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Amazon - Echo (1st generation) - Black-Front_Standard

Amazon - Echo (1st generation) - Black

Model: B00X4WHP5ESKU: 4747312

Customer rating

Rating 4.7 out of 5 stars with 7531 reviews

96%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 266 Reviews
  • Rating: 3 out of 5 stars

    Great, but some quirks n kinks

    Posted
    Broncos777
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member
    • Top 1000 ContributorTop 1000 Contributor

    Family of 5 and now 6 with Alexa. Seriously she adds another element to our family entertainment and smart home utility. Kids play games with her, like 20 ?s, jeopardy, riddles, jokes, and daily Easter eggs. While the adults like smart concerts, sports highlights, news briefs and all the things your "Siri" can do, by more. Like turn on/off your lights, coffee maker, tv, and whatever else you hook your smart outlets to.(sold separately) Now for the "Alexa bugs." More often than not, we find ourselves repeating commands. Attempted fix, by using voice training multiple times in areas we are most when aroud Alexa. Saw minor improvement. We also wish the command to increase or lower volume was more efficient. Shouting "Alexa, volume 5 multiple times after a song you liked was at volume 7 or higher is annoying. We've learned to manually adjust her volume at the base which we can do with our old stereo? I was curious how Alexa would respond to 5 different voice patterns. Surprisingly , once she hears her name and the command prompt, she responds correctly 89% of the time. My wife tells me I'm cheating on "Siri" and "Cortana" as "Alexa" has quickly won my heart and my kids as well. We're glad we went with this, not the dot or google home. If you plan on making voice purchases as commercials advertise, careful- your kids might order 50lbs of cookie dough as Alexa doesn't recognize who's voice is ordering it. Overall, the gimmicks wear off, but we routinely enjoy smart concerts and our smart light system. soon we will be asking these robots to do our dishes, laundry, cook, or whatever else humans don't feel like doing. Hopefully I see this unfold in my lifetime- Brunsch

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    You need a Tablet or Smart Phone to have this work

    Posted
    VolleyinSF
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    So I've seen this at the mall and the TV ads and thought hmmm that sounds good. Note mine does not sound as good as the units I've heard play music at the stores. I don't know why and there does not seem to be any adjustments you can make to that. All you can do is say volume up, volume down or say volume lever 1-10. At no time was I told that you needed to use your smart phone and or table to down load the Alexa App and then run everything through that. Most of the time I say Alexa who is Morris Knight. "I don't know" Alexa was Morris Knight a VJ on MTV. "I don't know". Alexa can you tell me who was a VJ on MTV "I don't know". So I get "I don't know" more often then an get and answer. If I do get an answer Alexa will often give me an answer to a for a different person the person I asked about. If you have a Amazon Fire Stick. Don't ask Alexa about a "MOVIE" or is Joan Collins in the movie The Virgin Queen. Because for me anytime I use the word "MOVIE" she will turn on my Fire Stick. So if you are watching something else you are no longer watching it. She can turn on the Amazon Fire Stick but she can't put your TV back to what you were watching before. The Echo device will often tell you to go to the Alexa App. So I'm really not sure what the Echo Device does. Everything is run through the Alexa App so just get your table out and use Alexa that way? I'm just not very happy with this purchase. I went to the Mall and the person said "Bring in your Tablet and I can see what is going on". So see it's driven by that tablet and the app right?

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice speaker with extra features

    Posted
    Melodybelle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The echo is a nice speaker that has the added bonus of being able to respond to questions and give sometimes useful information. However in regards to it being capable of serving as the brain of an integrated, automated home, it lacks much. I purchased it to use with Philips hue bulbs and I was hoping my fire tv. Although it shares the same software with the fire, and logically should be able to work together, it does not. Echo will not connect to or control the tv. As far as the Philips hue bulbs, it can turn on individual bulbs, or even a group of bulbs IF, and only if, you remember the exact phrase or name you gave it. It cannot dim the lights, set light scenes or any of the cooler options the Philips hue bulbs are capable of. I wound up going back to using my iPhone which respond to voice command of 'hey Siri' better than the echo anyway. If I had to do it over again, I would have saved the money and gone with a simple Bluetooth speaker for my phone as it can already do many of the things the echo does. Only difference is that the phone doesn't have as big of a range for voice pickup. I did give the echo three stars, because the one thing it does well is respond to questions, like what's the weather like. That feature is interesting but not worth paying nearly $200 for.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not as smart as I had had been led to believe

    Posted
    MusicLover
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is a truly amazing product, I often remark to my family that if my father were alive to see this he would be SPEECHLESS. You have to be VERY precise when asking a question that is more complex than “What time is it”, you must try all sorts of variations on a question before getting the correct response. However my BIGGEST BEEF is with Amazon music. I am a CLASSICAL MUSIC LOVER and it is PAINFULLY obvious that Amazon music has NO IDEA how to catalog the CLASSICAL MUSIC GENRE, it is NOT the same as pop music.. Ask for an Operatic aria and you will get the music BUT NO SINGING, ITS AN OPERA. Trying to get an acceptable recording can be, not just infuriating, but %-+$&#@=/*(). Ask for a piece of orchestral music and you MAY get it but played on a SOLO XYLOPHONE, yes I am NOT JOKING. Many times you may get a performance that sounds as if it was specially recorded for use as ELEVATOR MUSIC. When I ask for Brahms Symphony # 4, I expect it to be played by the NY Philharmonic or the London Symphony, NOT something that sounds like the local High School marching band. Amazon Music is truly AWFUL.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not all I thought it would be

    Posted
    KiminOhio
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I have to say Alexa has been a great disappointment. Most of the time she doesn't know the answer to anything and tells us that she doesn't understand the question. I thought this thing was supposed to get smarter as it goes along. We had to sign up for AMAZON Prime and Unlimited Music just to actually listen to decent music. When she does know a command for example like say "Loop Mode" when you want her to repeat a song... most of the time she understands that. And then there are a lot of times when she simply beeps out or even says she doesn't understand the question no matter how many times you say it. We use her mostly for a timer, alarm, play music and for 6 questions of Jeopardy a day. Really needs a lot of improvement. Ask her what a dog says.. she says bow wow or woof. *Sigh* If she can only be basic on that answer, there isn't much more she is gonna get right. There are also a lot of pretty useless skills for her available. We got it at a discounted price thankfully and I also got a Dot for in the bedroom at a cheaper price. Dot is even worse at listening to commands than Echo is.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent

    Posted
    Gateway321
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The Echo is ok, it's a decent speaker and I like that it has a Bluetooth so I can listen to music off my phone. But there is more that I don't like then I like. For example, to play music off spottily you must have a perineum account ($10 a month). I heart radio will play only the last station it had on, not sure yet but can't change station with just voice. Most of "skills" are done poorly, for example my Honeywell thermostat, you can't ask it to tell you the temp, turn on, turn off. Only thing that can be done, is to ask it to raise or drop the temperature. At this time it will not control my wifi sprinkler system "orbit Bhyve". You don't always get an answer to questions as it uses Bing as a search engine, which I'm not a big fan of . Tried to buy wifi light switches so I can have it controlling that, but after purchasing the Wemo switch I found out that all the switches in my house are 2 way switches, so that did not work. So basically it's just ok, and maybe in few years it will be better, but over all like I said there is more that I don't like about it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent but lacking

    Posted
    Caleb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After all the great reviews I thought it would be wonderful to use as a helping hand running a business solo. However, for this case it isn't very helpful. Unlike Cortana or Siri, Alexa only works with commands based on the petty apps that can generate the commands. It can't use your whole phone or computer to pull up apps or anything special. Even the simple stuff like weather was a hassle to try to change location and simple data like calendar, and anything you want to learn just refers back to the Alexa app which by the way is absolutely awful. You can't use your own calendar alone, everything has to be linked to one of the several lackluster apps that have been created. I think this will be great in the future but as far as offices go, it seems an unnecessary false luxury. At home with smart appliances may be its only use. (Recommended for home entertainment use only).

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Amazon Echo- Music Library Limitations Annoying

    Posted
    PeterL
    • Verified PurchaserVerified Purchase

    Bought primarily to have voice command music in kitchen/dining area- Available music catalog without buying a subscription service is more limited than I expected. I've gone back to using You-Tube on my I-pad because so many of the songs I want are only available for a price in the Echo. The constant Alexa response to my music request is :"Here's a sample of..." "Would you like to purchase..." is irritating. No, I don't want to purchase the song! I can listen to it for free elsewhere. I would not have purchased the Echo if I had known how limited the free music library was, how often it relies on live versons of songs or cover-versions, instead of studio verions by the original artists, and how often it will pitch subscription services instead of delivering the song that I wanted.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    It's Ok, but not preferred

    Posted
    MaybeNot
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I bought the Echo because on the commercials it looks cool, but I also have Google Home. Amazon spends a lot of money on commercials and I like Google Home way better for a variety of reasons like internet searches, it is not geared mainly to buying stuff, and the way it interfaces with my Z-Wave, Hue, Samsung Smartthings, and Honeywell devices. Advertising can buy a lot of customers even if the product is not quiet as good. Amazon Echo does not work with smart home devices unless there is internet service (like wifi only) and neither does Google Home. This is a big fail by both for working with smart home devices like switches, thermostats, irrigation systems. Smart Home products would be better made by someone who's primary business is not being a retail / internet store.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not as Intuitive as Expected

    Posted
    MMaturity
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    It is a neat gadget; can do some things like track items for a shopping list and setting timers that are great. I would have expected it to be better at telling me things like when is TV show X on and what sound does a Cardinal (bird) make. All were met with "I didn't understand the question." Alexa should be more intuitive than that and should learn and grow as you go along, she does not. You also have to ask things in a way Alexa will understand. For example, you cannot say, "Alexa, turn out the lights in the kitchen." That "does not compute." But if you say, "Alexa, shut off the lights." She will do as you ask. I had to start writing down the "correct" way to ask her things so I would remember them. Again she needs to learn and adapt; not happening so far.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not quite what I was expecting

    Posted
    TheHobbit
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I was very interested in the Echo and respective echo dot based on potential functionality. While there are some good qualities, the overall voice automation and functionality haven't lived up to the hype yet. Pros: sound quality for music is fantastic, kids enjoy asking Alexa questions, overall family fun. Cons: even after a full month of learning my voice, Alexa continues to frequently answer "I don't know what you are asking", at random times, Alexa will start talking without any prompt, setting up additional controllable items and syncing are not as easy as Amazon would have you believe, and worst experience....every time an amazon echo commercial comes on tv to promote the product, my Alexa replies to the TV commercial as if it were me saying "Alexa...."

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Fun toy

    Posted
    dareviewa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I didn't know much about the device before buying other than the fun commercials. I figured that it was internet connected and could do anything I asked it to. I quickly learned this is not the case. You aren't able to just plug it in and expect it to know everything on the internet. It seemed it didn't know know some basic questions. It uses skills where are like phone APs. You have to enable each skill in order to use it. When you want to use a skill much like an ap you have to remember the specific skill and then Include that in what you ask it to do. It seems like it does home automation well and basic functions but it has a long way to go before it's a know everything on the internet

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not as great as I expected

    Posted
    Euro90
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased the Amazon echo a little over a month ago. I like the concept of the echo but unfortunately it's not as responsive as I had hoped. Trying to get local news is nearly impossible. It's also not in sync with my Amazon account. Packages I ordered on Amazon that are delivered, it will still tell me are still in route. I think the speaker is a decent quality and I stream music quite often. I probably would not buy it again. Too expensive for the limited things it can do. Again, I like the concept but it still needs a lot of improvements. It's advertised as though it will make your life easier but other than creating a shopping list for me, I have not had an overwhelming life enhancing experience.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Useful but needs improvement

    Posted
    blankyblank
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The echo is certainly able to answer many questions but it is inferior to the Google Home. We bought both and use them side by side and the Home is able to retrieve answers or information that the Echo is not on a somewhat frequent basis. Examples are questions or requests such as "how many calories are in a pop-tart", searching for certain songs or types of music, and calculating time and distance between two cities by car. The Home was able to do all of these things while the Echo was not. The home also tends to provide information beyond the direct answer to your question while the Echo does not. The Echo definitely has superior sound quality but I'm not sure it's worth it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Doesn't answer "Google" type questions

    Posted
    Renee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This product is great for reading you the news, a book or the weather. Alexa is great at setting timers and alarms and telling silly jokes. If you ask Alexa a "google" type question such as "What was the score to 'such and such' college basketball game", most times she cannot answer even if you pose the question a number of ways. Sometimes, you can ask a question differently from the way you would intuitively ask a question and Alexa will answer. This proves frustrating to me. It is a very expensive gadget that your phone can easily do with a few keystrokes. I am considering returning it and purchasing the google product to see if there is an improvement.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    First experience with AI

    Posted
    Bkind
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    A little disappointed with my first experience with AI. You have to learn to communicate with Alexa to get results. I feel like she should have to learn more about me than I her. However I understand she is a GEN 1 and would expect that future versions will closer be to the Jetsons than something that keeps telling me "I didn't understand what you said"! I doubt Amazon will update the existing units with better technology they will want to you to buy it all over again instead of making a loyal or invested customer happy. She does have a lot knowledge you just have to figure how to ask for it or download an additional skill/Application.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice "tecky" device, limited functions

    Posted
    bigred
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I am an Amazon fanboy. I'll say it right up front. This device, although nice, currently has limited functions, especially considering the $200 price tag. So until more useful functions (linking to Google Now for instance) are added, I can only give my Echo as much as it pains me to do so, an average rating. Nice to have if you have extra cash sitting around and you don't mind waiting so see if useful functions will be added, but without Android syncing and functions,or the ability to control for example,TV channels, it's far from Amazon's usual "gotta have it right now!" category.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Okay if you have access to Pandora

    Posted
    Pamela
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I have wanted my Amazon Echo for several years and was able to buy one BUT not without an extended warranty! Which if you buy ANY ANY thing from BEST BUY, it's Now imperative you spend your money for an extended warranty! Like now if it wasn't for the warranty on my Moto phone that I HAD to return it! Which is totally dysfunctional NOW and friends can't get it to work! My new exchanged phone has t totally screwed up my availability to access Pandora! Luckily, there's an extended warranty you have no choice BUT to purchase! They "TRY" to make everything right with customers!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Google Home Much Better Daily

    Posted
    JustaGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Traded in the Echo for Google Home after trying both. Did the training questions but still found it could only answer 6 of 10 questions. There were many specific apps but trying to remember the cues words is more difficult. Google home answers without cue words the first time and can extend a conversation based on the first question. Can ask for driving times to destinations without an app, same for getting a cocktail recipe. Very dry responses where GH has personality. Try them both before deciding what is best for your needs.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good product for tech savvy folks

    Posted
    littlemissy628
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The Echo is a great product if you have money to burn and tech savvy. Alexa (echo) learns as you talk to it and ask questions. You have to go online and enable different skill sets to allow Alexa to answer more questions. As for operating smart devices this cannot happen wirhout a huge expense. You have to purchase wifi/smart bulbs and switches before she can operate. One smart switch or wifi bulb can cist as much as $30. That's pretty steep to me. On occasion, Alexa will begin talking when no one has called her to respond.

    I would recommend this to a friend