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Customer Ratings & Reviews

Your price for this item is $389.99
The comparable value price is $549.99

Customer reviews

Rating 4.7 out of 5 stars with 8056 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 8,056 reviews
  • Rated 4 out of 5 stars

    Recommend!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Pro Max are an exceptional upgrade in the world of wireless headphones, and I’m beyond impressed with their performance. The sound quality is unparalleled—rich, clear, and immersive across all genres of music, podcasts, and movies. The bass is deep and punchy without overwhelming the mids and highs, making for a balanced listening experience. The spatial audio feature is a game-changer, creating a surround sound effect that makes everything feel more dynamic and lifelike. One of the standout features is the Active Noise Cancellation (ANC). It’s incredibly effective at blocking out ambient noise, whether I’m on a plane, in a crowded coffee shop, or just in a noisy environment. The transparency mode is equally impressive, allowing you to hear your surroundings clearly when needed without taking off the headphones. The build quality is premium, with a sleek, modern design that’s both sturdy and comfortable. The memory foam ear cups provide a secure fit, and I can wear them for hours without discomfort. The battery life is solid, offering up to 20 hours of listening time with ANC on, which is perfect for long trips or extended listening sessions. The integration with Apple devices is seamless, and the H1 chip ensures quick connectivity and smooth switching between devices. The controls on the ear cup are intuitive, with simple touch gestures for volume, playback, and calls. Overall, the AirPods Pro Max offer top-tier sound quality, comfort, and noise cancellation, making them a fantastic investment for audiophiles or anyone who values premium audio. They’re definitely worth the price for the incredible performance and features they provide!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple AirPods Max product review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Max are nothing short of a revelation in the world of audio. As an avid music lover, I've tried my fair share of headphones, and these have set an entirely new standard. First and foremost, the sound quality is simply exceptional. The clarity, depth, and richness of the audio is unparalleled. Every note and nuance comes through with precision, whether I'm listening to classical symphonies or bass-heavy beats. It's an immersive experience that makes me rediscover my favorite tracks all over again. The Active Noise Cancellation is on another level. It effortlessly drowns out the hustle and bustle of the outside world, allowing me to get lost in my music. It's a game-changer for long flights and busy commutes. Comfort is key, and the AirPods Max excels in this department. The memory foam ear cups provide a plush, custom fit that's comfortable even during extended listening sessions. Plus, the stainless steel frame is both durable and stylish. The transparency mode is a stroke of genius. With a quick switch, I can seamlessly transition from total immersion to being aware of my surroundings. It's incredibly handy for staying connected in busy environments. The battery life is impressive, giving me hours of uninterrupted playback. The Smart Case not only keeps the AirPods Max safe but also puts them in an ultra-low-power state to conserve battery when not in use. The integration with the Apple ecosystem is seamless. Setting up and switching between devices is a breeze, and the spatial audio feature adds a new dimension to movies and TV shows. While the price point may be on the higher side, the AirPods Max are a testament to Apple's commitment to delivering a premium audio experience. They've raised the bar for what headphones can achieve, and I can confidently say they're worth every penny. In summary, the Apple AirPods Max are a must-have for anyone who values top-tier audio quality, comfort, and cutting-edge technology. They've become an indispensable part of my daily life, and I can't imagine going back to anything else. These headphones are a true masterpiece!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely Blown away!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned Bose QC3, 700, Sennheiser PXC550, Sony XM3 and I am glad I gave AirpodsMax a shot. It (to my ears) are the best of the lot when it comes to wireless headphones. Back in the days, when anybody tried on BOSE QC3, they used to go "wow". After that, things have been "similar" for the most part. Sony XM3s was the next "wows". But this - takes it to a different level. The whole experience - build quality, ease of use, comfort, noise cancellation, transparency mode - is simply awesome. yes 550$ is steep. I had BBuy credits accumulated and I just used it all for this and I have no regrets. I will plan to purchase different color ear cushions once they are available for purchase. The magnetic hold for the ear Cushions are really cool as those are what get spoilt first over time. Extremely easy to remove and put back. The ear cups (not just cushions), also detach with a SIM card ejection tool if someone really wants to do that. I have had these on for many hours and no issues. It seamlessly connects to my apple devices and switches from one to another seamlessly. The Audio quality is astounding. Every single detail is crystal clear and the sound feels "wider" when compared to other headphones. No doubt these are expensive, but I'd rather purchase one exceptional then two mediocres . BestBuy also delivered this way before time. Thank you BestBuy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great high quality headphones with some quirks.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, i must say that i’m coming from the bose qc45’s. An already great pair of headphones that I use for the gym. They had good noise cancelling,comfort, and sound. That being said these COMPLETELY blow those out of the park. The noise cancelling difference is NIGHT AND DAY. Spatial audio works really well. The sound quality is so much more rich. They feel higher quality also. The integration with apple devices is definetly a plus as well. The bose would auto connect but the apple ecosystem is just so much more seamless. I will say tho, if you are on android, get the bose. Becuasw your getting the same offering on both ends. But apple? A good old pair of airpods will do the job just nicely. 2 small things though, they are Substantially heavier than the bose but not with dealbreaking weight. I go to the gym 6x a week and do a range of exercises including cardio and they stayed snug most of the time. Unless you tilt your head back 90 degrees they probably wont move much. And also the inability to turn them off is kind lf annoying, but my battery never dies so i guess its alright. All in all good headphones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unmatched Sound and Build Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Max are absolutely incredible. The sound quality is rich and immersive, with spatial audio making a huge difference. The noise cancellation is among the best I’ve experienced, and the design feels both premium and durable. They’re very comfortable for long listening sessions, although the weight may take getting used to. The integration with Apple devices is seamless. Overall, they’re pricey but worth it if you’re looking for the best audio experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best wireless over ear headphones available I absolutely LOVE these headphones, they’re by far the best overear headphones you can buy-especially if you own/use them with an Apple device. They’re absolutely top quality headphones that any audiophile would love and appreciate, and they’re also absolutely gorgeous and beautifully designed, as all Apple products are. I love the range of colors available as well. One of the biggest, most stand out features of these aside from the excellent sound quality is their exceptional noise cancellation. These have THE best noise cancellation of any headphone on the market, regardless of price. No matter how loud and busy the world around you is, once you turn on noise canceling, it completely shuts the world out and lets you enjoy perfect silence or allows you to listen to your music or watch videos/movies without any background noise affecting and disturbing you. I also like the controls on the headphones themselves, as it’s very simple and intuitive. There’s a dedicated button just for the noise canceling and transparency modes as well as a small dial similar to what’s on Apple Watches that controls volume as well as play/pause, skip/next track and previous track, and also allows you to summon Siri as well as answer or decline and end calls (you also can do all call and text functions by voice, as well as Siri reading out incoming texts to you) these headphones also work with Apples spatial audio and head tracking, which can be turned on/off any time, but it unfortunately is a feature only available when used with an Apple device, and one other cool feature only available with Apple devices is the Find My feature, which allows you to be able to always see where your headphones are on a map in the event you lose them, so it helps make sure you’re never going to lose these and always be able to find them, which is an awesome feature. The final Apple exclusive feature is the way that it connects to your device; you just place your device near the headphones and it automatically pops up on there and connects, making it extremely simple, easy, and fast. It also never ever loses its connection ever, regardless of how long you use them. But it’s just as simple and easy to connect to non Apple devices as any other Bluetooth headphone; you just turn on Bluetooth and hold down a button on the headphones to put it in pairing mode and then connect it to your device and its paired. The battery life on these are excellent as well, lasting for up to ~25 hours on a full charge when using full noise cancellation and near full volume. They’re also very comfortable to wear, with nice soft earcups made from comfy memory foam material and an extra soft headband with thin mesh material inside it to allow full airflow and prevents any sort of sweating like a leather headband would. Best Buy also offers 3 month trials of Apple Music/TV/News whenever you buy these, which is an awesome added bonus. They also have the cheapest price on these and often times will have them on sale for even cheaper-so if you see them and they’re on sale I highly suggest buying them before that sale ends! But in the unlikely event you find these for cheaper at another store or website, Best Buy will price match them-even if you’ve already bought them and then later notice they’re cheaper somewhere else, which is what I did when I bought these.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr Apple

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best wireless over ear headphones available I absolutely LOVE these headphones, they’re by far the best overear headphones you can buy-especially if you own/use them with an Apple device. They’re absolutely top quality headphones that any audiophile would love and appreciate, and they’re also absolutely gorgeous and beautifully designed, as all Apple products are. I love the range of colors available as well. One of the biggest, most stand out features of these aside from the excellent sound quality is their exceptional noise cancellation. These have THE best noise cancellation of any headphone on the market, regardless of price. No matter how loud and busy the world around you is, once you turn on noise canceling, it completely shuts the world out and lets you enjoy perfect silence or allows you to listen to your music or watch videos/movies without any background noise affecting and disturbing you. I also like the controls on the headphones themselves, as it’s very simple and intuitive. There’s a dedicated button just for the noise canceling and transparency modes as well as a small dial similar to what’s on Apple Watches that controls volume as well as play/pause, skip/next track and previous track, and also allows you to summon Siri as well as answer or decline and end calls (you also can do all call and text functions by voice, as well as Siri reading out incoming texts to you) these headphones also work with Apples spatial audio and head tracking, which can be turned on/off any time, but it unfortunately is a feature only available when used with an Apple device, and one other cool feature only available with Apple devices is the Find My feature, which allows you to be able to always see where your headphones are on a map in the event you lose them, so it helps make sure you’re never going to lose these and always be able to find them, which is an awesome feature. The final Apple exclusive feature is the way that it connects to your device; you just place your device near the headphones and it automatically pops up on there and connects, making it extremely simple, easy, and fast. It also never ever loses its connection ever, regardless of how long you use them. But it’s just as simple and easy to connect to non Apple devices as any other Bluetooth headphone; you just turn on Bluetooth and hold down a button on the headphones to put it in pairing mode and then connect it to your device and its paired. The battery life on these are excellent as well, lasting for up to ~25 hours on a full charge when using full noise cancellation and near full volume. They’re also very comfortable to wear, with nice soft earcups made from comfy memory foam material and an extra soft headband with thin mesh material inside it to allow full airflow and prevents any sort of sweating like a leather headband would. Best Buy also offers 3 month trials of Apple Music/TV/News whenever you buy these, which is an awesome added bonus. They also have the cheapest price on these and often times will have them on sale for even cheaper-so if you see them and they’re on sale I highly suggest buying them before that sale ends! But in the unlikely event you find these for cheaper at another store or website, Best Buy will price match them-even if you’ve already bought them and then later notice they’re cheaper somewhere else, which is what I did when I bought these. I noticed a week later they were $40 cheaper on Amazon and I provided the proof to a team member on an online chat and they immediately adjusted my price for these to match that sale price. It was really cool how they did that for me and made my overall experience with buying these even better than it already was

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best head phones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones. They do take some getting used to in the beginning. Slightly heavier but you will forget you have them on after a few days. The sound is awesome and the noise cancellation is great for a loud office. This is my second pair.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Apple AirPod Maxes

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Apple headphones aren’t just regular airpods! The noise cancellation for when you need to get in the zone or lock in is amazing or if your wanting to have music as background noise but still hear surroundings the active transparency is wonderful. Not to mention the fit for these headphones is nice and snug where you don’t have to worry about them falling off your head when making movements! Last but definitely not least the battery in these headphones can last you up to 5 days of everyday use. No other headphones are like this mind blown

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    *IF* you can afford them, I recommend them to you.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll just address common complaints. You know the rest. They sound god tier. They connect effortlessly. They have a excellent build. Q - They're what, 600$? They're headphones. Too expensive. A - They're not for you then, you should check out the Sony XM4 over hear headphones. They sound very good and are built pretty nice. These are for people who want something better than XM4s or NC700s. If those headphones are for you, save 200-300$ and get them. Q - They don't sound as good as other audiophile headphones. A - Correct! But good luck using those open back (no noise suppression) headphones in a loud environment, good luck taking them outside of your house (they need an amplifier, not wireless obviously) and again you need an amplifier which can range from 200$ to 2000$. Q - This reviewer said they don't fit that good. A. That honestly might be the case. It's subjective, however. I suggest you find someone who has a pair of these, if you can't, best buy has a return policy for situations like this. I will tell you that 1. they are heavy, but feel very light on my head. I used to have QC35 iis, and XM4s. I can wear these much much longer because of them being more comfortable. 2. They "fit" my head perfectly fine. Q - THE CASE A - I get you, I agree with you. It's pretty garbage. So make like I did and get rid of the bra case. Put it on ebay, sell it to someone, heck give it to your kids. It's garbage, you don't want to use it. I sold mine for 25$, and it sold within an hour of me posting it. (Huh? I thought everyone hated it? Apparently not!) Buy yourself an actual case, I got mine for 18$ on Scamazon. You can get Max cases pretty much anywhere. Q - (more of a complaint about Apple) But they're not repairable A - Well, I challenge you to tell me what wireless bluetooth headphones ARE more repairable than these. In my opinion Apple went above and beyond. They impressed iFixit of all places. The cushions are held on by magnets, of course. I'm sure you knew that. But did you know that the headband is replaceable? I don't recommend you try this if you have a pair already, but you CAN take the cushion off and stick a SIM tray tool into a little hole in the upper top of the inside of the ear cup *(please make sure you know which hole, it might hurt a lot if you have the wrong one)* and gently push in just like a SIM tray and the earcup will completely detatch from the headband. Good luck finding a replacement, but eventually down the line I'm sure there will be some on things like eBay and it's just a headband so if you get one that isn't exactly original, whatever. I will say though that I'm certainly not easy on my Apple things, but my headband still looks perfect. They look fragile, but unless you accidentally take a knife to it, it will be fine. If you can realistically afford them and want them, I cannot recommend them enough. They are fantastic, I have zero regrets whatsoever buying mine for the full MSRP of 550$. (they're now 500$ at time of posting) Enjoy them!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great design and sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design and even better sound. I mainly purchased these for the noise cancellation but I was surprised how good the sound is. Battery life is over 20 hours. Only reason I didn’t give it 5 star is because the case is useless and doesn’t offer any protection. You cannot turn off the headphones, they go into sleep mode only when they go inside the case. These should be in the $300-400 range. Overall the design and build quality is top notch and sound quality is superb!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods Max: Comfortable and Clear

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the AirPods Max for a few months and I really enjoy them. The sound is clear and detailed, and the bass hits without overpowering the mids or highs. The build feels solid and comfortable for long listening sessions, and the noise cancellation actually makes a noticeable difference in busy environments. I also like how easy they are to connect with my devices and switch between them. Overall, they make listening to music or podcasts more immersive and enjoyable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Apple headphones there are!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These honestly slap so hard, seriously worth it! The ANC and Transparency modes on here are exceptional, especially transparency mode where it literally doesn’t feel like / sound like you have anything covering your ears; The voices are all so clear when others are around you! Super comfortable, and while others complain about the weight, I personally find them completely fine. Seriously recommend these for other Apple product enjoyers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Sound, Slightly Sweaty Ears

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Max are a game-changer. Their noise cancellation is phenomenal, perfect for any environment. Plus, they're incredibly comfortable for long flights and workouts. The sound quality is amazing, with rich bass and clear highs. However, after a couple of hours of wear, the inside earpads can get sweaty, which can be uncomfortable. Another downside is the storage mechanism, which may not be as convenient for some users -- could end up damaging headphones. Despite these minor drawbacks, these headphones are versatile and stylish, making them worth every penny. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Max deliver exceptional sound quality with deep bass, clear mids, and crisp highs. Noise cancellation is top-notch, creating an immersive listening experience. The build feels premium, and the comfort is impressive even during long use. Seamless Apple ecosystem integration makes them effortless to use. Worth every penny, absolutely outstanding

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the wait

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been meaning to grab these since they’ve come out but I was hesitant due to the price. Welp I caved this year and bought myself an early Xmas gift and it was def worth the wait. I am someone big on aesthetic so to say the least they are so cute and fashionable and give that sort of 70s-60s aesthetic that I love!!! Alright sound quality now …. Oufff off the charts the noise cancellation is scaryyy (in a good way) and I use it mostly when I am studying to tune everything out or if I’m eating and watching a show on my phone. The bass is great as well, and not like other headphones that literally vibrate for the bass IYKYK. The only downside is that I doesn’t have a case but the charging case that is not really protective, however I’ve placed them in the charging case in my book bag several times and there are no scratches or scuffs on them . Also you can buy a protective case from Amazon or Temu for the low low. Last but not least I love the fact the ear covers are magnetic/ detachable which is great when cleaning them. Just get them!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the pink headphones were out of stock, my girlfriend really enjoys these headphones & being able to customize them with various cases. They are a little heavy, but the noise cancellation feature is incredible when you need to focus. The battery life is fairly long for an Apple device, and the sound quality cannot be beat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple AirPods Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancellation, transparency mode almost has me forgetting I have the headphones on, very stylish and unique not to mention very comfortable. The battery life is also excellent I use them all day without worrying about charging them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pricey but Prime Performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with any Apple accessory, you will pay a lot of money (that might probably be the one negative I can come up with, but thankfully, I was able to avail myself of Best Buy’s awesome promotional financing!!) but for an item that is generally well made with high performance. I happen to love Apple products so I purchased the AirPods Max as a Christmas gift to myself. They have so far lived up to my expectations. The high fidelity audio is no lie, and I love the ability to either completely block out ambient sound around me (all that pesky outside noise!), or allow for transparency so that I can be aware of what’s going on around me (as when my grandchildren are with me). They are comfortable (I had no need to adjust the arms and the ear cushions were as Apple states, “pillow-like”) and fit well over my ears, and sound can be adjusted via the digital crown or whatever device you are connected to. Overall, a great purchase. And as always, Best Buy delivers quickly and makes sure your item arrives safely.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Apple Airpod Max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones!! I use them all the time. The noise cancellation in pretty good, you can still hear things that are super loud, but if it's not really loud then it's canceled out. They're super comfy, and fit perfectly on my head. They last a while without being charged too!

    I would recommend this to a friend
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