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Customer Ratings & Reviews

Apple - 27" iMac® - Intel Core i5 (3.8GHz) - 8GB Memory - 2TB Fusion Drive - Silver-Front_Standard

Customer rating

Rating 4.9 out of 5 stars with 607 reviews

  • 20%
99%
would recommend to a friend

Expert rating

Rating 4.4 out of 5 stars with 13 reviews

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Customer ratings & reviews

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Page 1, showing1-5 of 5 Reviews
  • Rating: 1 out of 5 stars

    Watch out “Geek Certified”

    Posted
    kuskus
    • My Best Buy® Elite MemberElite Member

    I have ordered open box of “Geek Certified” imac with 27 inch 3.8 ghz. But we received a 3.4 ghz imac in the box of 3.8 ghz imac box. After I found that I received a lower model imac, I immediately called a customer service. The representative told me to bring it to the closest store so that they will exchange it with the same products at further discounts. I didn’t want to bring it to the store because it is heavy and takes 30min to get there. But I already spent 2 hours to set up the imac with my personal info and needed to let “geek” delete all of my info in the wrong imac. I decided to bring it to the store. Geek guy at Smyrna store told me what he could only do is to boost up the turbo of cpu clock from 3.4 to 3.8ghz in the wrong imac. I questioned him about the differences of storages 1TB vs 2TB and graphic chips. The guy didn’t even know about there are differences in storage sizes and graphic chips.. I told him to exchange the product because each model has totally different cpu clock, storage size, and graphic chip. He and his supervisor then asked me to send it back to warehouse by myself because they don’t accept returns purchased on-line.. in addition, they tried to sell me a “new” imac at normal price. Totally different from what customer service representative told me. I complained about what “Certified” really means. I happened to find it out but I think that there are many people who don’t realize that they were sold lower model. I have no idea why this happened but I am pretty sure that this was not the only one. So you need to be very careful that Best Buy has been selling lower models at higher model price! Please check the system to make sure the model you purchased was actually the model you paid for. These guys were laughing on my face all the time and never considered that this is the serious issue. I have been purchasing many items from them over decades, but I don’t trust them any more. They have serious issues that they don’t realize. Don’t buy from them.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not so Great

    Posted
    Unreelmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Used this computer for a total of an hour and already having to take it for repairs as it won’t turn on. I’ve tried EVERYTHING, I don’t believe this has anything to do with Best Buy, this is a direct reflection on Apple and their products. Not a happy camper after dropping nearly 2700.00.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Shut Down Problems

    Posted
    Mitch
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great Price Would have been a great deal But it kept Shutting Down Apple could not fix it over the phone so I returned it to Best Buy It was open box Don't know if that had anything to do with the problem

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great Computer for video and pictures

    Posted
    Trust
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have always used windows, apple os is new to me, It is like having a new car the capabilities and security system I like

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Very good computer, can be use for many things

    Posted
    Kwame
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Very good computer, can be use for many things. It has lot of features that other computer does not have.

    I would recommend this to a friend