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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 30 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers commend the 12.9-inch iPad Pro's screen size, repeatedly praising its large and clear display. Many appreciate the ease of viewing content on such a sizable screen. The positive feedback highlights the screen as a key selling point of the device.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 30 reviews
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    What’s A Computer?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cutting edge piece of tech is Apple’s vision for the future. I’ve owned an iPad Pro for well over a year, and have put it through its paces. Its fast, the display is beautiful, everything works seamlessly (as all apple products do), and its fun to use. That last statement, “its fun to use” is the reason I got rid of my MacBook Pro and settled down with the iPad Pro. I’m currently a college student and this iPad does everything I want and more. When you want to watch Netflix simply use it as a tablet, when its time to be a little bit more productive stick it on the Magic Keyboard and boom! You have yourself a serious work station. I love this little guy and can’t give it enough praise. I would say if you are thinking about buying this product and you’re on the fence to go check it out in person. Let the product speak for itself, because it sure has a lot to say.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Easy to use this Ipad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can see the screen easily and the facial recognition works great too. It is fast and much more enjoyable to use.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Amazing!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just upgraded from an ipad 6th generation to the ipad pro and its a huge difference. Love the screen and the speakers!!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Excellent Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size of this iPad. It is easy to see and hold and maneuver around; much easier on my eyes. Love the wifi cell capability, it was a must for me so that I can work in super remote locations.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    My Laptop Replacement!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to the 2020 Apple iPad Pro 12.9” because my iPad 2 was simply too old and what an upgrade it is! The screen is bigger than the 2-in-1 I use for work and the sound—due to FOUR sets of speakers—is great. I found an inexpensive but highly-rated Bluetooth keyboard and mouse (Omoton) to use with it and I’m in business. Plus, since Best Buy has an *excellent* rewards program, I got $190 off plus they price-matched with Amazon which yielded an additional $55 off. So pleased!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Add a buying incentive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots to learn. Being a Senior it is slow going and easily forgotten. The larger size is really nice. Would be nice if Best Buy would have iPad Pro classes for people who purchase from Best Buy. Like ‘6 free get started’ classes ........I would be the first in line.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great Ipad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Ipad for a pro user. Easy to use. Very fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ipad pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have loved the new Pro since I received it. I use it daily and the charge lasts the entire day. I'm a fan of Apple products and have used them for years. I love that you can have all your data/pictures/etc available on any device no matter where you are in the world. Thanks Apple!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently bought the 12.9" iPad Pro for my girlfriend, since she liked my new one so much. I thought that the larger screen might take some getting used to. No need to worry about it, the screen is a perfect size and crystal clear.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    It’s Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tablet. Bought for it my grandfather for his zoom sessions and other assignments, since his sight is poor. Can modify for bolder and larger texts, and it looks great on this large screen.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Love my iPad!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my iPad and the size of the screen. I use mine as a musician and am able to take my iPad with me and upload my music so I don't have to bother with paper anymore.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    USB-C

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning how to completely use it but I like the model before this one. Difficult to find accessories for Usb-c connection point

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Not sure it is any better than a regular ipad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am disappointed for the cost of the iPad Pro vs regular iPad. I think my old iPad was much faster and more reliable. This one glitches and just circles to find something.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    I pad

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iPad I use it everyday . Thought the bigger size was going to be uncontrollable but it’s great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple pro 12.9

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Great quality Great camera Great product would recommend to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fleurette's iPad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iPad. Extremely user friendly and easily operated from anywhere

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New I-Pad Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service when I brought my new pad in to have the SIM card transferred Fast,Friendly and courteous Nice to have an employee understanding I simply want some help with something easy tor them but intimidating for me Great help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ipad pro

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nuce and sturdy ipad always surprises how seemingly and easy everything is on this ipad you can ise it as a desktop too

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not compatible with Sprint/T-mobile.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Apple products. Purchased this on 8/19/2021 for the cellular capability and using it for work. NOT compatible with Sprint/T-Mobile. What?!?? Called Sprint said not compatible with Esim, take to T-Mobile and get a physical SIM card. Not compatible with either company, T-Mobile said it had something to with the IMEI. Best Buy contacted, only option was a return.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came to us quicker than expected very happy with my purchase thank you

    I would recommend this to a friend
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