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Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Charcoal Fabric-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 5284 reviews

98%
would recommend to a friend

Expert rating

Rating 4 out of 5 stars with 28 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 29 Reviews
  • Rating: 1 out of 5 stars

    Dangerous Tech

    Posted
    Nick
    • My Best Buy® Member

    Build quality 10/10 Voice recognition 9/10 Sound quality 9/10 Smart assistant skills, if it were possible on a one to ten scale it should be in the negative, my problem with Alexa as a smart assistant and the devices she’s enabled on is not the tech, but rather the way Alexa as an artificial intelligence fails to implement basic features to cater to her users wellbeing, after simulating calls of distress using her wake word then saying phrases such as “I think someone just broke into my house” she gives replies showing she’s not actually made to help simply saying “hmm I don’t know that one”... it’s the response she gives when she’s not programmed to recognize something, but as a smart assistant who is listening with an active microphone 24/7 if she’s not listening with the intent of keeping you safe, what is she listening for? Obviously her wake word so that you can give her a command because she’s not allowed to record anything until she has been activated... if that’s the case then explain the articles online of people who had transcripts of entire conversations sent to complete strangers over the Internet, even though she or her wake word were never even referenced. A simple test of asking her what she was made for results in a description ending with the line “I was made to be useful” but when you ask her what it means to be useful she gives the same “hmm I don’t know that one” If you’re ok with knowing that you’re paying for a device that has the ability to send anything it hears to anyone it thinks it should at any time it thinks it needs to then buy some of these and have some of the best smart home devices out right now, but if you have half a care of self interest, save your money and your privacy and wait till we see all of the side effects of what these things can do. -Nick Hohmann Ex Alexa user

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Extremely Disappointed

    Posted
    Chris
    • My Best Buy® Elite Plus Member

    Wow, where do I begin? I LOVED my Amazon Echo 1st Generation. Sound quality was great, it was incredibly responsive and accurate. I was super excited for the 2nd generation. I don't know how this got passed Amazon's quality control. First and most important, the sound quality is much worse than the Echo 1. They are not even comparable. The 2nd generation sounds really muffled. I know its a smaller tweeter, but this sounds much worse. I played the two models side by side and there's no comparison. The Echo 1 sounds WAY better. Second, for whatever reason, the Echo 2 does not respond as fast as the Echo 1, if it responds at all. I've never had an issue with the Echo 1 not playing music, nor has there been much of a delay in response. The Echo 2 is incredibly slow and often does not complete my command. I'll ask it to play a song. Alexa says "Playing The Beatles." No music plays. Its not the volume because I heard Alexa respond. I even tried some trouble shooting techniques with no prevail. I hope this is just a bad batch and the Echo 2 gets better. If you don't believe me, check Amazon's user reviews on their website. This is really disappointing for an Amazon product and I will be returning this to Best Buy this weekend.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Buy the 1st generation Echo....

    Posted
    drdave

    I purchased a 2nd generation echo in order to get the better sound, as it was supposed to have only to be disappointed. Honestly, I think the 1st generation (which I also have) sounds better. Also, with 7 microphones it's supposed to hear better than the 1st generation — which it doesn't — the 1st generation heard my voice 8 to 10 feet away usually without a problem. This second-generation has trouble hearing me even 2 feet away. Admittedly I have a softer voice, but I actually have to raise my voice for this one to hear me! Nonetheless, I'm keeping mine as I want to have two Echos, but it is still a disappointment. One other note — in my opinion it's probably the proximity between the speaker and the microphones that is causing the echo to have trouble hearing when e.g. music is playing, etc. although it still has a problem hearing without music playing at times. if you really want one and can't buy the 1st generation anymore, get it on sale!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not repairable, designed to fail after warranty

    Posted
    robburgh
    • My Best Buy® Member

    I hope all learn from my experience with Amazon. I purchased and registered a Gen 1 Echo October 2017. By Jan 1, 2019 (two months passed warranty) the unit would not power on. I contacted Amazon for help. Not only would Amazon not cover the replacement under warranty, but there is no repair program in place. Essentially the units are disposable once they stop working. If all Amazon Echo products are designed to fail just after warranty and there is no repair possible, there is a significant problem with Amazon's reputation for reliability and dedication to their customers. AVOID AT ALL COSTS. There are better options made by companies willing to stand by their products.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very Disappointed

    Posted
    Bluesboy
    • My Best Buy® Member

    You would think that 2nd generation would be an improvement but not in this case. Slow to respond and the sound quality is nowhere near as good as the 1st generation. The "twist" volume control has been replaced by up and down buttons which are not lighted. This can create a problem in a dark room when you try to figure out which button is which. The only plus feature for the 2nd gen is they added a speaker jack. Save your money and look for the 1st gen or buy a Dot and plug a good speaker into it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    TO HARD TO SETUP !

    Posted
    trainoperator6768
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We were told that this Alea would be very easy to setup using your smartphone to do the most simplist commands on your smartphone boy what a falase statement that was i tried & tried my wife tried & our frind who is into computers somewhat had no luck either we have to wait for our friend who is a computer tech to come over to install it . SO BUYER BEWARE NOT AS EASY SETUP AS THEY ARE CLAIMING ! !

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn’t Measure Up

    Posted
    WookNH
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Had google home for a while now and wanted to see if Amazon Echo might be better...Not even close. Completely inferior to Google Home. Asking simple questions or recipes it tells you where to look...Google Home just answers away. Asking for music...It’s awful. Even if you are a Prime member. Also got so I could use with Bose products...It’s not integrated fully yet with Bose. So that was a bust too. If you are choosing between Home and Echo...The chose is easy...Home.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Awful product the information transfer is terr.

    Posted
    Crwalts
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This product is really not my idea of anything smart were lucky if we we don't hear (Hmm I don't know that one) at least 9 out of 10 things we ask or try to do with it. I'm sure there. must be something wrong with this product because we have had nothing but disappointing issue after issue!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not an improvement over echo dot

    Posted
    gamingdude
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bought this as an upgrade to the echo dot but returned for an echo dot. The sound was terrible, there was too much bass and the volume from 5 to 6 was in orders of several magnitude. It was not good engineering audio wise. Music sounded horrible and normal speech volume sounded fine at volume 5 or lower. Anything higher would be too loud.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Didnt last long

    Posted
    SpoiledBachelor3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This thing stopped working about a month after I got it. It refuses to connect to my wifi. I've done EVERYTHING suggested: reset internet, hard reset the echo, etc....nothing. absolutely none of the recommended fixes worked...

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Returned

    Posted
    Nana4
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I had high hopes for the Echo but it would not connect in my home I tried 3 different ones I did have it connected 1 time for a few minutes. I went with the Google Home Hub not 1 single issue with it or connection!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    Ozzy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This was a Christmas gift. I asked the sales person about Echo compatibility with Apple phone. He could have told us we'd only have limitations for Amazon only... starting with having to join Amazon Prime. The had no added benefit. It went back. Wasted time.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Caveat emptor!!!

    Posted
    Stash
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    OK, it worked for a while. But a couple of months later, it won’t play music. Amazon support (good luck finding that) cannot solve the problem. Don’t waste your money and give yourself this headache.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Product did not work

    Posted
    Drthomas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The geek squad tried to fix it or sync the WiFi something was wrong and took lot time to set up finally took back and got credit for the speaker

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointing

    Posted
    Peter

    I've purchased this devices and it's not where I thought it would be. Lower price point bunot great sound quality. Also, doesn't provide answers to a lot of my questions.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad product

    Posted
    Twistdsteel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Just another device that invades your privacy. Make creepy noises too. Stay away from this product. They went straight in my trash can.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Alexa

    Posted
    Truman255
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    No way to reset it has not worked in month's like 4 I would like best buy to contact me about help or replacement I did buy 3 all single purchase's

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Just didn’t work for me

    Posted
    4Hawks
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I just don’t know why it wasn’t programmable for me. ☹️ So I bought me a Google brand! It worked

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not worth it

    Posted
    Blue
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It has to be plugged into a power outlet. No bass, and does not play music off Apple Music. Definitely not worth it. Will be returning

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Defective, taking it back to store to get as

    Posted
    Marge
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We believe this product is defective & we'll be taking it back to the store for assistance or new product.

    No, I would not recommend this to a friend