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Customer reviews

Rating 4.9 out of 5 stars with 3339 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance, portability, and speed of the 11-inch iPad Air M3 chip. Many find the battery life, screen quality, and size incredibly impressive, while the design and color options are also appreciated. However, some customers have expressed concerns regarding the refresh rate and heat dissipation, while others have pointed out the lack of phone capability and facial recognition. A few customers have also found the Touch ID feature to be somewhat bothersome.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 156 Showing 3,101-3,120 of 3,339 reviews
  • Rated 5 out of 5 stars

    iPad air

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing easy setup…It was seamless transitioning from my old Ipad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV that sang to me

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman was polite professional all you could ask for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    all good so far

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    all good so far. It was a gift. Easy to set up and use. I dont have anything else to say. It was a replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best tablet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This IPad is awesome. Great graphics, great sound and simple to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my daughter, battery life is shorter than expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful, faster love the I can use the pencil pro and draw anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for Me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iPad. The only reason I traded my old iPad in was I needed more memory

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product and very good personalized attention in the store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New to Apple

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time user on Apple product. I am very impressed but still transitioning from android.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Received a returned item, I think?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product itself was fine, but came in return.com box. I bought it on the Black Friday special. It wasn't supposed to be used, refurbished, or recertified. It should've been new. I'm not happy about that, but it was a Christmas gift and I didn't have time to find out what the deal was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ipad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A graduation gift for my son. It was perfect. The smile on his face was confirmation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the iPad Air M3

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love everything about this new iPad. So easy to set up and start. Everything you need comes in the box.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the tablet but would prefer to have cellular as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ipad Air 11”

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent brand, excellent customer service, excellent store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected. Like being able to get Apple products same day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional customer service and very happy with my new IPad……

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Great price. Excellent customer service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr Loundermon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 person team handled my transaction expeditiously & very well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Great Apple iPad TERRIBLE Best Buy experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPad is great. Unfortunately the Best Buy store clerk gave and sold me the wrong pen to go with this iPad which caused A LOT of issues while trying to set up the new pair. The biggest issue I have is that this iPad was purchased for a USMA cadet (in store at Best Buy even though I should’ve bought directly through Apple but needed it sooner) whom can NOT leave campus to return the wrong item we were sold. I live MANY states away!! Clearly the store’s fault as I had NO control over which apple pen to purchase since customers don’t have access to locked cabinets. Needless to say I ordered the correct pen (reluctantly) from Best Buy online to be delivered to USMA and my cadet is able to use the new iPad as intended to take notes in classes. NOW I’m tasked with having my cadet mail me the pen (which is an ordeal for cadets) so that I can return the pen to a physical store as I’m not allowed to mail it in for a return. Spent 53 minutes on and with Best Buy customer service people to no avail! Again, Best Buy store mistake NOW my ordeal to get my $135 refund from them - due to their store clerks mistake - while jumping through hoops along the way!!! Thanks a lot for your help and customer service!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it’s was so exciting it’s was for a surprise i appreciate best buy for help get the best gift.

    I would recommend this to a friend