answer in search of a question

    Posted
    Jimbo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Thought we'd have tons of fun with Alexa; found that had to stretch to use it productively. Maybe that's why Amazon puts out a steady stream of "Here's what's new with Alexa" emails, a lot of them revolving around buying more stuff from Amazon.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    GREAT PRODUCT = IF MINE EVER GETS HERE

    Posted
    spider61
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My wife bought one at Best Buy. I had to go back and get her $40 dollars when the price went from $179 to $139. I decided I would get her one -- but they were out of stock. I ordered one thru Amazon --- but it still hasnt gotten here.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    dumb and dumber

    Posted
    akhido
    • My Best Buy® Elite Plus Member

    continually loses connection to the internet. app says it s connected but says check back later. Worked for the first month or so but now works one minute and dumb two minutes later. Constantly asking Alexa, Alexa,; ALEXA!!

    No, I would not recommend this to a friend