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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 6,074 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great fun and hands free.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazon Echo - Second Generation is excellent. Alexa is like having a person who is there just to please me. It tells me the time, plays my music, shuts off my TV, gives information when I request it & all I have do is ask. Don't think about it. Just buy it & have fun. I love it!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anyone who is into high tech gadgets won’t be disappointed with the Amazon Echo smart speaker with Alexa. The sound quality is great for music and you can get pertinent daily information such as the news, weather or traffic without having to touch your phone, newspaper or the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hope he likes it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my husband for Christmas present and hope this is what he wants for there was more choices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second Amazon Echo in our home. It simply makes life so much easier assisting in little tasks!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second Amazon echo. They are very useful and love using them as an intercom system in our house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Technology!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great convenience. There is so many ways to integrate Echo into daily living. Buy it, you’ll love it!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great speaker for music

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This echo acts as a great speaker for music as well as an alexa to speak with. It can hear me tell it commands from across the house with no issues. I have not had any issues with this device just works and works well. This was my second one i purchased and ill get more.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bought for a Christmas gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have several dots, and a show. We bought this one for our father. It is working great so far. Sounds good, maybe not as good as the original echo, but well enough to be a stand alone speaker. It does hear our voice well, from the other side of the house. Maybe too good at times. Good otherwise.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Another great Echo!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In general, I love all of the Echo devices (Echo Dot, Echo Plus, Echo - 1st & 2nd generations). They are helpful, but, when you start adding skills, that is when they really shine. The integrations with other products enhances both the product and the Echo. Love them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this to my mom for christmas and she loves it. Still discovering all the features, but so far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Santa's helper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as a gift and the recipients love it. . They look forward to the Jeopardy question each day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazon Echo is a hands-free speaker you control with your voice. Does everything as described. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Love that I can blast my Amazon Music. I also love the connection with my Dot. Some weird things though...makes an occasional call I didn't ask for and plays Amazon stations, spontaneously, that I don't ask for. I guess that is really not unusual. Overall I love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I am in wonder of the potential of this device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With this device I don't have to walk around the house with my phone on me.. This device answers my questions.. Controls my TV.. Reminds me of upcoming appointments.. Plays music.. Truly a glimpse of the future

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great for older persons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my 89 year old mom as having problems reading and using her smart phone and computer. She can ask for time, weather, use as a timer, alarm, to make phone calls, even to entertain herself with music or some random question. Sound fills her living room and into the kitchen area really nice. I even got a 'Dot' for myself for some of the same reasons, especially music as in a poor radio reception area. I even got one of this same model for my Nephew

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best assistant ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best gadget to have in any home. It allows virtually hands free automation of so many devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fun item to have around the house. It will provide go is of entertainment for the whole family.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Love the sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Amazon Echo is super. Easy to set up, sound is excellent and it looks good, fitting in with the rest of the decor.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    perfect!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised! If you think you are going to get booming sound over this, stay away. However, it is a HUGE upgrade over the Echo Dot gen 2 I had in my family room. I purchased this when Best Buy had a killer sale on Echo products. Never buy at full price!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome for every household.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love to come home and ask Alexa play.... music, tell me a joke, weather, etc. She is great has endless capabilities. Just love everything about. I want to purchase "light on" capability. Love ready monthly reminders about Alexa.

    I would recommend this to a friend
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