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Customer Ratings & Reviews

Your price for this item is $159.99
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The comparable value price is $199.99

Customer reviews

Rating 4.6 out of 5 stars with 185 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers enjoy the Prime 27,650mAh Power Bank's impressive battery life and high-quality construction. The informative display and convenient portability are also frequently praised. While some find it larger and heavier than expected, many feel the size is justified given the substantial power capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 185 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good thing to have

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Traveling in Africa where power isn’t always available. This device has kept the cell phones charged.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    useful pb

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The provided pouch is very useful to carry this. I made my laptop battery as 2x.

    I would recommend this to a friend
  • Pros mentioned:
    Charging speed

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended. Charges fast. Bought to use with rog ally and is great.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Great one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg great product product. size is bigger than the image

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it to charge my ROG ALLY and it works amazing!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Good charger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it because I needed a power source on hand for emergencies.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Ankler Power Pack

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great device that serves its purpose on the go and at home.

    I would recommend this to a friend
  • Pros mentioned:
    Charging speed

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beast, it charges laptop not problem. Love it

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 1 out of 5 stars

    Worthless brick after 5 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a way to get more laptop & device runtime when travelling a bit before a trip we took over the Christmas holidays. It worked for the trip and for a few months afterwards, but it's now the beginning of May, and it's useless. From "fully charged", it manages to charge a laptop at about 45W for all of about 10 minutes before it dies. The screen shows the charge drop gradually, then by the time it reaches about 85-90%, it'll suddenly shut off with a red 0% indicator. A USB C meter will show it's delivered a few hundred mAh over that time, a far cry from the 27000 claimed. Charging is also similarly broken. On one of the weakest USB C chargers I have (a USB C outlet on an anker power strip I have at my desk), it'll charge at 19W, gaining about 5% charge per minute and "completely charged" in about 20, which is physically impossible with that power input over that time. Both discharging and charging behaviours are 100% repeatable. This was a $200 power bank. It's now a $200 brick.

    No, I would not recommend this to a friend
    • Brand response from Anker Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via support@anker.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards anker

  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Super Item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super Purchase, best item i Had bought in years!!!

    I would recommend this to a friend
  • Pros mentioned:
    Charging speed

    Rated 5 out of 5 stars

    Awesome.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great! Charges my laptop real quick. It's sturdy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Works OK just doesn’t live up to claims.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate when you have great potential for a great product then something fails miserably taking all the positive aspects away. When I tried to plug in two USB-C inputs to decrease the charging time by increasing the wattage input, which I believe it’s supposed to go up to 130 W, I keep getting the override emergency error message. I called manufacture and they said it’s not supposed to do that and that I had a defective unit so I exchanged it. Nope! Same problem. So apparently your manufacture doesn’t even know their own product so I’ll tell you since they won’t. You can do 100 W but that’s it and on one plug so make sure that you get a wall unit with an output of at least 100 W and a USB-C cord that can handle it. It’ll charge fast enough however you won’t get the extra charge out of plugging in a second USB-C despite what they tell you. Also, for the price you pay would’ve liked to have had it in aluminum instead of the cheap plastic with the paint chips off, The baggie was a nice touch though Would have paid more for a metal body like the Sherpa 100 by Goalzero which also has Q charging and same capacity

    No, I would not recommend this to a friend
    • Brand response from Anker Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via support@anker.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards anker

  • Rated 5 out of 5 stars

    Outstanding accessory!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I love the most about this power supply is that it will show you the incoming and upcoming voltage during charging. I’ve been able to use this to find out the charging capabilities of my charging cables, which has allowed me to toss out some of the weaker ones, which has been pretty handy.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 1 out of 5 stars

    Sucks!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again, Anker dares to label a product as ‘Prime’ and price it accordingly, despite it not living up to the name. For the second time, it stopped working. I went to Best Buy to use my extended warranty, but after making me wait for hours, they informed me that Anker products are not covered under warranty—even with a Total Tech membership. Frustrated by my bad luck, I left. Later, by chance, I was back at the store where I had originally purchased it. I decided to try again. After another long wait and hours of arguing, they finally agreed to give me a replacement. If someone invests in this type of product, it’s clearly because they need reliable charging power without exceeding the legal limit for air travel. However, my experience with Anker has been nothing but a waste of time, filled with frustration, inconvenience, and disruptions to my workflow. I’ll be switching to another brand in hopes of better reliability. Additionally, if you’re a tech enthusiast like me, getting a Best Buy membership isn’t a bad idea. While I’m not paid to promote it, I genuinely believe it’s a worthwhile investment.

    No, I would not recommend this to a friend
    • Brand response from Anker Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via support@anker.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, anker

  • Pros mentioned:
    Charging speed

    Rated 4 out of 5 stars

    Fast Charging Capability and Easy to Use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to charge my laptop and iPhone 14 fast.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average at best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get something else. I have not found this to be a good power bank. It drains quickly, and the algorithms it uses to determine how much charge it has, is very off. I am not sure how the product has better ratings elsewhere. I still do use it, but I would want something that charges quicker and charges more device as one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Appreciation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing product and I would like to thank everyone in best buy for excellent customer service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tittle here

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than actual ratings on mah. It’s like that with most all batteries though. It does exactly what I need though. Got for an Ally X for on the go. Perfect for this application.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple and easy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing really complicated om this thing all you need to do is plug in and charge and its nice to jave these advanced settings to mess around with and see whats up with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extends my device’s battery life drastically

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best purchases I’ve made for work and personal use. A little pricey but worth the investment, the docking station for it is a game changer.

    I would recommend this to a friend