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Customer Ratings & Reviews

Your price for this item is $1,899.00
The comparable value price is $1,999.00

Customer reviews

Rating 4.6 out of 5 stars with 66 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the 13-inch iPad Pro's screen quality, processor speed, and overall performance. Many users find the device to be fast and lightweight, with good battery life. While some users mentioned glare, they also noted that it was significantly reduced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-66 of 66 reviews
  • Rated 1 out of 5 stars

    Best Buy's order arrival date cannot be trusted

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be clear this review is of Best Buy's order/shipping process and not the iPad which I haven't gotten it yet. Ordered and paid for on the 17th, told it would arrive on the 23rd. Best Buy's status tracker is worthless, stated in was "preparing for pickup" which would make most assume it was at the store going through some sort of final inspect. Stopped at store at 5pm on the 23rd was told by the store clerked that it was on "verification hold" and the arrival date was "unscheduled" and they could not give me any further information or what "verification hold" really means. Makes me suspect it is actually out of stock and was out of stock when I ordered but Best Buy did not want to say. at 6pm got an email stating there was an unidentified problem with my order and they were "working to resolve in the next few days". Very unhappy with Best Buy for a) the initial false delivery date and b) the worthless order tracking

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. Ordered item and Best Buy never shipped. Waited over a week, for an item which was scheduled for next day delivery. Called numerous times with no help whatsoever ever. Was charge for item day order was placed. Attempted to cancel order and was told it would take a week or two to cancel. Will never buy from Best Buy in the future.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I was surprised that they treated the customers wi

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service is very bad. They tricked me I didn't see any interest.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Delivery Issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would love to give this a review, but I still have not received it from ordering it. It was supposed to be here over a week ago and UPS keeps saying it has been delayed. Not sure who is to blame but it is extremely frustrating.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great new iPad Pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New pad is fast and lightweight on my lap. I like the new nano texture glass for its anti-reflective properties.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Apple!!! Install a USB!!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product but really wish Apple would start adding a USB (I need to connect my camera for work) because the adapters get scorching HOT.

    I would recommend this to a friend
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