Customer Ratings & Reviews
- Model:
- B0D6SX8VLQ
- SKU:
- 6642849
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the Echo Dot Max's overall performance, highlighting its versatility in handling various tasks. Users appreciate its ability to perform a wide range of functions effectively. There are no cons mentioned for this product.
This summary was generated by AI based on customer reviews.
Recommended Upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works excellent and ties into Eero wireless mesh 7 Pro well
I would recommend this to a friendNot Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn't as amazing as I thought it would be. The quality of sound wasn't noticeable from the regular Echo Dot.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Jeff! Thank you for your feedback on the Echo Dot Max. I'm sorry to hear the sound quality didn't meet your expectations compared to the regular Echo Dot. The Echo Dot Max features enhanced audio drivers for richer bass and clearer sound, though the difference can vary based on room acoustics and placement. Try positioning the device away from walls and adjusting equalizer settings in the Alexa app under Settings > Device Settings > Audio Settings to customize bass, midrange, and treble. The built-in smart home hub also offers added value for controlling compatible devices directly. Thank you and have a great day!
Save your time and money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reviews said that it was difficult to set up. They were on point. I could not get it to replay any music or radio station. I have 7 other echos, so I'd like to think it would be intuitive. It's anything but. The chat support is worthless, and god forbid you can get anyone live. I returned it.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi DonF,
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustrating experience you had with the Echo Dot Max. As someone with 7 other Echo devices, we understand you expected a much smoother setup process, and we're truly sorry this product didn't meet those expectations.
It's disappointing to hear that you encountered difficulties getting music and radio stations to play, and that our support channels weren't able to resolve the issue for you. This isn't the experience we want for any customer, especially our loyal Echo users.
We appreciate you giving the Echo Dot Max a try, and we completely understand your decision to return it. Your feedback about the setup process and support experience is valuable and will be shared with our teams to help us improve.
Alexa Plus
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent device I love the new Alexa plus software it’s very personable and warm and fun to use
I would recommend this to a friendThumbs up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked flawlessly! Great price, great product! Thank you Best Buy.
I would recommend this to a friend
