Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$159.99

Customer reviews

Rating 4.9 out of 5 stars with 1190 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers commend the Kindle Paperwhite (16 GB) for its portability, overall performance, and amazing battery life. Many appreciate its great size, amazing screen quality, and lightweight design, with some also enjoying the available color. While some find the user interface a little clunky and the price a bit expensive, glare is not an issue for users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 1,190 reviews
  • Rated 5 out of 5 stars

    Love the new aspects

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the upgrade from last version. Would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my kindle. It’s perfect for reading at night

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool product

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice screen and product, use regularly for my treasured books

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy mom

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought as a christmas gift for my mother. she loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    thumbs up

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Kindle has been has been a great product......

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it!!!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for a friend that loves to read. She literally almost cried when she received it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. It’s much faster than my 2020 basic

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Highly recommended

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was delivered very quickly and safe a little before Christmas, it’s easy to handle and light, and it is exactly as shown.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Backlight

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Backlight is very helpful, especially in dark rooms.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Unimpressed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a hold out on getting a Kindle for a very long time and I was right. It is lackluster at best. While it is convenient once you get the book downloaded, it is slow going trying to find what you want and get it downloaded. I was expecting a lot more out of this product. It is definitely not worth the price.

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi CjsLdt,

      The Kindle Paperwhite has a higher contrast ratio and 25% faster page turns than previous generations. It's ultra-thin design has a larger glare-free screen so pages stay sharp no matter where you are! Your Kindle doesn’t have social media, notifications, or other distracting apps.
      A single charge via USB-C lasts up to 12 weeks. You can read on the go or adjust the display from white to amber to read in bright sunlight or in the dark. Lastly, this device is
      Waterproof! If you want to learn more or have questions about making your experience more enjoyable please call us!

      Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331.

      Hope that helps! AmazonDevices

  • Rated 3 out of 5 stars

    Do your research

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wished I had done more research. I bought to use on the library app Libby. Mistake! Got to go to library site, borrow, send to kindle. Too many steps needed. Cannot read magazines from the Libby site on my kindle. Have to keep using my small phone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    kindle

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like it old style was much better. It is okay for my ebooks

    I would recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hello PatH. Thank you for your feedback on the Kindle Paperwhite (16 GB) 2024. I understand you prefer the older style and find the new model just okay for your ebooks. The 2024 Kindle Paperwhite features a larger 7-inch display with higher contrast, faster page turns, and up to 12 weeks of battery life, along with adjustable warm light and a thinner, lighter design compared to previous generations. While the interface and user experience have been updated with new features like improved navigation and enhanced customization options, I understand that changes to familiar devices can take adjustment, especially when you were comfortable with the previous version. If you're experiencing specific difficulties with the new interface or features that are affecting your reading experience, the device settings allow you to customize many aspects of the display and navigation to better suit your preferences. I hope you find the new Kindle Paperwhite grows on you as you continue using it for your ebooks. Have a great day! AmazonDevices

  • Rated 3 out of 5 stars

    Do not buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so great. It was expensive and indont think its worth it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good kindle

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product.. overall enjoy the kindle.. But sometime the page flip will lag

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    At least the weight is good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to find same functionality as Kindle Fire. Support is difficult to reach.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didn't work as a Kindle Fire replacement

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for a friend who has used a Kindle Fire for years. She hated it. I returned it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor return policy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for Christmas gift on December sixth and try to get it returned because my wife wanted something different but found out your return policy is only good for two weeks. This is not good if people are buying Christmas gifts at your store. I’ll definitely remember this lesson in the future if I ever purchased from your store.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Get someting better

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazon does not respect its customers in my opinion.

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi MimicF, thank you for sharing feedback about the Kindle Paperwhite. I'm sorry to hear that you feel Amazon does not respect its customers. We take customer satisfaction very seriously and would like to understand your concerns better so we can address them. Please feel free to reach out directly to Amazon Customer Support 24/7 at 1-888-280-4331. I appreciate your feedback and hope you have a great day! AmazonDevices

  • Rated 3 out of 5 stars

    Puzzling to Use

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too obtuse to use.. came with no instructions. We retruned it.

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi DrBob,

      The Kindle Paperwhite is built for reading, and is not a tablet with apps and games. Instructions to set up and use this device do come in the box. If you have any further questions please call us, we are happy to assist.

      Amazon customer service, available 24/7 for assistance with our devices. You can reach us at 1-888-280-4331!

      Hope that helps! AmazonDevices

  • Rated 2 out of 5 stars

    It’s not worth it

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall basic and not much new to the older generations. Yes, longer life and minor software improvements but nothing justifying such high prices. This isn’t Best Buy’s fault as Amazon sets prices, but still outrageous

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hello AdrianD! Thank you for reaching out. I am sorry to hear your disappointment in the difference between this model and previous generations. Some key differences are: Our fastest Kindle ever – This Paperwhite display has a higher contrast ratio and 25% faster page turns. 7 inch screen vs 6.8 inch screen on previous version. 12 weeks battery life vs 10 weeks battery life on previous version. Hope this information helps and thanks again for your feedback. Have a great day! AmazonDevices