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Customer Ratings & Reviews

Your price for this item is $559.99
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Customer reviews

Rating 4.9 out of 5 stars with 1419 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers are delighted by the 12.9-Inch iPad Pro's large screen size and ease of use, frequently praising its performance and excellent battery life. Many appreciate the device's capabilities for drawing and the quality of its camera and sound. However, some customers find the price to be a significant drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,419 reviews
  • Pros mentioned:
    Performance, Screen size

    Rated 5 out of 5 stars

    Good tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading from a ipad pro 9.7. Great for watching videos.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Nice size. Easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hubby loves the size. Set up was easy. Intuitive to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Great IPad Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the larger screen, and it’s been so easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 4 out of 5 stars

    Another great Apple product for my home!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great Apple product for my home! Love the size and power of this one. I just upgraded from my old ipad and the speed and power here is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Absolutely In Love With This Ipad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally went into Best Buy to purchase the 10.5 version of this iPad.After seeing how small it was in person,I decided to go with the larger 12.9.The screen size is perfect,nice and large for what I primarily use it for (YouTube,Netflix,Chrome).This contains the new IOS 11 software,which has some pretty cool new features to it.I highly recommended buying a carrying case for this,as the screen if you should drop it,might shatter.Whether your multitasking to complete a task for work/school,or just using it for movies and videos,the power and size of this product makes it well worth the money.You want quality and the arguably the best tab on the market for its size,look no further.I highly recommend this product!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Can't help but love the iPad Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this Pro for in-house use only, so I opted for the WiFi version, I use a regular iPad with cellular for travel. I've had iPad's since the original model and I love them, and use them very hard. This Pro goes to my wife to replace the MacBook she's currently using. Simple navigation, easy to use, and a larger screen!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Screen size

    Rated 5 out of 5 stars

    Great Product, great performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product, great performance. Very light and thin to carry around, without sacrificing on screen size, compared to the smaller 10" version.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't ask for better,love the size and style. The price is more than I wanted to pay the battery life is much better. The Camera, wow best photos ever!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Absolutely AWESOME !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Believe me when I say I am not an Apple person, nonetheless, In life you have to give props and props to doAnd this of course takes The icing on the cake !! A lot of functionality, great battery life, very light weight, super bright and clear screen, high refresh rate ... AND MANY MORE.. Of course I can't give it five stars because it's still does not allow for expandable memory and there isnt any reason why in the year 2017 Apple still does not allow this, other than for the simple reason they want to Make more money off of you.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Perfect time for an iPad upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this over the 10.5 inch iPad Pro. I bought the Apple Pencil and the bigger canvas helps with drawing. I am glad apple decided to make 64GB as the entry level storage option. Love the performance and battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    For lessened eye sight.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the almost lap top size without the weight. Best yet for ease of seeing when eyes diminished. Colors perfect, Apple builds some of the most trusted electronics out there.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    I love the larger iPad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first, I thought the size would annoy me in the long run but it’s also what drew me to it. I love it! I spend a lot of time reading, studying and lecturing from it. Super easy on the eyes and great for preparation. Split screen feature is awesome and the visuals are stunning. Bigger is better!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Loving all of the screen real estate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a 9.7 inch iPad to this 12.9 inch iPad Pro. I love all of the extra screen real estate, especially with Numbers. I've had a little trouble getting used to holding the larger iPad, but I also bought a Logitech case that has a kickstand, which comes in handy if my hand gets tired.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Absolutely love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a great deal! And I’m in love with the iPad Pro . I use it for advertising, designing campaigns and sharing them on social media with my promotions. Also with the pencil I create all my to do lists and calendars for work ! An amazing tool and great for down time at home as well!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Love iPads

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had 2 previous iPads and this new one does not disappoint!! I upgraded because my last iPad no longer updated so it became slow. The iPad Pro along with the updated operating system has a lot of new features compared to my last iPad and is fast. Definitely recommend!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPad great but customer service poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went in to purchase the 12.9 iPad listed @$599.00. Unfortunately it was no longer available and I ended up purchasing the iPad for $749.00 as we had a $51 trade in from our 6 year old iPad. Along with that we had a price match so the iPad price was actually $698.00 our total out the door price once we bought the Smart Cover came to $847.11 much more than the original price of $599 that drew me into the store. However as it was a Christmas gift and the Apple agent was so helpful and transferred all our data from the old iPad to the new we left satisfied. Less than a week later Best Buy had the same iPad listed as a door buster. I went in the next day to request the new price not knowing that one must respond within hours to the door buster price. The customer service person at the counter truly does not belong there! She looked at my sales receipt and with a smirk replied that as I had already received a matching price I could not receive a price adjustment. Additionally the door buster price was no longer valid though I had gone down to the store the next day to request the price adjustment. This customer service representative was adamant that there was nothing she could do and she said this curtly. I explained that this was a large purchase for me and that additionally I had had to purchase a new iPhone less than one week prior as mine was lost. So in the space of a week I had spent over $1200 at Best Buy. The customer service representative refused to budge and was not even nice about it. Her attitude combined with the fact that I could not receive a $50 price adjustment marred what could have been a satisfying purchase and experience with Best Buy. I was saddened by this poor interaction with the customer service person at Best Buy and suggest that Best Buy truly train their staff better. Not sure I will purchase at Best Buy again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 4 out of 5 stars

    Perfect for watching videos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought primarily for video viewing. Picture is crisp and speed is fantastic. Makes a great portable tv.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Updating my IPro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This IPad replaces my earlier 4 year old model. Upgraded memory and size. This is the go to unit for travel Great color and sharpness. Best Buy offers free orientation appointment to answer any questions that may come with the new programs. Great feature

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great for general use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Specifically bought it for taking notes in class (using the app notes plus) in conjunction with Apple Pencil. So far love it, rarely do I use paper now. The larger screen is a plus for obvious reasons. Nothing to complain about so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Use this for work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was struggling with carry my laptop around to review staff and my program and when I got this iPad I was able to carry this around with no problem and able to take interactive notes and me more involved with the staff and program

    I would recommend this to a friend
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