Customer Ratings & Reviews

I don’t normally write reviews, but my recent experience at the Best Buy on Atlantic Avenue in Brooklyn was so smooth, supportive, and genuinely impressive that I had to share it. I came in looking to purchase the new Apple AirPods Max with USB-C, and from the moment I walked in, the staff made me feel like a priority. I was immediately greeted by a team member who didn’t just point me in the right direction—they walked with me, explained the differences between the Lightning and USB-C versions, and answered every question I had about compatibility with my other Apple devices (MacBook Pro and iPhone 15 Pro Max). What stood out the most was how knowledgeable, patient, and enthusiastic the associate was. They offered real insights on sound quality, noise cancellation, and how spatial audio performs in different environments. I felt like I was talking to an audio expert, not just a retail associate. When I asked about setup and return options, they clearly explained the AppleCare+ benefits, return policy, and even took the time to unbox the product with me to check for defects—a level of customer care you don’t always get in big box stores. They also made sure I had a USB-C charger at home and recommended a great deal on a dual-port wall adapter without being pushy. To top it off, checkout was quick, and the rep even helped me enroll in My Best Buy membership to get rewards and early access deals. I walked out feeling confident in my purchase, and honestly, just really appreciated as a customer. In an age of rushed transactions and limited support, this team took the time to make it personal. If you're in Brooklyn and shopping for tech—especially Apple products—the Best Buy on Atlantic Ave is hands down the place to go.

Before, I really cannot afford to buy this thing back in the Philippines since this is way too expensive and there are way more important things to prioritize than this. But now, my heart is full because finally I have got one since Best Buy offers a great deal. This AirPods Max is superb! Great quality, and very user friendly. It is indeed my great partner when listening to music and watching my favorite YouTube and TikTok videos. Even if you stay long hours using it, it doesn’t give you an uncomfortable feelings to your ears. It gives you a more aesthetic vibe in this modern world. I will really recommend this to everyone. Grab yours since Best Buy also offers you a payment arrangements where you don’t have to pay this item one time. Thank you Best Buy. This is indeed the BEST!!!

Love these headphone, The battery last long and the noise cancellation is amaxing!

I like the look and sound of these headphones. I love how they seamlessly connect and transfer between all my devices such as my phone and iPad without me having to switch it manually in settings or Bluetooth each time. Only thing I don’t like about them is the price and them not staying on my head during certain workouts. It’s very annoying to try doing some floor exercises and the headphones being to heavy that they slip right off my head. If this didn’t happen and they were significantly cheaper thay would be the perfect headphones. They are comfortable on my head and don’t hurt my ears. I can wear them for long periods of time with no issues.

They were a gift to my 14 year old son and he absolutely loves them. He loves the noise cancellation feature and how comfortable they fit.

I love my headphones. They’re very comfortable, easy to use, and I would recommend. Battery life last all day, and sound is amazing. The color is just beautiful. I haven’t taken them off since I got then

For pricing, it might be a bit overboard. But overall, very very GOOD headphones. So it’s more of a check your wallet situation (I imagine the Sony’s equivalent is only slightly worse) Noise Cancellation 9/10 I can be in the gym with their ahh music blasting, and once I turn on noise cancellation it’s genuinely 95% silent except my music. Audio Quality 10/10 Yeah it’s really good, I can feel the bass. Aesthetics 10/10 Not gonna lie, Apple’s Maxes are probably my favorite headphone design because they get rid of that extremely clunky feeling you get when seeing other people wear gaming headset-esque headphones outside. It actually adds to the outfit without doing too much.

Bought this as a Christmas gift for my girlfriend. She loves the sound quality, connectivity, the noise cancellation, and especially the color. Fast shipping. Would buy again.

It was a last minute Christmas gift to myself and I must say I love it. It’s very soft on the ears and comfortable, noise cancellation is perfect. It does get dirty easy and smell easily especially since I wear it to the gym only.

These are pretty fantastic and im very happy Apple added lossless playback support over the usb-c cable. That had been the one source of hesitation for me making this purchase. They look and more importantly sound great. Battery lasts forever and I have no anxiety about running out on any long trip. Noise cancellation has been very effective for studying—I am the most easily distracted person by most sounds. Definitely worth it.

The AirPods Max sound incredible — super clear, rich bass, and amazing noise cancellation. They make music sound full and detailed, and the build feels really premium. The only downside is they’re a bit heavy, and not exactly something I’d want to wear out and about for too long. Definitely more of a “sit back and enjoy the music” kind of headphone. Overall, the Max are for when I want to really listen,

Son is in love with these headphones.. takes them everywhere.. the charge holds.. sound is emaculanent.. all worth the price..

A+. Integration with the Apple system is a huge plus, saves a lot of time to have easy connectivity. Warning if buying open box, though: test the setup process in-store, because Best Buy often doesn't have the previous owner separate the device from their Apple account, meaning you can't use Find My.

These Apple Air Pod Max’s are absolutely amazing! The sound quality is amazing as well as the battery life! I would highly recommend!

I’ve been using my Apple AirPods Max (USB-C) - Starlight for a few weeks now, and I’m honestly very impressed. The sound quality is amazing—super clear with deep bass but still very balanced. I love how immersive they feel, especially when listening to music or watching movies. The noise cancellation works incredibly well. It blocks out almost everything, which is perfect when I need to focus or just relax. Transparency mode is also very natural, so I can still hear my surroundings when needed.They’re very comfortable, even after wearing them for long periods, and the design looks really elegant. The Starlight color is beautiful and goes with everything. The only downside might be the price, but in my opinion, the quality and experience make it worth it. Overall, I’m really happy with my purchase and would definitely recommend them.

I've had these for a couple months now and they are probably one of the best purchases I've made this year. Best quality and comfort I've seen in headphones. Definitely worth the price,

The product is exactly as described and have amazing sound quality love all the features and the battery life on it. The only thing I dislike about it is someone stole my son headphones. It was able to connect to them, so the last known location is pinging at his school. And he wasn’t able to track them once someone else contacted to them. I feel there should be better parts of retrieving your item if someone steals them because they’re almost $600.

Best Buy always gives you a chance to get amazing deals! On amazing products. Thank you guys! Product it’s really good, sound is impeccable, but…. I would not recommend it for the gym since they tend to produce condensation. You can see it if you remove the ear pads. It is something that comes with it and Apple is aware of this. That’s why I would you recommend to get them on discount since I feel they’re a little bit overpriced.

I love the sound quality and noise cancelation on these. They're also comfortable and aesthetic looking.

By far great headphones especially when the volume is high and the noice cancelling is on , kind of bulky but they work great and they even work when talking on FaceTime.. a little heavy once you wear em for too long.. They connect every time you put them on!