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Customer Ratings & Reviews

Your price for this item is $389.99

Customer reviews

Rating 3.9 out of 5 stars with 42 reviews

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  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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71%would recommend to a friend

Rating 4 out of 5 stars with 4 reviews

Customers are saying

Customers love the excellent condition of the refurbished iMac, praising its great value and brand-new appearance. However, many customers express dissatisfaction with the included mouse, describing it as cheap and not up to par with Apple's usual standards.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 42 reviews
  • Pros mentioned:
    No damage

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iMac is in great condition. No marks, scratch’s or screen damage. I’m happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Excellent condition

    Rated 5 out of 5 stars

    iMac

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine! it works perfectly even it was used/refurbished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s perfect for my job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing I really like it, this iMac It’s perfect for my job

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer, Excellent condition

    Rated 4 out of 5 stars

    Refurbished and recycled to a new life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased refurbished PC based on price and discussion of my needs with sales tech. PC received in clean cosmetic condition. Service tech (Geek squad) did a thorough check after discussing data transfer from my old PC. PC is working well and I am very satisfied with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    21.5 iMac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was as described. I think they could have spent a couple extra and included a keyboard and mouse that was at least usable. I love the display and after replacing the processor with an i7, upped the ram to 32gb and added a solid state hard drive it is a really nice performing machine

    I would recommend this to a friend
  • Cons mentioned:
    Mouse

    Rated 3 out of 5 stars

    Desktop Fine, Keyboard and Mouse Junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The desktop itself is fine. The keyboard and mouse you sent with it were pieces of junk, not the Apple products I expected to accompany it. Couldn't you include at least a 2017 Apple keyboard and mouse? What you sent was insulting.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent MAC conditions

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer but the keyboard and the mouse are very cheap and clumsy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Delivers

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tis is a fantastic tool for all of my many needs and the needs of all in the family

    I would recommend this to a friend
  • Pros mentioned:
    8gb memory

    Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am VERY pleased with my "new" computer. I didn't realize how slow my old one had got.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mac Book refurnished

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this MacBook ! To say it’s refurbished, it’s work perfectly fine ! So glad I purchased it . My spoused loved his Christmas gift.

    I would recommend this to a friend
  • Pros mentioned:
    Easy set up, Excellent condition

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up works well. Great deal on refurbished iMac.

    I would recommend this to a friend
  • Cons mentioned:
    Mouse

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional; looks brand new and was easy to set up. However. The keyboard and wired mouse are cheap. So I ordered a used wireless keyboard and mouse, but it would connect via Bluetooth.

    I would recommend this to a friend
  • Pros mentioned:
    Excellent condition

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, I purchased this computer for our store it could not be more perfect. Excellent condition brand new. We are so pleased. Will definitely be purchasing again in the future.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard issue

    Rated 1 out of 5 stars

    Buyer beware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I was online getting ready to purchase this computer, I was chatting with the online assistant. I was very clear that the sole intention of this computer is to be used for music production and I will need to upgrade the ram to 32 gb. I asked if the geek squad will be able to do that for me. The online person said “absolutely, no problem”. When I received the computer the keyboard was not a Mac keyboard. I took it to the geek squad and they said they can not install the ram because of the model of the computer they would have to remove the screen, and they simply don’t do that. It was a complete waste of time. Also in the initial setup of the computer it was extremely slow. For example, I had to do a force quit 3 times just in the initial setup (selecting language and country, all of that basic stuff) once I got passed all of that, just to open an icon on the desktop it would take about 7 to 8 seconds to open whatever I clicked on (and that’s me being generous). Buyer beware!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Mouse

    Rated 5 out of 5 stars

    Great bargain

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should, no issues and my only complaint was I didn’t receive an apple keyboard or mouse/trackpad but some flimsy crap keyboard & mouse but was able to get those items elsewhere. Very happy with the Mac itself

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Apple refurbished IMac

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just wish for the mouse to scroll like that of a windows computer. The backward scrolling confuses me a bit.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard issue

    Rated 1 out of 5 stars

    This was basically reduced to a paperweight.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received my refurbished iMac only to find that it arrived with a PC keyboard (complete with the windows key) and it, along with the mouse, are not compatible with this machine. A replacement keyboard and mouse can't be sent separately so I would either have to pack up and send back the entire system and wait 2 weeks for a replacement or walk into a best buy and hope they have a replacement available to make an exchange.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Mouse

    Rated 5 out of 5 stars

    very nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just like it's replacement. mouse and keyboard really are lame though

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Certified Refurbished iMac Desktop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was as described and came with a keyboard and mouse.

    I would recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 3 out of 5 stars

    apple imac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs more memory which can be added... works slow but effectie

    I would recommend this to a friend

What experts are saying

Powered by alaTest

Rating 4 out of 5 stars with 4 reviews

The analysis of all aggregated expert reviews shows that the reviewers are positive about design, usability, size and price. Using an algorithm based on product age, reviewers ratings history, popularity, product category expertise and other factors, this product gets an alaTest Expert Rating of 86/100 = Very good quality.
  • TechRadarRating, 4 out of 5Joe Osborne on June 11, 2019

    Apple iMac (2017) reviewA fine update to an aging all-in-one iMac design

    Full Review
  • T3Matthew Bolton on March 20, 2018

    Apple iMac Pro review: is this really the pro-level beast Mac users have been waiting for?Apple unleashes its most powerful desktop ever

    Full Review
  • Top Ten ReviewsRating, 3 out of 5Jeph Preece on August 7, 2017

    Apple iMac 21.5-inch ReviewApple's iMac is a great business computer for creative tasks like simple graphic design, video editing and audio recording because of the intuitive operating system. However, the quad-core processor isn't as powerful as the processors in other

    Full Review
  • StuffRating, 5 out of 5Tom Morgan-Freelander on June 23, 2017

    Apple 21.5in iMac with Retina 4K display (2017) reviewThe screen's the dream

    Full Review