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Customer Ratings & Reviews

Your price for this item is $159.99

Customer reviews

Rating 4.9 out of 5 stars with 1056 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers commend the Kindle Paperwhite (16 GB) for its portability, overall performance, and impressive battery life. Users appreciate its convenient size, amazing screen quality, and lightweight design. While some find the user interface a little clunky and the price a bit high, the glare is minimal. Additionally, the available storage capacity and speed are well-received features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,056 reviews
  • Rated 1 out of 5 stars

    Unrealistic exchange policy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item on Black Friday for my mother for Christmas. When she received it on Christmas she realized she wanted the Kindle Scribble. She just wanted to exchange the item and buy a more expensive item but because she wasn’t a a member she couldn’t exchange the item but $50 more she could. It’s unfortunately after spending hundreds at best buy for Christmas. I perfer to purchase at stores but situation like this make you wish it was bought at Amazon.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I tried

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really tried to like the Kindle but didn’t. I thought it was blurry, slow to load and had an overall cheap feeling. I returned product to store the next day.

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi SUSANC,
      I'm sorry to hear that the Kindle Paperwhite didn't meet your expectations. Unlike tablets or smartphones that use LCD or LED screens, the Kindle uses an E Ink display, which refreshes more slowly. This can make actions like page turns or menu navigation feel a bit less responsive.
      The Kindle Paperwhite is designed specifically for reading, with a focus on simplicity and long battery life rather than high-speed performance. Its processor is intentionally less powerful to support those priorities. I hope this helps clarify how the device is intended to function. Hope you a great day! AmazonDevices

  • Rated 1 out of 5 stars

    So upset it did not live up to my expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for the kindle scribe but I was disappointed. It was extremely slow and for the price I expected more. It needs to be redesigned. There is a lag and sometimes a ghost screen.

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi Tanya,

      We are sorry to hear you are not enjoying your Kindle Paperwhite. A weak or unstable wifi connection may be causing the lag. If you are able to verify your devices connection to wifi. If you have further questions or need assistance please call us! Amazon customer service is available 24/7 for assistance on your device. You can reach us at 1-888-280-4331.


      Hope that helps! AmazonDevices

  • Pros mentioned:
    Overall performance, Portability, Screen quality

    Rated 5 out of 5 stars

    Get one, seriously.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Kindle Fire before but wanted to read outside in the sun. Decided to buy a Kindle after a friend raved about hers. What an experience, it's like night and day. There's nothing like reading on an e-ink device like this, and it loads so smooth. I've read 3x more books thanks to this Kindle, borrowing them from the library. I take it with me in my purse to keep me company during waits at the bank or post office or on my commute.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ad Supported

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is ad supported version that displays ads on the lockscreen and it doesnt say this anywhere in the product description.

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hello BBuyElite! Thank you so much for your feedback. We are constantly working on our messaging to be sure customers get the experience they are expecting with these devices. The ad supported version of this Kindle is slightly less expensive than the one that is not. One thing we do offer is the option to pay a one time fee to remove these ads for this device that you can do through your Amazon profile online or by contacting Amazon Customer Support at 888.280.4331. I apologize for any confusion on the product details information and I do hope other than this, that you do enjoy your new Kindle and that you have a fantastic day! AmazonDevices

  • Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed. Slow scroll rate and slow response. Difficult to use other sources for books besides Amazon. Planning to get rid of it.

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Good Morning -Reader,
      Thank you for your feedback on the Kindle Paperwhite. I am sorry to hear of the performance issues you are experiencing. This sounds very frustrating. Here are some suggestions that might help:
      For the slow response:
      Make sure your device is updated to the latest software.,
      Try restarting the device Remove unused books/documents to free up storage and disable page refresh in Settings if you haven't already.
      For using other sources:
      The Kindle also works seamlessly with Library Apps such as Libby. You can sync your library card to the app, check out a book and as soon as you Kindle connects to Wi-Fi the book will automatically download.
      Amazon Customer service is available 24/7 for assistance on the device. You can reach them at 1-888-280-4331. I hope this information is helpful to get your device working properly for you. Thank you! AmazonDevices

  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great for Readers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t read in years and recently got really into a fantasy series. the books were huge and i wanted a better way to take them on the go. no compaints!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great buy i love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    has been great use so far, already have been reading so many more books. also really glad i still could get the 3 months free kindle unlimited even without purchasing directly from amazon. very light and can fit easily in my bag. battery life is also great, i charge it to 100% and it’ll last about 2 weeks

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Worth every cent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Christmas gift to myself, battery last forever, not heavy at all, easy to carry and bring with you anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Kindle Paperwhite is a great buy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Kindle Paperwhite! It’s lightweight and the battery lasts so long!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Best Birthday Gift Ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Have had it for two months and increased my reading and speed. With the kindle unlimited membership I can read so many books without paying or having to worry about late fees at the library. If there’s any con to the product it would be the price. A bit expensive for what you get, but it’s worth to me as someone who now reads 12-15 books a month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The perfect gift, she loves it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of course! Here’s a draft for your review: **Title:** The perfect gift, she loves it! **Review:** I got this Kindle Paperwhite for my wife and she is absolutely thrilled with it. She loves to read, but was always frustrated by the screen glare on her old e-reader, especially when she wanted to read outside. This model has been a complete game-changer for her. The anti-glare screen is incredible and makes it easy to read comfortably in any light, even bright sun. She says it's like reading a real book. A perfect upgrade!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gift for Readers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife for Christmas and she has used it every day since. Obviously, she loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE my Kindle. So easy to use and I feel like I read faster with it!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Loved it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this one until I got my hands on the colorsoft. The size is perfect!!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Daughter loves her Kindle

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for our daughter. She wanted to clear up space in her room as she had read many books. She really likes using the Kindle for its convenience as well as how easy it is to use and read it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Travelers Delight

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A wonderful companion for adventures! I have it with me wherever the road takes me. It makes the other dwarves jealous as well. Especially Ballin and Dwallin. I can take my whole library with me. It even fits in my pocket with my new precious ring I found. Now all I need is a portable arm chair to go with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I expected, can store more then enough books

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Kindle review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just received my paper white kindle and I love! I have been wanting one for a while. I actually got it for my birthday! Would definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Improvements on Kindle 2024 are terrific!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Kindle I have owned. Battery life is so much better than previous generations. Glare free and warm light makes reading in the dark so much better.

    I would recommend this to a friend