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Customer Ratings & Reviews

Amazon - Kindle Paperwhite 2015 Release - Black-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 4832 reviews

98%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 22 Reviews
  • Rating: 1 out of 5 stars

    Defective and store won't exchange

    Posted
    Sophie

    Used it for 2 days and the screen froze 5 times--the kindle just won't switch on. Had to restart each time, and sometimes restarting won't help. It is clearly defective. Brought it to a Bestbuy store to exchange, but custumer service won't replace it. Asked me to look on the kindle shelf and there was none. Then they said they could give me store credit, and I would go line up in checkout and order a new one. Since I got mine on a discount, I had to pay the price difference!! This is ridiculous. They wouldn't order a replacement for a defective product, unless I pay more?? Got a refund in the end even though I liked the product otherwise and would much prefer an exchange. I guess purchases with discounts are not protected.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Transfer library books via USB

    Posted
    Boots

    I purchased this ereader because it stated you could get library books via USB cord (and Wifi if you are near one). I do not have Wifi and the USB would not transfer. Tried everything, neighbor tried, read instructions, viewed YouTube. But it wouldn't work. Took it back but it was beyond 15 days and they would only give me credit. I then upgraded to Wifi 3g and that better work for the extra money. Very disappointed as I felt I had no other choice.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    MIsleading information with Audiobook

    Posted
    Anonym
    • My Best Buy® Member

    The product specifications say Audiobook is enabled. But i received the product without audiobook support. Amazon confirmed that 7th generation Paperwhite does not support Audiobook. What a waste of time ordering this. Best buy did not take any responsibility for that order and store guy told me i can return it if I want. I sure did

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    I found it very difficult to set up.

    Posted
    Wilma
    • My Best Buy® Member

    Not for the average computer person. Very confusing instructions. I spent several hours trying to install the "overdrive" so I could get e-books from the library. Ran the battery down several times with no luck. I got so disgusted I had to just put it down. (I'm still trying because I refuse to give up) Thinking about just returning it and the nice leather case too!)

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Started out great

    Posted
    shellbelle

    We started out great. We had a great thing going. I loved her, she was easy on the eyes, and looked great in any light. Then 7 months into it, I could no longer turn her on. I tried the reboot with no luck. She is still under warranty but that doesn't matter because Best Buy's return policy stinks. If I do try to replace her, I will not buy it here.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Staff at Customer Service is really unhelpful

    Posted
    Bird
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    the ppw is not really white colored, it should be called paper beige. I went to a store at Christianburg VA and clearly told the staff that I only want an exchange, not a refund. It turned out that the ppw ran out of stock in that store. And they didn't help me order a new one, but instead return the product without my agreement...

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not happy with the Paperwhite

    Posted
    Scotty
    • Verified PurchaserVerified Purchase

    This was a gift and we could not figure out how to take advantage of its features. Out of the box it would not boot even with 80% charge. The menu system was not built logically so one had to continually search through all options to accomplish your chosen task. All in all I would not recommend. We took it back for a refund.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great for someone who doesn't have alot of books

    Posted
    Really
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I am really disappointed in this Kindle....I have had many kindles, but I wanted somwthing I thoughtnwould be simple. This kindle doesn't show all my books that are in my cloud..it doesn't matter that they aren't in my device but they should still show up in my cloud...I have to go to my amazon account and transfer the book I want to my device.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Overpriced if it was free

    Posted
    Mister303

    Horrendously slow and physically uncomfortable to use, shoves ads at you that are at best irrelevant, and overall feels like it was designed by someone whose sole purpose is to get revenge on his high school English teacher by making the act of reading as miserable as possible.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible product

    Posted
    Walker
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I HATE this machine. First, I specifically asked the salesperson if I could connect to the internet. He assured me I could. It does not. Second complaint is that you can't just press the book and delete it. You have to go to Amazon to do this. I hated it so much I gave it away.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Does not hold charge as advertised.

    Posted
    larnotlars
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    charged it 5 times on 3 different chargers (2 of them from Amazon), turned WIFI off and all settings on lowest power use... Never got more than 3 days from a full charge. Not exactly weeks as advertised... It was returned.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible operation

    Posted
    Josie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I took it back the day after purchasing it. The screen looks like you are scrolling through old news print. Blacks out each moment you move it. I thought it was a defect but nope. According to the geek squad that's just the way it is now :(

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Dissappointed

    Posted
    Jack
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The kindle white is really laggy. Even turning the page feels lagged. No value for money. Would have been a much better buy if I had gotten the 32GB Fire Tablet with better specs and hardware. Gave it away in the end.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    rledogar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Asked a Bestbuy employee if I could connect to my library. He told me yes so I bought the Kindle. When I got it home, found out that downloading books from my library was not an option, so I returned Kindle.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Gift for our college daughter

    Posted
    Targetdog
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Our daughter loves the size and portability of the product. Her iPad died and she uses her Mac book for school so this was a great choice for her to read books on.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Hard to read

    Posted
    Techreader
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Didn’t like the screen hard to read and wanted something that had more features

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Wife likes

    Posted
    Prentwo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    My wife wanted this for her bday. She uses it everyday but no color screen, I don't think wi fi. Happy wife happy life.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Unable to access library

    Posted
    MnShopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Paper white does not allow you do use books from the library as you cannot load apps. Only books from Amazon are available to read.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    6th Kindle

    Posted
    MikeW
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Love the Kindle product and the paper white is easy to read in daylight, low light, and no light.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Excellent e reader in all light conditions.

    Posted
    Donovan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Easy to use, load books and to read in out door light conditions. Very light to hold and read.

    I would recommend this to a friend