Main Content

Customer Ratings & Reviews

Apple - 12.9-Inch iPad Pro (2nd generation) with Wi-Fi - 512GB - Space Gray-Front_Standard

Customer rating

Rating 4.9 out of 5 stars with 683 reviews

98%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 11 reviews

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 683 Reviews
  • Rating: 5 out of 5 stars

    Awesome tablet!

    Posted
    Tony
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I just bought the new 12.9 inch iPad Pro with 512 GB of memory. I had been using a second generation iPad with a 9 inch screen and only 32 GB of memory, so this purchase represented quite an upgrade. I also bought the Apple Pencil as an accessory, which I highly recommend. Together the iPad Pro and the Apple Pencil provide a lot of functionality that i could not get with my older iPad. There are also a bunch of new apps that have been written specifically for the iPad Pro. One thing i am excited to try are the apps aimed at teaching kids how to write upper and lower case block letters and numbers. The app presents the outline of a character with directional arrows and the child uses the Apple Pencil to trace over the character's shape. My grand daughter is going to love this! I have not yet began to explore the iPad Pro's other capabilities. There is so much to learn. I am also happy with the fact that Apple is now including word processing software "Pages" as a standard app on the iPad Pro. This will really come in useful as one reason I purchased the larger format iPad was to replace my older MacBook laptop. On the down side - I don't think it makes sense for Apple to deny users the convenience of a USB port and a memory card slot at this price point (the WiFi-only version of the 12.9 inch iPad Pro with AppleCare, the Apple Pencil and the Logitech Keyboard Case cost me over 1,400 USD). I think it would also make sense to enable mouse functionality like the Microsoft Surface Pro has. The other negative is that the enhanced size of the 12.9 inch iPad Pro comes at the cost of increased weight. With or without the case, this iPad is heavy to hold comfortably for long periods of time. And for this reason, I highly recommend purchasing a case with a kick-board stand. The new generation of keyboards (Apple / Logitech) are all powered directly from contact points on the iPad. This is nice as it eliminates the need for separately charging or replacing the keyboard's batteries. The Logitech keyboard is also backlit, which is a great feature. But these keyboards do not communicate with the iPad once they are detached. Overall, this is a great product and the bundle of accessories I purchased represented a good use of resources. Not a "bargain" product by any stretch of the imagination, but like all the Apple products I have owned, a good value.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product for artists!

    Posted
    Zach
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I’ve been using my second generation iPad Pro for several months now, and absolutely love it! I do concept art professionally, and have used this for many many assignments at work and at home, and it’s been amazing. I use the illustration app Procreate on iOS, which has a lot of similarities to Photoshop (and even opens PSDs) so for me it’s a great affordable alternative to a Cintiq. I can work at my Cintiq in the office like normal, and then transfer my Photoshop file to the iPad Pro to continue working on my art when I’m sitting in a meeting or when I’m at home. The other thing I love about this is the size - if you’re using it to draw on, the larger 12.9” screen is great, it gives me a lot of room to keep the art app’s User Interface off to the sides and still have plenty of room in the center of the screen to draw. Memory is also important - having the 512gb not only allows the iPad to hold a lot of high memory files, but also gives a lot of memory for the art app to work with, so I can still use lots of layers in the illustrations. Overall, great product, I’d buy this again in a heartbeat!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Fun product Yes Yes

    Posted
    CarolinaBeachRandR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have creative side a year ago I invested in his iPad Pro because I wanted to create artwork it’s very therapeutic to do the things that you love to do I love this product because it has many options like a smartphone but bigger. I have iPhone you can send your photos or art by Bluetooth it’s a very good screen size. If you like art I suggest ProCreate App once you purchase iPad it’s amazing! If you want to be a professional vs amateur go ahead and do it bestbuy has 0% financing help yourself go with you dreams and Create! So many amazing things you can do with digital world. Oh, don’t forget the free App called Canva. Check out the photos below that is my art. You can also bring it to social events take photos have fun and show people on the big screen they love it. Make Instagram stories. Have some paying clients, or cut back on eating out it pays off.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great iPad, if you need an ipad

    Posted
    Frank
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Let's be honest, you don't need this item. Buying this is more than likely an unwise decision financially. But if you want one anyway and are willing to use money better spent on something else (or money you don't have) this product is for you. It is beautiful, it works great. At the time of this review it is the most current, and top of the line iPad! If that sort of thing pleases your ego, then this product will temporarily be right for you! Like all Apple products, this iPad is planned to be obsolete far before it physically wears out. In that sense, the quality is great, and will be great even after you throw it into the dump when Apple releases its next version, or maybe the one after that, if you have an abundance of will power (or a drop of common sense). I bought the gold one because of my wife's position that the gold one is "just so pretty." If you like expensive pretty things that will be slowly, and methodically disabled by a corporation over 2-3 years, this item will be ideal for you. Don't forget the pencil and keyboard. Always remember that buying stuff makes you happy!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Absolutely Amazing!

    Posted
    busadmin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I love my new ipad pro! I already own an ipad mini and have a windows laptop that has been getting slower and slower to use. So I decided it was time to look for new laptops mainly because I have lots of music and have a business that I help run, so I was looking for something that was very versatile. I was all ready to purchase a macbook, but the new ipad pro really caught my attention with all the new features coming with the brand new ios this fall and with the designer apps available. The 2 things that really cemented my decision was that the ipad can store 512gb of space, which is as much as the macbook can hold and you are able to purchase the apple pencil and smart keyboard, which I highly recommend if you plan on purchasing the ipad pro. The 12.9 screen size was annoying at first, but I am used to it now and actually do prefer it over the smaller sized ipad. I felt the smaller ipad was a little too small for what I use it for. Please keep in mind that this doesn't fully replace a laptop, there are some restrictions as would normally get with an ipad, but it is still very versatile and I find it perfect for what I need it for.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I'm PC, but I needed something else

    Posted
    SyITec
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I've been PC for over 30 years. I've used Apple products and use to own Mac pros. But, I always go back to PC. I needed something lighter to travel with, but had to be large enough to showcase my photos. I also needed something widely used by the industry. So, I'm replacing my HP Spectre X360 laptop, with this tablet. So far, it's been great. It's fast. I use the pen a lot, to make adjustments on my photos. I love that there isn't any lag, when using the pen. I own Wacom products and the pen outperforms it. Of course, it's an additional purchase. I just don't like having smudges all over the screen, when I'm trying to showcase my photos. Being only WiFi is fine. Nowadays, it's almost everywhere. I also purchased the keyboard, again, so I don't have to touch the screen. Plus, it protects the screen. The colors are amazing. The SOUND...WOW, WOW, WOW! I'm very impressed by this tablet.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Just what I needed

    Posted
    VictorChu
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I have a 2010 iPad that I love but in recent years it has been slowing down to the point of uselessness even after wiping it out and restoring it to factory settings. With the purchase of this new iPad Pro, it does most everything I need on the road without having to lug around a full-sized laptop, but at the same time, provides a larger screen and a real keyboard (Apple Smart Keyboard/cover) I can use instead of my iPhone. It's fast and the display is terrific. I was pleasantly surprised by the quality of the built in speakers. I purchased the Apple Pencil also and love it. My only gripe is that Apple does not make a protective case for it (with a Apple Pencil holder) and does not make a leash for the Apple Pencil cap so that the cap does not get lost. It seems I have to purchase aftermarket for all those. With 512GB of memory, I'm looking forward to this iPad lasting me at least another 7+ years.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Really good ipad

    Posted
    h702
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Saw a good deal on an Ipad pro jumped on it right away, it was greasy and dirty when i took it out of its box, had to wipe it off and get it cleaned up, since it looked like it had been passed around and used for some time, didnt come with any instructions or product info, emailed apple the serial # to find out if it was the newest withe the best chip out now, and it was, had me worried since it was so dirty. Cleaned up good got it set up and running, same time had a new p c set up both, Ipad up and runing within half hour. P c laptop three and half hours later still waiting for all updates, once got p c runing went on internet for youtube app only to get a virus message. . Done with windows computer gonna save up for apple products from now on. Ipad pro is supposed to be better than most laptops

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I have owned every iPad since day one...

    Posted
    Tori66
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was a bit Leary about carrying round a 12.9” iPad. I kept thinking it would be no different than lugging a laptop around... I was wrong. I’m so addicted to this iPad my poor other ones are being totally ignored. I have the standard iPad Pro and iPad Air and I would still reccomend them to anybody...As long as they didn’t already have one this size! Seriously, it’s hard to go back to the smaller ones. I also purchased one for my dad because he has low vision and between the screen size on this one and all of the low vision applications that Apple has created it has been a life changer for him. =-)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    It just works

    Posted
    Photographer

    I upgraded from my 1st generation 12.9" iPad Pro since I was about to run out of storage space on the 128GB model. This unit is just as responsive, and it's reassuring knowing the added horsepower should run new apps and iOS 11 without complaints. With 512GB of storage, I imported my entire music collection and several 1GB+ apps which I didn't dare load onto the 128GB iPad. This was $100 dollars more than the 1st generation model, but I now have almost 400GB more storage available. I will leave it to others to comment on any improvements they might see in speed and screen quality. Were it not for my need for the additional storage, I probably would have held off on upgrading so soon since the 1st generation model worked flawlessly for me.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Spectacular, but a little awkward...

    Posted
    islandgrrl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I debated about whether to get the smaller iPad or the larger one, and ultimately decided to spring for the larger one. This, coupled with an Apple Pencil, has been a wonderful tool to bridge the more tactile analog world, and the glassy digital world. I love being able to hand-write notes and do quick sketches (helpful in my line of work), and especially love being able to do artwork and compose music by hand in a much more intuitive way. My only annoyance is that it is SO big, you almost HAVE to use it on a tabletop. It is heavy and hard on the wrists to have to hold and use for very long without some kind of support. Still, worth it for the screen real estate in combo with the Apple Pencil.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Apple forum discover major sound issues on iPad pr

    Posted
    CmdrDenis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    So thinking it was just mine only, since I have 5 iPads I exchanged it to newer writhing 15 day return policy. Second unit seemed perfect install was perfect , first one had to do 4 restores and testing failed unit. This replacement again sounds is missing, Siri cannot hear me, Facetime is silent movies, iMessage no audio , alarm no sound, apple notification for last Tuesday even never worked. So time to do another exchange and it better work flawlessly like my old iPads that still do, but this newer 12.9 has 512 gigs and functions I need.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    WOAH! I LOVE THIS

    Posted
    Kyle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    First off, I am not a techy. I'm not a hardcore apple user. I also have a dying laptop. So I wanted a solution to either update my iPad or get one of these new laptops with the touch. I was convenience to go with the iPad Pro and wait for the October software upgrade with the file system. Even with just playing around with this, I love it. It's so light! It's feels twice as big as my old ipad with the bigger charger and it's a day and night difference in weight. I can't get over how light it is. I love it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    AWESOME!

    Posted
    epii10
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I got the 12.9" Wi-Fi only 512GB and it is a beast! Initial setup was super simple. I also got the Apple pencil and it is smooth as silk in the drawing/painting app Procreate. Games look incredible and have no stutter. The flight sim "Aerofly FS 2" is STUNNING! On the highest graphic setting within the sim the A10X processor doesn't even break a sweat. I also got the 29W power adapter and a lightning-C cable for fast charging and that freed up the included 12W adapter and cable to act as my Apple pencil charger so as not to have to plug it in to the side of the iPad. A little attachment for this purpose came with the pencil. I highly recommend the iPad Pro whatever size!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Worst experience open product

    Posted
    Unsatisfiedcustomer
    • Verified PurchaserVerified Purchase

    Spent 3 hours waiting for the 1-hour I store pick up order. My purchase wasn’t processed and had to contact customer service 3 separate times before finally getting the okay to go to the store. When arriving at the store I was informed that there was a hold on my purchase due to my bank fraud alert which was cleared minutes right after the initial purchase. What was meant to be a surprise turn out to be a disaster. As I open the product there was red sticky stains on the screen and behind the product... this was a geek squad inspected and certified product. So far product seems to be working okay.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love my IPad

    Posted
    Jerri0119
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is the 4th IPad I have owned. I would recommend this IPad to college students and business individuals. Although, I have a computer, I rarely turn it on any more as the iPad meets the majority of my needs. The lastest update the Pencil works awesome, and well worth the investment. I love the larger screen. I purchased the zugu I case to protect it. It is a very sturdy set-up within magnets that lock and hold it in a great viewing position. This case has the Pencil holder built in. l also add Zaggs to all of my equipment, as it truly protects the screen well. It is much easier to replace the zagg than the broken glass front.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Better than expected

    Posted
    RealTxn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The iPad Pro is so light and so brilliant I am blown away by it. I bought it to use as an electronic music stand. I put all of my music in it as PDF files. The music is just the right size to see without straining, and the backlit black notes jump off the page. It’s light enough to hold his music folder without fatigue. About the Apple Pen for marking music and it works flawlessly! By the way, I tried to buy this at the Apple store, and became so frustrated with their employees I gave up and bought it at Best Buy instead. I think I will always do that in the future with Apple products. Best Buy has far better customer service

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love my iPad Pro

    Posted
    BestBuyGramp
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I love this 12.9” iPad Pro with 512GB memory. I travel quite a bit, and this iPad lets me read my home town newspaper every day I’m on the road. I do daily crossword puzzles with my Apple pencil after print screening from the newspaper. I use this iPad to check my email and text messages, do most of my banking, and do online shopping. The screen is about the size of a 13” laptop, and it’s a touch screen. It’s also great for watching YouTube videos. I love it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    King of the iPads

    Posted
    dOobersNapz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Beautiful display, the 120hz is amazing. Only thing they could do better is go OLED. Performance wise it's pretty astounding considering it's just an iPad, really looking forward to the new iOS and see how well I can use this to replace my Surface Book on most of my travels. I like the direction they're taking with making iOS on the pro more PCesque, but I think they should really just go unified OS like Win10. Running my OSX apps on it would truly make the iPad the king of the laptops instead of the Pro just being the king of the iPads.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazingly great artists’ tool!

    Posted
    AndyManX
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have held off purchasing an iPad for years because I felt the touch screen technology was not where I wanted it to be for digital art. With the Apple Pencil, the iPad Pro is now arguably my most favorite drawing tablet. I couldn’t get used to drawing on a glass surface. A matte screen protector does the trick to create friction to better simulate drawing with a traditional pencil. (Please note: expect the screen quality to degrade with the matte protector.) ProCreate is an excellent program for the tablet. It works better than Photoshop’s app on this device.

    I would recommend this to a friend