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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 439 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers consistently note the Kindle Paperwhite's ease of use, impressive battery life, and comfortable reading experience. Many appreciate its lightweight design and adjustable screen brightness, finding it perfect for reading in various conditions. The device's ample storage is also frequently praised. While some mention potential eye strain, positive feedback overwhelmingly outweighs negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 439 reviews
  • Rated 3 out of 5 stars

    Kindle Paperwhite vs Original Kindle Fire

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much more difficult to get to the library than my Kindle Fire

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hello Lanie, thank you so much for you feedback. Here are some tips to help get access to your library on the Kindle Paperwhite. Tap anywhere on the top of the screen. Tap the Home button. Tap the Library tab at the bottom of the screen. I hope this helps! AmazonDevices

  • Rated 2 out of 5 stars

    Good E-Reader, but only if you like Amazon

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little e-reader, but entirely locked into Amazon's ecosystem of kindle unlimited or purchasing from their ebook store. Their are ways to send pdf's and books from libby, but clearly a second thought.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a waste. It’s slow and the user interface is awkward. Can I return this?

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi RealtorSnod,

      Sorry you are disappointed with your Kindle Paperwhite. You can try restarting your Kindle by holding down the power button for 40 seconds. From there, ensure your wifi credentials and amazon account information are entered correctly in settings. Lastly, you can call Amazon customer service. We are available 24/7 for assistance on the device. You can reach them at 1-888-280-4331.

      Hope that helps! AmazonDevices

  • Rated 5 out of 5 stars

    Christmas gift e-reader

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The E-ready arrived on time and in great condition at a great price as a Christmas gift to my self

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke right out the box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for Mother’s Day and returned. It was glitching and freezing up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a Christmas present and know she will love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes a great gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Christmas gift for those readers in your life

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not very useful

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good I thought the experience would be better I ended up selling it I did not like it at all

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi JesusZ,

      We are sorry you were not pleased with the Kindle Paperwhite 2022 Release. Its 6.8” display and thinner borders, adjustable warm light, up to 10 weeks of battery life, and 20% faster page turns were all new features at the time of this products launch! With a flush-front design and 300 ppi glare-free display that reads like real paper, even in bright sunlight. With this device, you can store thousands of titles, then take them all with you. A single charge via USB-C last weeks, not hours!

      The device you purchased is not the newest version, but we hope if you have any issues in the future with your devices experience or questions, give us a call! You can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!

      Hope that helps! AmazonDevices

  • Pros mentioned:
    Battery life, Screen brightness

    Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for Mother’s Day and it has been the best. I went from not reading how I wanted, to being able to read wherever I felt. I can stick it in my purse and take it to appointments or on roadtrips. The charge lasts pretty long. I read about 3 over 400 page books on one charge. The screen light adjustment makes it easy to read in the evenings without eye strain. The almost matte screen makes it easy to read outside without the reflect like a phone screen. All in All this was a great purchase!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Exhausting to use!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Kindle is not user friendly! I have had a few kindles through the years and this is more complicated than those of the past!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size, Weight

    Rated 5 out of 5 stars

    Great e reader!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second paperwhite and i still love it. Upgraded to the larger screen. Its lightweight, fast and the auto screen adjustment is great fro reading in many kinds of light.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    kindle purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite purchase of 2024 so far. The battery life is amazing on this and so easy to read off while walking on a treadmill

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Love

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about the Kindle. So easy for travel or commutes! Easy to see and so many options available to make it work for you!

    I would recommend this to a friend
  • Pros mentioned:
    Screen brightness

    Rated 5 out of 5 stars

    Kindle newbie

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my kindle. I def still love my physical books but the kindle is a lot more convenient to take around. It did take me a few days to get used to (just because of preference and the light on my eyes) but I like how adjustable it is, especially the brightness and warmth. I’m not sure about the battery lasting as long as it says it’s supposed to especially if you use it everyday for a longer time, but it does last for a while. A lot longer than your phone for sure. I def recommend

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Get it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No glare. Easy to read. Charge lasts days. Highly recommend. Has made reading more enjoyable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Size

    Rated 5 out of 5 stars

    Great little kindle

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for traveling, very long battery life

    I would recommend this to a friend
  • Pros mentioned:
    Size, Weight

    Rated 5 out of 5 stars

    Kindle Reader

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price, rapid delivery, large screen, light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great e-reader

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband bought this for me as an early birthday present. I really love it So light and very responsive. And the battery life is awesome. I've had it for around 2 weeks and I read on it every day. Haven't had to charge it since the initial charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes reading easier and more comfortable. I find myself reading more than when I read from paperback.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First ever kindle

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely fell in love with my kindle ! Best purchase I’ve made this year to kick start my reading !

    I would recommend this to a friend