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Customer Ratings & Reviews

Amazon - Echo Dot (3rd Gen) - Smart Speaker with Alexa - Charcoal-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 10169 reviews

98%
would recommend to a friend

Expert rating

Rating 4.5 out of 5 stars with 10 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 269 Reviews
  • Rating: 3 out of 5 stars

    Hit or miss depending on use case

    Posted
    Cody
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Personally, I am fairly deeply immersed in the Google Assistant environment. I bought this for my parents, as they have an Amazon Fire TV Stick to stream live TV via Playstation Vue. For that use case, the Echo Dot works great, as you can easily link the Dot to the Fire TV Stick to tune to different channels on PS Vue, watch a certain movie on Prime Video, etc. I also like the Xbox integration, and the speaker's sound quality is pretty impressive on the new generation for how small it is. That being said, the Echo's capabilities can be limited in some areas. For example, shortly after I set the device up, the Dot's light ring began to glow orange. I didn't know what that meant, so I decided to experiment and ask the Echo. "Sorry, I don't understand" was the response from the Dot. I asked my Google Home the same question, and it listed what each color of the light ring on the Dot indicated. Sometimes it seems like the Dot can't even return an answer that only requires a simple internet search. The bottom line to me is- if you're integrated into Amazon's ecosystem, or there are specific skills that the Echo can perform that the Google Home devices can't, then I'd recommend the Echo Dot. For most people, I would lean toward the Google Home environment.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Slower than 2nd gen, no USB

    Posted
    BigIrish001
    • My Best Buy® MemberMember

    This is the 4th product I've owned with Alexa voice control. It looks nice and has a deeper sound than the 2nd generation, but has 2 flaws that I cannot overlook. First, this 3rd generation Echo Dot is slower to respond to the wake word "Alexa" than the 2nd generation. The 2nd generation is almost instant, this one takes almost a full second. I tested both of them in the same location with one disconnected while I tested the other to avoid conflict. Second, this 3rd generation does not have a micro USB port on the back for power, it used a barrel connector which means you are going to be left with a useless brick if you ever damage the included cable. The 2nd generation uses the standard micro USB. I do not recommend this new version of the Echo Dot over the 2nd generation. Buy a 2nd generation if you can find one or wait to see if Amazon fixes these problems with the 4th generation. They usually announce new products in early Spring.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    I'm using these as gifts not for myself.

    Posted
    ChicaCT
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Two (2) of these actually came with the hundreds of dollars in security equipment that I purchased it was part of the special that was going on at my Best Buy store. I never had any plans of using these for myself I don't care to be so connected with prying eyes or ears in my residence. I gave one to my cable company Tech because he's so great and I'll be giving the other one away to someone else who is deserving as well. They do cost $50 each however they were marked down to $30 and again two (2) of them came with my extensive Security package. Because I bought all of the other devices I needed for my hardwired ring front doorbell and my ring camera and solar panel for the back. Good luck if you like these things!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good speaker but less accurate audible commands.

    Posted
    AwalGamer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The speaker is great on this compared the the 2nd gen echo dot. Its much louder when playing music, However, I feel the 3rd gen does not pick up my voice as much compared to the 2nd gen. I have to speak louder and/or sometimes repeat myself. I personally feel the 2nd gen picks up my voice better in loud in areas of background noise. For instance I placed the 3rd gen and 2nd gen side-by-side in the same location in my kitchen nook area which is between my living room and kitchen. However, the 2nd gen picks up my audible commands 30% more than the 3rd gen. If you don't want a loud speaker any more for audible commands, then pick up the 2nd gen and save money.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Improvement but tons of bugs

    Posted
    BearsIn3D
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    These 3rd gen dot's are a great improvement in look and sound versus the gen 2 speakers, however, they have tons of bugs I've experienced. The main bug that irritates me is that when trying to play multi room Spotify the speakers will occasionally either stop playing randomly then start again, or they will randomly start sounding screechy or echoey. Just today I asked Alexa on one of these speakers, "turn off my alarm" Alexa responds with, "you have no alarms" as the alarm is going off! Stupid! Fix these bugs and it would be a great product as it stands the software is horrible!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great devise. If only Alexa knew more.

    Posted
    MASTERAGENT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Alexa is pretty good to have around. Fast and simple. Knows most factual stuff. Gets confused sometimes. Did not know ME though I am well known IMDB talent in world of video games and animation! Has a way to go. Needs to be able to learn new stuff when it doesn't know info. How to do that I do not know in terms of administration but perhaps you can create a USER SELF STORAGE of DATA that it can update privately and later verify for mass consumption upon AUTO-VERIFICATION via postings at other popular sites. ie. According to Linked-in and not yet verified so and so is: ____ etc. Also MORE original artists music available for free.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Depends on your habits

    Posted
    ThatOneGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This device works pretty well. It has some issues understanding every now and then but usually gets it right. Depending on your habits, this is a convenience or a novelty. We tend to be passing from one room to the other and call for this to turn on the light. We walk right past a light switch and wait for the light to come on. However, if you're a couch potato and can holler at this before you get off your butt, the light should be on by the time you get there. The color blends in nice in a light surrounding.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Depends on your habits

    Posted
    ThatOneGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This device works pretty well. It has some issues understanding every now and then but usually gets it right. Depending on your habits, this is a convenience or a novelty. We tend to be passing from one room to the other and call for this to turn on the light. We walk right past a light switch and wait for the light to come on. However, if you're a couch potato and can holler at this before you get off your butt, the light should be on by the time you get there. The color blends well with darker furniture.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Don’t buy if you have a older iPad or Kindle

    Posted
    Cher
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Echo Dot itself is amazing! But we did not know that the echo dot doesn’t work on the older iPad and Kindle Fire. We purchased the Dot for my parents & ended up upgrading their iPad to the latest version that allows 10 or higher. The older iPad was not compatible with the Echo Dot. So we tried the Kindle which was also not compatible. We ended up buying a new iPad for them just so he could use his Exho Dot. It would have been good information for the salesman to give us prior to our purchase. It would have saved us a lot of hassale & headaches.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Improved but not across the board

    Posted
    JECT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    After experiencing all voice assistance devices (Siri, Google, Alexa), I definitely decided that Alexa is far more advanced than the competition for my needs. After 4 Alexa devices in my home, I decided to give it a try to the new generation and bought 2 additional devices. Pros: Amazing improvement on the sound, higher volume and more clear notes. Cons: It is difficult to listen to me, sometimes fail to hear the wake up word or to understand the request, which didn't happen in the previous gen.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Still not sold on Echo devices.

    Posted
    soccermatt25
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am working on making my house a "smart home". I have 3 dots to see if it makes things easier to control. This is a learning curve as commands can be quirky and it takes a while to learn how to "command" certain items. I use my Dots to control thermostat, lights and music through Sonos speakers (this is where I only give 3 stars). Until recently I have been able to somewhat control my speakers to a limited capacity as there are commands/skills for each Sonos account ie. SiriusXM, Spotify, Pandora.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    It works

    Posted
    MrsMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased 2nd gen and a 3rd gen for Christmas. I set up the 2s first with little to no issue then set up the 3rd. For whatever reason with the 3rd gen I’m unable to get the system to recognize the name for the unit. It linked up to the last 2nd gen I set up so if you try to call the 3 both the 2 and 3 ring. I tried to correct it but everything in my app shows correctly. Looks wise it looks a lot nicer than the 2 but other than that don’t really see any difference. It works and serves its purpose.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It's Aight.

    Posted
    GreenBeens
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm not really Savvy to Voice Command Technology. That being said the more precise you are with your queries the better results you will receive when using echo. It's basically an intermediary between you and the internet it takes a little getting used to as your input has to be thought out before hand. The family and I have enjoyed putting it to the test and feeling out its capabilities. So far I really don't have any tips or tricks to offer up but will continue to explore and learn.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good speaker

    Posted
    User
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Good speaker for being so small. Along with the show it makes great multi room music and assistant. It’s very large downfall is the inability to connect to Apple Music. I can use it to play my music via Bluetooth but then I’m using Siri to control the music. Black Friday discount was the reason for purchase, if you have the money and use Apple you should go for the Apple speaker. If you don’t have that kind of money I would recommend this.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    OK

    Posted
    cafe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    based on minimal usage...is not able to answer many of our questions; does not pick up the "Aleza" prompt very well, often must be within 10 ft and looking directly at the unit when playing Sirius FM, does not know the artist is nor the channel number forrecipes, like the option to send to phone, especially since sherattles off theingredients too fast tobeof practical use (as opposed to google which lists each slowly)

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Echo Dot is a mediocre product.

    Posted
    Elliot
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Setup of the Echo Dot is extremely cumbersome. It took several attempts before I was able to make it to work. A week later it lost WIFI connection, for whatever reason. I had to spend two hours to restore the connection. For sure, the instructions are terrible. Answering simple questions by the ECHO DOT is OK, But not with slightly more complicated questions. Not impressive.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great if you have smart devices in your home

    Posted
    SpecialK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I got this item as a promo item with another purchase. If you aren't a tech person, you might struggle with set up on this device. You have to download an Alexa app on your phone and then setup the device but from there you have to download skills to really take advantage of this device, It's not a necessity in life like most things but it might be helpful especially with people with lots of smart devices.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Interesting, but really get so little for so much!

    Posted
    Mickey
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Not a big fan of these types of gadgets. I am a retired computer professional, so not an old horse out of tune with new technology. I have a lot of technology, old and new, that I get a lot of benefit from, but I find this generally less than useful. Basically a very expensive dust collector. If you are into music and have to have it going all of the time, it might be helpful, but not my bag.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Still some work to be done

    Posted
    GillesC
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had the previous generation Echo Dots at home for a while now, and, since my wife was complaining a lot about the Google Home Mini inability to listen to her, I decided to give a try to this third gen Echo Dot for the kitchen. Well, spoiler alert, it doesn't do much better. Speaker is nice, but it gets painful sometimes to get the thing to listen and interpret a command as desired.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Save money-get 2nd generation

    Posted
    Mdgirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I already own two 2nd generation echo dots. I received this 3rd generation dot as an included item with another purchase. This dot is hard of hearing. I have been less than 24 inches from it and it doesn't answer. But the 2nd generation dot that is 17 feet away in another room answers me! The 3rd generation looks prettier, but I'll take the "Plain Jane" 2nd generation any day.

    No, I would not recommend this to a friend