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Amazon - Fire TV Cube 4K Streaming Media Player with Alexa and All-New Alexa Voice Remote - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 854 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-6 of 6 Reviews mentioning:
prime video
  • Rating: 4 out of 5 stars

    Easy to setup

    Posted
    Spartanrunner
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Easy to set up and easy to use. Surprisingly Alexa couldn't identify Prime video, but everything else right away.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    In its infancy

    Posted
    OrdinaryGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It is definitely high on the cool factor, but there are two large obstacles: the skill set is growing, which implies that it is not yet robust. The other difficulty is that you need to be able to speak her language. What this means is that sometimes she understands what you are saying and can do it, but in others she can't. The one that causes me to scratch my head is that she cannot do all the commands on Amazon Prime. I would have thought that this was an obvious thing to have done first. Setup was fairly straight forward, though there is a problem with it not being able to feed my sound through the AVR yet without some additional manipulation.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Compatibility issues or user error?

    Posted
    Tobyonekenobie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I bought the Fire Cube because I heard it allowed you to talk to the TV and since I left Comcast I have missed that function with Fios. Talking only seems to work to turn the tv on and when on amazon prime. If I switch to Netflix or regular fios tv functionality ceases. Also my Sony sound bar won't work with the cube. I paired the tv and the sound bar with the cube but there seems to be some conflict as the sound bar, out of the blue turn, will itself off after a couple of minutes of viewing. Sometimes the sound bar wont come on at all. Manual intervention and 10 minutes of dickering sometimes gets it to work, before it turns itself off. Works fine with just the tv...maybe operator error or not.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Gift for Parents

    Posted
    Lucas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Got this for my parents (in their 60's) as a Christmas gift so they could start watching Netflix and Amazon Prime since they don't have a smart TV. The setup isn't terrible if your used to learning tech like smart phones and computers. However, if you haven't familiarized yourself with the now standard ways of setting up technology, it may be somewhat confusing. Once on, the simplicity of the remote is great if your used to that. But if you're used to always having numbers and multiple functions on your remote, there's definitely a learning curve to using the remote to control the Cube (going back, pausing and playing shows, searching, etc.). The user interface is pretty slick, however I'm not a huge fan of how it defaults to trying to get you to use Amazon Prime as your first source to find entertainment. I'd like to see it default to a general search or recommendations across all services you're signed in to, like Netflix, Hulu, Youtube, Amazon, etc. I tried using the voice function and getting my parents to use it, but I don't think that is really as much of a selling point to them as I'd hope it would be. Overall, it's a great device that turns any TV in to a smart TV, plus an Alexa device.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Streamer Alexa is a bonus

    Posted
    Techtoyguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This was purchased to replace a different streamer that I had to get repaired under warranty. @@@@@@@@ I got a replacement for it ) My criteria for a streamer is 1 picture and sound quality 2 reliability of connection to the various streaming services and the apps offered 3 ease of setup and general usability. For item 1 I give this streamer the Cube a 7 overall (the other streamer was 9 overall ) Part of the problem appears to be the WiFi but is better with direct Ethernet cable to router (the other streamer is better on WiFi, WiFi issue- Picture: is mostly ok to good but for darker scenes seems to blur to a dark undefined area with no or little shadow detail. @@@@@@@@ black crush? @@@@@@@ Direct Ethernet cable this problem is not present or very minimized. Sound: I don't seem to be able to find any Dolby Atmos movies or content. The other streamer would always present Atmos to my Yamaha receiver. Costs: I picked this up on Labor Day sale so it's definitely a good deal. I think PRIME is the better deal since we have a Prime account which provide Amazon Music, Prime books/ Kindle and shopping. @@@@@@@@ Netflix raised prices again so ended my membership) Item 2: Connectivity. WiFi I give an 8 rating . Generally the connections have been flawless. A specific app I use for News ( News 12 on Optimum on LI NY) though the stream is terrible when it starts but cleans up after about a minute. The other streamer I have is flawless for the News 12 app. Possibly the streamer is doing optimizing as a stream starts ? Then the Cube or app will finally settle for good enough? My average network speed is 60Mbps on my internal 5g WiFi, 80 Mbps on a PC with wired nic I should note these issues are not seen on the other Streamer (fruit name) Note: On direct Ethernet cable the Cube behaves better overall. Item 3: Usability I give this a 7. Set up was easy. Alexa is ok but control of the TV and Reciever and other inputs on the reciever is odd. It took 3 attempts of using the wizard to get Alexa to control everything by voice. The remote is OK, pausing, ff, few and X-ray work nicely. Captions are paint to get to. The overall interface on the Cube though does not segregate the PRIME only programming from everything else making for tedious selection of programming. I don't understand why PRIME subscribers don't have a single point of entry to see their Prime programming? The other streamer has the Amazon app and the Prime programming separated so I don't by accident select something that I have to pay for. Fire TV app on a tablet I give a 4. The screen area that is like a touch pad is WAY too sensitive, If I move a finger just a little bit the list of programming flies by. Alexa is new to us so still getting used to it. Overall this a good streamer and worth getting.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    A solid music device with some control options

    Posted
    Pablo
    • My Best Buy® Elite Plus Member

    My house is filled with numerous Alexa devices ranging from a couple of 2nd generation Echos, an Echo Spot, and two Sonos One speakers. Adding the Fire TV Cube was a natural fit as I could now use Alexa to control my TV, cable box, and even music throughout my home Sonos setup. Did it work like I expected? Well, yes and no. I'll go over the positives and negatives of the Fire TV Cube. First and foremost, if you have a Fire TV device, you'll be familiar with the interface. It's the same old grid you get with every device. Amazon really needs to clean this up and separate everything out to different tabs or have a grid of apps. Navigating videos available for Prime Video streaming is a pain yet the Prime Video app takes you to videos Amazon wants you to buy/rent. Instead, the Prime Video app should have to tabs: one for free Prime streaming and another for renting/purchasing. The idea is to just use Alexa to queue things up but it's not perfect. Just last night I said "Alexa, I want to watch Doctor Who." The entire series is available to stream for free for Prime subscribers yet Alexa's first result was to buy the series on Prime Video, the second result was to install the BBC app and pay for their streaming option. Everything after that was either a documentary about the series or one off specials that I could stream, buy, and/or rent. I have never been a fan of the Fire TV interface and the Fire TV Cube doesn't do anything to better that. I also still have issues with streaming over wi-fi. I had a Fire TV stick years ago hooked up to a different router and ISP. It would constantly buffer and stream in 480p despite being inches away from the router and me having a 50Mbps connection (tested on my phone). Now I have a mesh network with 200Mbps throughout my home and, when using wi-fi, the Fire TV Cube would often just play HD or 1080p HD despite my Apple TV 4K playing 4K HDR Netflix content without issues. I had to wire my Fire TV Cube to one of my routers and it works a lot better but still prefers to play 1080p versions of 4K content. The main positive of the Fire TV Cube is being able to use Alexa to playback music throughout my house, control my smart devices, and control my living room entertainment setup. Alexa does a pretty good job at this, better than I thought. I still need a remote from time-to-time but Alexa does a good job with turning on my TV, controlling my cable box, and music (to an extent). I subscribe to Apple Music and Amazon Music. Right now, the Fire TV Cube only works with Amazon Music (also Pandora, Sirius XM, Spotify, Tidal, and Deezer). Apple Music was just added to Echo devices so it's probably only a matter of time but the Fire TV Cube perfectly controls Amazon Music and understand every command. The control of smart devices is no different than an Echo speaker but it's nice that the Cube will mute my TV speakers (which is actually a Sonos PlayBase) when I'm giving a command or asking a question. Alexa can easily change channels on my cable receiver. I can either belt out the exact channel name "Alexa, turn the cable to channel 847" or I can simply say "Alexa, turn the cable to HBO." That part really surprised me with how well it works. The Fire TV Cube was also easy to setup. It discovered my TV, Apple TV 4K, and cable receiver (and appropriate company) without issues. The only thing it didn't discover automatically was my Nintendo Switch. It even knew my TV was outputting audio via digital coaxial to my Sonos PlayBase. I'm not sure if this was due to the Cube or my TV (a 2018 Samsung QN65QF), or communication between both, but it was nice. Aside from the Fire TV UI, using the Cube was a breeze and anyone who has ever use an Alexa device will be able to use it just fine. All-in-all, I was pleasantly surprised by the controlling capabilities of the Cube. It automatically discovered my TV, Sonos PlayBase, and other media/cable devices hooked up to my TV. It knows my cable provider and which networks are on which channels. It can provide basic controls for my cable box (like play/pause) and gives my TV access to all of my smart devices. I'm not a fan of the Fire TV interface and it still feels like Amazon uses cheap networking hardware in their Fire devices. I would have given this a higher score had Amazon not made me plug the Ethernet adapter into the Cube and if Amazon updated the old Fire interface (which is showing its age). I would still recommend this for people who want to control their TV's with their voice without having to hold a remote up. I liked it enough that I purchased a second one for my bedroom.

    I would recommend this to a friend