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Customer Ratings & Reviews

Your price for this item is $149.99
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The comparable value price is $229.99

Customer reviews

Rating 4.7 out of 5 stars with 3257 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers praise the Echo Show (2nd Gen) for its sound quality, screen size, ease of use, and smart home hub capabilities. Many appreciate the video calling feature. However, some users mention challenges with Alexa's responsiveness and understanding of commands, and a few find the device's price or weight to be a drawback. The overall experience appears to be positive for most customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 3,257 reviews
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    good for watching world news... without cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy to be able to watch world news like Aljazeera and NHK World just by voice command...so far I like it..my minor complain, too much bass, it muddle the sound in low volume..other than that I would recommend it for the screen size, very good in phone calls , the mikes are sensitive and maybe if they upgrade the firmware will be muchbetter and smarter.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great echo second generation with Alexa!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product with great features very convenient to use around the house!!! Must have

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub

    Rated 5 out of 5 stars

    Love the Echo Show!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shows my cameras and turns my lights on and off. I can also check sports scores. Works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific way

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How great is it when you go to Best Buy and buy this for your wife’s birthday because she is a baker and we keep it in the kitchen so she can get her recipes tech world

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great way to stay in touch with family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this item to stay in touch with our family members during the pandemic. We drop in once a day with my granddaughter and it makes us feel closer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa with a screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I like - seeing my ring cameras. Seeing lyrics to songs . Seeing vevo music videos . Seeing cnn news brief while taking a #2 What I don’t like - not being able to connect my sling account YouTube being limited to a bing result Overall a cool addition to my bathrooms but I would like to see sling option so I can actually watch the news or something else while showering and not just briefs that last 1 minute

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sugarmate skill for diabetics Using Dexcom

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since getting this I used it for so many things but the best thing by far has been the SUGARMATE Skill . This is a kill that connects with Dexcom . A CGM it shows a graph of my blood glucose . And tells me what it is when I ask . A great tool for diabetics .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Alexa Eco Show

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is amazing, very helpful, Love it!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub

    Rated 4 out of 5 stars

    Great product! Little pricy.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to integrate into your smart home. Lots of features. I really like the question of the day!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my 3 Alexa Hubs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love all 3 of my Alexa Hubs, abling u to hear the news, weather, watch t.v, hear jokes, important facts, it just makes life, that much enjoyable..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for information

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my alexa. I set her up to tell her good morning, give me the news, weather and a odd fact everyday. I use this device every day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s everything to me I have 3 an my mom has to lol got get one an you’ll have a assistant for life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! If you don't have one, you need to get one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart speaker and hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Giant display and wonderful surround sound . I can control everything in my house by Alexa.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good price as I got it on black friday

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size , easy set up, fair price. The product came exactly as described .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Table top info center

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size. Helpful hints. Not as good audio as I expected

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Better than the first gen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this device, and I would love to give it a 5 star. However, I think that I got a faulty one and I have to return it because there are some lines that appears on the device when I’m video chatting with my family. I’ll probably give it 5 stars ones I return it and pick up a new one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the price

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 exact years, started getting display errors. Works but I see the end soon.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    SCREEN DIES AFTER 18 months

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 18 months screen went blank randomly and refuses to work. Other people have written reviews about this issue with their screens dying after ~17 months. Don’t purchase this product complete waste of money !

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen size, Smart home hub, Sound quality

    Rated 5 out of 5 stars

    A Must Have

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazon Echo Show 5 is a helpful device. I find myself using many times throughout my day and night. I keep it in the kitchen, and have gotten lots of use out of it. It’s aesthetically pleasing and takes up little to no counter space. Set up was painless and straightforward with every step clearly written out for you, just follow the on screen instructions. Downloading the Alexa app is equally as easy, and allows you to get the most out of this device. The device itself is 5.8”x3.4”x2.9”, touchscreen is 5.5” and it works well. The audio/speakers sound great, crisp and clear. It picks up my voice from across the downstairs. The colors are good and visuals clear (960x480 resolution). There is a built-in camera shutter and mic/camera off button for privacy. Alexa has thousands and thousands of skills to help make daily life easier. I particularly enjoy being able to follow step by step recipe/cooking directions. I can watch music videos, read song lyrics, listen to radio, listen to podcasts, watch movie trailers, get the weather and traffic reports, check my email, make up my morning routine, create to do lists, and set up my calendar. I can even communicate, like an intercom system, with my family upstairs that have an echo device in their room. It’s convenient. Oh, I also love the sunrise simulation wake up alarm. By also using an Amazon Smart Plug, you can control your other smart devices through voice control. Like ,”Alexa turn off the lights” or “Alexa turn on the coffee pot”. It’s fantastic. Amazons built-in Silk browser works well. The abilities/ options/ skills with Alexa are many. The Echo Show 5 was a great addition to our home. I look forward to learning and using all the skills Alexa has to offer. With things the way they are in life now, I welcome any and all help to make daily life a bit easier and more enjoyable.

    I would recommend this to a friend
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