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Customer Ratings & Reviews

Amazon - Echo Dot (3rd Gen) - Smart Speaker with Alexa - Sandstone-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 10568 reviews

97%
would recommend to a friend

Expert rating

Rating 4.5 out of 5 stars with 11 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 61 Reviews
  • Rating: 1 out of 5 stars

    Buggy, Muffled voice and not enough mics

    Posted
    Kannan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I had high hopes for the 3rd Gen Echo dot. I put mine in my Master bedroom, behind a table lamp (That is what I did with my previous echo dot (2nd Gen) and the Google home mini). I assumed this will work fine. But most times, the echo dot will not even respond. Either the mics on these are very low sensitivity or not enough. Now I have to keep the echo dot in line of sight to have any reasonable response. Even then I see 1 out of 5 wake words being ignored. Also, when there is a song or audio already playing on the echo, the wake word response is very low probability unless you are really loud. The sound was extremely muffled with high bass and much lower treble settings. This meant every time Alexa managed to respond to me, I had trouble making out the speech and tell her "I did not understand that" :). But those audio changes make the echo an awesome music playback device. There seems to be some form of software auto volume leveling going on, that is very unreliable. There were random change in the volume which was annoying at times. My biggest problem with the 3rd gen Echo dot was its lack of consistency with recognizing what I said. Most command recognition was almost a roll of dice. But the major reason I returned the echo dot, was the power supply design. This was bad design. Amazon decided to make their power adapter a non standard connector. This meant I cant use the tons of USB output power regulators, I have lying around in my house. Also in the age of USB type C, Amazon went a step back on their design. The reason maybe for them to avoid the use of non standard power supplies. But then that is a design flaw that they cant limit current drawn. The software app interface and set up was also a cumbersome process. This has been my qualm about amazon in general compared to their competition who seems to be picking up very fast.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Aux port was the only positive. ONLY 3mo. warranty

    Posted
    Krowbar
    • My Best Buy® Elite Member

    This assistant was a good little companion for my auto shop - while it lasted - I would have it connected to a 2.1 computer speaker setup and blast spotify. It was always tough getting it to show up on Spotify. (Always had to say, "Alexa! Spotify connect!" before it showed up on my device list.) Alexa is far behind my google assistant in terms of understanding spoken word and answering questions. 3 months into ownership, I noticed i had to unplug and re-plug the Dot because it was freezing and shorting out other devices on the power strip it was connected to - after this became too frequent, I yanked the AUX out and started using that. I put the Dot away. 5 Months into ownership, decided i wanted to be able to use my product again, I contacted Amazon telling them about my problem, and they sent me an AC adapter. It attempted to boot, lights came on, and then never came on again. Immediately, I contacted amazon a second time, long story short, I was told the device was out of warranty and there is nothing that can be done. Why did they send me an AC adapter then? I was told I had to purchase a new Echo Dot. No thanks, my money was spent once. This device has a 3 month warranty. 3 months! Watch out for that. It seems that this Dot is designed to be an expendable product. I will not be purchasing another Amazon device.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    A headache

    Posted
    Kevin
    • My Best Buy® Member

    I was initially very excited to receive my echo dot and thought I got a great deal for it. Upon its arrival I was impressed by its look. Once I began setting it up in my college dorm it gave me a headache since the Alexa App runs so slow. Then, things got worse when I tried connecting my echo dot to the WiFi. This product is not university WiFi friendly, I had to use my cellphone’s hotspot to set it up. Well after 15 minutes I finally got it running. I decided to link my Spotify account to it and it worked very well, the sound quality was pretty good for its size. After 8 minutes of listening to music Alexa decided to run an update without permission, completely disrupting my music. I waited about 10 minutes and decided to give it a shot to get it running again, but Alexa kept saying “I’m sorry, I’m having trouble understanding you. Please try later.” I unplugged it and plugged it back in again but I had the same response from Alexa. I am surely returning this product ASAP because I am truly disappointed in the efficiency of the Alexa App and the user friendliness of both the app and echo dot. I hate having no control over what the “smart” speaker does. It truly felt like Alexa was in control all the time. I do not recommend this product to anyone.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    “All that glitters isn’t gold”

    Posted
    Seriously
    • My Best Buy® Member

    I ask the sales person who was selling me a 2nd new Samsung tablet to sell me speakers to pair with each of them. With everything in position I downloaded the Echo Dot App. After a long try I receive a bubble telling me it isn’t compatiable with this product. I’ve read enough now to know why. The following a is quote from one of the sites offering help. The comments run the same through the other sites. “Last month Amazon said it would eventually allow its voice-controlled virtual assistant Alexa to work on mobile devices, provided those devices are tablets made by Amazon. "Eventually" means now. However everything is mentioned except Samsung” Amazon seems to have an issue with Samsung that affects the consumer. I keep trying to like Amazon. Oh well, I won’t be returning the 2 tablets. I’ll return Echo and try another company for the two speakers.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worked great...until...

    Posted
    JBriz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Bought the Echo Dot on a whim, hoping to find some interesting uses. I DID! Or at least I thought I did... I used my Dot to listen to my Sirius XM radio subscription. It worked so well I bought 2 more. Everything was great until... Worked great on a Saturday, the following Tuesday nothing, nada, zip... "Sorry, I'm having trouble playing the music" is all she will say. This is a known issue by Amazon for some time, as it is with other music sources, even Amazon music. And yet, no solution. Although they claim it has been addressed. A lot of tickedd off people, just Google "I'm having trouble playing the music" and see what pops up. I stress STILL NO SOLUTION!!! So now I have decorator hockey pucks... don't waste your money or time. Doesn't deserve one star.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Ok but did will not work as a speaker phone.

    Posted
    JaDee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    It does everything it says it will do except what I bought it for. It states that you can pair your phone to it. What it does not tell you is that you can only play music from your phone. You can not make or receive phone calls like you are able to from any other "dumb" Bluetooth speaker. So I guess I ended up with a $30 dollar radio. Now the customer support stated that that feature may be added in the future. So I use it as my I Heart radio. If it would work as a speaker phone I would have given it 5 stars.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Amazon - Echo 3rd Generation - Charcoal

    Posted
    Cain
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I received this product free with my Ring Indoor/Outdoor Security Camera. Had issues setting this product up from the start. It would not connect to my Wifi and gave me a number to call. I called the number and spoke to a "Specialist" that said it would cost me $250 to $500 to fix the issue. Sorry, but I am not going to pay for a product that will not work.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Can't properly rate this item at this time.

    Posted
    ld1944
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Gave it a rating of 3 stars as a neutral rating. Can't properly review at this time. When I went through set up process, and repeating several times, it kept hooking up to a unknown unsecured network. It never gave me an opportunity to choose my secure network. Obviously I need to call customer service, but I have not taken time to do it as of time of rating.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    pain to setup, low sound quality, always ON mic

    Posted
    DoctaE1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Novelty factor wears off quickly. sketchy service with always On mic. not easy to setup. if you have an iPhone or iPad, save up your money and get a HomePod (and Apple Music). Only reason you may want Echo dot is if you already have great sound system and want some sort of Listening device/Mic in your home to play music or something.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY- IT BECOMES USELESS!!!

    Posted
    Yamboo31
    • My Best Buy® Member

    Do NOT Buy any alexa Echo Dots or any alexa devices!! In he past 3 years that I and a friend who has one, Amazon has made the devices useless, because all they say is "I don't know that" or bleep or no responce. It use to be great when it first came out, but now amazon has updated the firmware, and taken things away.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Got this free with another purchase

    Posted
    CWE11
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I just got this free with another purchase that I made. Honestly I would not have bought it. I am not really getting any benefit out of it at all. I was interested in the novelty of it, but really do not find it very useful at all. Maybe that will change over time, but not right now.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Came free with another order, NO THANKS.

    Posted
    wpifarmer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Gave it away. I'm not interested in letting Amazon listen 100% of the time in my home. Terrible idea. If this wasn't always attached to the internet stream data to amazon, it would be a different story. They need to figure out a better way that's anonymous, or local.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Wiretap/Ease dropping device

    Posted
    TruthSquad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This came free with a Blink Camera offer. Still have it in the box. Dumbfounded anyone would willingly put a "wiretap" like this in their home! Rather than even giving it to someone else. Threw it in the trash to be one less home wiretap/ease dropping device in the world!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Works fine

    Posted
    Joe22112
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Works fine didn’t have any problems Except when I first got it had a really nasty smell on it like mold or something I had to leave it in the box for about a week till the smell went away (was trying to give it 4 stars but it won’t let me)

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Does not work

    Posted
    Carol
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Pay for Alexa say not registered over and over again will not receive WiFi it's trash do sent work sorry I pay for it trash just sitting in box I will never use online products again no refund trashing packing unable too return waste of money.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Speaker

    Posted
    Techadict
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Got this for my birthday. Two weeks later the speaker is already crackly sounding. Will be returning it. If the device has 10 volume settings then the speaker should be able to handle all of them. Alexa is good for some things but Google is much smarter.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Alexa

    Posted
    Tabbycat
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I did enjoy it Very much first couple months and then the base went on it and now it’s all stastic and cant understand what’s playing on it . I have to get a new one not too happy about that but at least I got it on sale

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Over Rated

    Posted
    SA48
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This did not turn out to be as wonderful as everyone had made it. We were not impressed at all. Every song we ask it to play it tells us that we need to purchase something. We unplugged it and put in back in the box.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Pretty useless product

    Posted
    Mick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Luckily we received this free with another purchase, because I would have never paid for it. It didn’t come with any useful instructions and I can’t see what is special about it. I guess I will do more research about it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    app does not work

    Posted
    Babbs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    app site does not work, I was told when I purchase it would work as long as I had Wi-Fi and I do, but the application wants to charge me a monthly fee starting at 2.99 and goes up from there. will be returning soon

    No, I would not recommend this to a friend