Customer Ratings & Reviews
- Model:
- A3912Z11
- SKU:
- 6331585
Rating by feature
- Sound Quality
Rating 4.2 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.2 out of 5 stars
Customers are saying
Customers enjoy the Soundcore Liberty Earbuds for their exceptional sound quality, long battery life, and affordable price. Many users find them comfortable to wear and appreciate the secure fit. However, some users have experienced connectivity issues, problems with the left earbud, and lack of volume control.
This summary was generated by AI based on customer reviews.
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is ok. Not too good when it comes to phone calls.
No, I would not recommend this to a friendIncredible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was just what I was looking for. def worth the purchase
I would recommend this to a friendOk
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These started out great but ended up breaking not even a month after buying them
No, I would not recommend this to a friendQuality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.People have trouble hearing me sometimes while using them and trouble with sound quality
No, I would not recommend this to a frienddo not recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didn't last a full year, the left ear headphone failed. no sound
No, I would not recommend this to a friendUncomfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shape of ear headphones are uncomfortable in the shape of my ears
I would recommend this to a friendDon't waste your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left earbud stop working and the sound is low on the right earbud
No, I would not recommend this to a friendSmall
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very small. A little disappointed, they fall out easy
No, I would not recommend this to a friendGood battery
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of sound is low, and mic for calling is poor.
No, I would not recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds were working fine for 2 weeks and all of sudden, the left earbud stopped working. Tried all possible combination of turning on and off, forget the device and tried to connect other device but all in vain. Got replacement from Anker
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
I returned them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were not what i was looking for so I returned them.
I would recommend this to a friend- Cons mentioned:Connection
worked for like 1 week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These things disconnected from one another and now only one of them works. I wrote the company and I no longer have my receipt, but have proof of purchase from best buy but still no help...
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Please try to reset your earbuds to see if it helps at all.
If the issue still persists, don't worry, please don't hesitate to contact us at service@soundcore.com by detailing your order number and the problem you come across. We will reply you within 24 hours.
Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldnt keep up with it. I didnt like it in my eard
No, I would not recommend this to a friend- Cons mentioned:Connection
Don’t buy it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a bad product. Can’t use just the left earpiece without the right one. The connection keeps dropping. The battery isn’t a lot.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
-Make sure the charging case has enough power. Note: after the earbuds are fully charged, the steady white light on the earbuds will shut off.
-Take the earbuds out of the case and see if a flashing white light comes on. If it doesn't, try manually pressing the button or touchpad of the earbuds to power them on.
-Try to use a terrycloth/cotton swab with a bit of alcohol to clean the contact pins both in the charging case and on earbuds to ensure a better connection.
-Try using another USB cable to power the charging case.
- Delete the "Soundcore Liberty" in the Bluetooth list of the device you’re connecting to.
- Take the earbuds out, hold the button on each earbud for 5s until the red light shows to turn them off.
- Hold the button on each earbud again until the indicator becomes pink and then turns off. Put the earbuds back into the charging case with steady white light on the earbuds.
- Take both earbuds out of the charging case and place them near each other. The indicator on the left earbud will flash slowly(breathing-like), while the LED on the right side flashes quickly.
- Then go to the Bluetooth pairing list on your device and select "Soundcore Liberty" to pair.
If it doesn’t help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Failed within 6 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked them while they lasted. These earbuds stopped taking a charge within the 1st 6 months. Anker does have an 18 month warranty but it is kind of a hassle to ship back and wait for replacements.
No, I would not recommend this to a friendLeft earbud no longer functionable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Operated great from onset, but left earbud stopped functioning one week during use. Could not re-sync. Good guarantee, but only if purchased directly from manufacturer, not bestbuy.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
Please try these steps to see if they help resolve the issue or not:
- Delete the "Soundcore Liberty" in the Bluetooth list of the device you’re connecting to.
- Take the earbuds out, hold the button on each earbud for 5s until the red light shows to turn them off.
- Hold the button on each earbud again until the indicator becomes pink and then turns off. Put the earbuds back in to the charging case with a steady white light on the earbuds.
- Take both earbuds out of the charging case and place them near each other. The indicator on the left earbud will flash slowly(breathing-like), while the LED on the right side flashes quickly.
- Then go to the Bluetooth pairing list on your device and select "Soundcore Liberty" to pair.
If those steps don't help, please reach out to us at [email protected] or call us at +1 (800) 988 7973 for further assistance. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Oh Well
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift for my niece who told me that they were "JUST OK" and thanked me for trying. I guess that says it all!Nice try, better luck next time.
No, I would not recommend this to a friend- Cons mentioned:Connection
Don't buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy it,, disconnects all the time .. let's then 2 month and the left one is not working ...
No, I would not recommend this to a friend Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son got these for his birthday. We returned them because they were so big and bulky, they wouldn't stay in his ears. Looked for a different style for him
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for writing. We're sorry this item is not able to meet your needs! We tried to offer different sizes eartips and earwings to fit more people but sorry they do not fit your son. If there is anything we can help, please reach out for us via [email protected] to help ensure you're 100% satisfied.
You reaching out helps us know what our customers are looking for, which in turn allows us to improve our products and services, so thank you again for writing. We promise to keep improving, and we're so grateful for your support!
Ok for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased these for my wife and she thought they were great until....the sound kinda went out in the left earbud. I say kinda because you here sound when it turns on and connects but after that nothing. And sound quality for calls in my opinion isn't great it's ok it a quiet away but if there's noise you're better off using the handset it always very difficult to hear her outside.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .We're sorry to hear that there are some issues with your pair of headphones. Can you give us a call so we can look further into this with you?
800-988-7973