Customer Ratings & Reviews

Alexa is great and performs well. Biggest issues are Bing is a horrible search engine and is inevitably wrong vs Google. Many times it doesn't understand the question or gives wrong answers while OK google gives much better repossess. Also Amazon music is somewhat limited. Should allow ability to play Sonos or iTunes libraries.

Alexa works great for listening to spotifly (only if you have premium) and very basic information (time, weather). She has a tough time answering questions. This is not a Google machine. She consistently would not understand simple questions. The volume is very loud and can be adjusted manually or through voice. She also can learn skills which some are hit and miss. I'd still recommend this product if you have a smart home (smart outlets, locks) or if you have spotifly premium.

I purchased this item for the home automation integration. Its pretty cool for just saying "Alexa, turn on my kitchen lights". Integrates with all the large players in home automation, Wink, Smartthings, Philips Hue, etc. Its also works well as a bluetooth speaker, streaming from your phone or tablet. It also streams Pandora and radio stations via TuneIn. It doesn't do anything useful other than that, besides simple queries about weather, etc.

We have had the Echo for some time now and we always have the same complaint... It is not able to answer most of the questions we ask. When it does answer it is great. We are happy with the quality of the speaker and use it for music regularly. I do wish it would acknowledge that it hears me. I often find myself repeating my questions because Alexa didn't hear me. It's very frustrating.

Many great features but the speaker does not meet expectations. I also have a google home. I ended up putting the google home in the living room because the sound was Better and put the Echo in the bedroom. I would also think it would be nice to have a plug to attach a speaker. You can use blue tooth but if your going to use a dedicated speaker to improve sound it would be nice to have the option.

Sound is average. It picks up my voice 75% of the time. I mainly use it for setting timers/alarms, music, and that's pretty much it. Still exploring all of its functions but I don't like how it requires to set everything up on the phone. And I don't remember all the commands prompts for all the apps you can put on it. I think I would like the google home better.

Very easy to setup up and can be used to automate home using smart skills. I use to control hue lighting and nest products. Only complaint is she is not as smart as they say. Constant updates are making her better but lacking a lot of information when asked. Emails are sent with update info. 90 percent on voice commands. Wish it came with optional remote for when you are out of range of voice

So upon purchase I expected a lot more. She barely understands what we are saying and it's not like we mumble. Not enough features yet. Was kinda disappointed they came out with new one cheaper right after I bought mine. I use mine with alarm and ac but take so long to say the phrase. Honestly it's ok but perhaps could have done without

Giving it an average rating because boo hoo, I haven't figured out how to make it work yet. It responds but doesn't seem to have answers to any of my queries or requests. It must be just a matter of connecting it to a proper wireless source. So far I haven't figured it out. I am eager to however! I guess I am just too technologically challenged.

The Echo is ok, it's a decent speaker and I like that it has a Bluetooth so I can listen to music off my phone. But there is more that I don't like then I like. For example, to play music off spottily you must have a perineum account ($10 a month). I heart radio will play only the last station it had on, not sure yet but can't change station with just voice. Most of "skills" are done poorly, for example my Honeywell thermostat, you can't ask it to tell you the temp, turn on, turn off. Only thing that can be done, is to ask it to raise or drop the temperature. At this time it will not control my wifi sprinkler system "orbit Bhyve". You don't always get an answer to questions as it uses Bing as a search engine, which I'm not a big fan of . Tried to buy wifi light switches so I can have it controlling that, but after purchasing the Wemo switch I found out that all the switches in my house are 2 way switches, so that did not work. So basically it's just ok, and maybe in few years it will be better, but over all like I said there is more that I don't like about it.

Mainly use for music and to-do/shopping lists. Inquiries about basic information are answered with accuracy, but more complex questions ("describe the limbic system", etc) are not answered. Sound is average. If you are looking for in depth answers, this device will disappoint you. Great for fairly common stuff.

Alexa is entertaining for music, questions etc. I was hoping for something more advanced, like being able to reminder for an appointment 15min before the appt. is schedule. You can set a reminder for 15 minutes....but only from the time you ask alexa...good for cooking but not much else

I have not been able to get alexa to answer most questions and it is difficult to figure out how to delete your prior questions.... I think it is more of a novelty and good for playing music, but if you think you will be getting great info, your online web search is far better, this is very basic.

Alexa is great when asking about the weather, or when wanting to play some music quickly. However, majority of the questions I ask it cannot find. I think that the questions are pretty simple too. She will answer questions with direct answers like "whats 2+2" but if you go much further she wont respond.

Echo is tough to deal with. Doesn't understand most the questions I ask. You definitely can't do a follow up question. Speaker sounds great. Looks great. Also will hook up to devices for automation. Hopefully they update it for comms, cuz google home is killing it there.

After all the great reviews I thought it would be wonderful to use as a helping hand running a business solo. However, for this case it isn't very helpful. Unlike Cortana or Siri, Alexa only works with commands based on the petty apps that can generate the commands. It can't use your whole phone or computer to pull up apps or anything special. Even the simple stuff like weather was a hassle to try to change location and simple data like calendar, and anything you want to learn just refers back to the Alexa app which by the way is absolutely awful. You can't use your own calendar alone, everything has to be linked to one of the several lackluster apps that have been created. I think this will be great in the future but as far as offices go, it seems an unnecessary false luxury. At home with smart appliances may be its only use. (Recommended for home entertainment use only).

Absolutely love my Alexa but I am still figuring it out. I purchased it majority for listening to music & I love that. I ask questions & her response is I'm not sure or I don't know sounds yet. I know she can do more but I'm lost right now.

The idea is right but after few weeks, needs restarting else it doesn't respond properly. Compatible devices pairs properly. I used lifx bulbs but it couldn't control them with voice says no device found. Hopefully they will release a software update soon.

I get frustrated with this alot. I like being able to speak commands but she never seems to know much even though we add skills to her. She is always saying she doesnt know that. The speaker is not the quality that I would expect for the price.

Bought primarily to have voice command music in kitchen/dining area- Available music catalog without buying a subscription service is more limited than I expected. I've gone back to using You-Tube on my I-pad because so many of the songs I want are only available for a price in the Echo. The constant Alexa response to my music request is :"Here's a sample of..." "Would you like to purchase..." is irritating. No, I don't want to purchase the song! I can listen to it for free elsewhere. I would not have purchased the Echo if I had known how limited the free music library was, how often it relies on live versons of songs or cover-versions, instead of studio verions by the original artists, and how often it will pitch subscription services instead of delivering the song that I wanted.