Customer Ratings & Reviews

Very happy. It was just what I expected. Transfer of data from my old iPad was a breeze. It is a tad heavy but I'll get used to that

The whole purchase process was great along with my questions being answered and the right accessories being in stock. I have several apple products but this experience stood out.

This experience was a series of good and bad issues, so bear with me. Good: I purchased this 13" iPad Air at Best Buy on sale. They had my color choice in stock. Bad: The iPad's wifi was defective, toggling on and off every 5 seconds. I have never experienced a defective Apple product! Good: I brought it into Best Buy, and the very busy Geek Squad Technician broke away for a minute to hear about the wifi issue and declared it was defective, and I can return it for another one. Bad: I took it the returns counter and they did not have another unit in stock. I would have to place an order for another one, but she said their computer would not allow her to order it at the sale price. She said I could take this up with the REGIONAL MANAGER. Good: The regional manager just happened to be in the store, assisting another customer with a complicated transaction, and I waited around 10 minutes. He was a very pleasant person, and quickly resolved the pricing issue, and ordered the replacement. So he saved the day! Bad: What if the RM wasn't in the store. What would have been my recourse? Take the defective iPad to Apple? Good: The replacement unit arrived at my house before noon of the next day, as the regional manager had stated. I was very pleased with that outcome from the RM. Not so Good: New iPad: While everything worked on the replacement iPad, for whatever reason, during the initial setup it required an update to the new and reportedly buggy IOS26. We have noticed that the iPad does exhibit the bugs, such as sluggish touch response or screen lockups, it is also not as stable and requires us to turn it off and on again more often than our other iPads. During the initial setup of the first unit, the update to IOS26 was not required, and was not chosen due to my aversion to reports of its bugs. Something to keep in mind until a better version of IOS is released.

First rate top of the line. I threw away my laptop

Very nice product nice online shopping experience.

Would never get smaller screen again. 13 inches makes a world of difference.

I have used Ipad as long as i can remember and they are all great... This one with large screen make it better.

Very good iPad, excellent quality and material, I love the very clear and loud sound, super fast, I would recommend buying it at Best Buy, for its excellent service

Good work great for ready books and music great for kids.

I really like the iPad Air. I moved from an older iPad Pro with a smaller screen, no longer supported by Apple. So this feels like a really good upgrade. I don’t necessarily love the price, but the iPad itself is great. I did wonder whether 13” would be too large, but I’m glad I opted for the larger size.

Oustanding item and very fast. I bought the best Apple - 13-inch iPad Air M3 chip Built for Apple Intelligence Wi-Fi 256GB - Space Gray

Love my iPad Air! The team at Best Buy helped me pick out the best model and related accessories and I am so pleased with the help I received. Thank you so much!

Very user friendly and easy to use. My husband really likes it!

Great tablet. I love my new iPad Air. I would caution that the 13” isn’t for everyone, it is a bit bulky but I use mine as a second screen for my MacBook and love the 13” screen. No issues as of yet, audio quality is good to me, the 60hz refresh rate is a non issue for me, the few games I do play run flawlessly. In all I have zero regrets with this purchase. Best tablet I’ve owned.

It's Apple, what more to say? I purchased this for our daughter to continue her education with. She wanted this instead of a macbook so she utilize the Apple Pencil. She loves it. I did get it on an after Christmas sale.

I have always loved Apple products. Great deal, very happy with this!

This holds a charge so much better than my ipad mini. I always loved my ipad mini but as I've gotten older this is even better for reading my books and reviewing forms. (It's great for movies too when my boyfriend is hogging the bedroom tv.

Good experience as product has performed and met all expectations!

Great IPad .. the size is amazing and all the apps outstanding

Very nice. Screen is big and love the keyboard with it