Customer Ratings & Reviews

I liked them at first, but I kept getting a bad feedback loop in my right ear whenever I engaged ANC. I heard this was due to bad fit of the foam ear piece, so I tried the other sizes, but that didn't do anything. I exchanged for a new pair and the problem wasn't there, so I assumed I got a lemon. Unfortunately a few weeks later the problem came back, so I just returned them. It's a shame, I've had the other iterations of air pods and loved them.

Not up to the expectations… Not worth of money… Just two features added and removed wire.

Great service and product. The associates were friendly and attentive. Would recommend.

Already had to go to apple care and have them fixed worked one day next day wouldn’t charge. Went to Best Buy for apple care and was told 24 or 48 hours I would have my new ones 4 days later after I called and talked to a very rude person I got a text a 7:30 saying they were ready for pick up

They are nice but they need more languages like Japanese on the translator portion

Ordered it for delivery. Company they use delivered it to another building complex picture showed a mailroom I’ve never seen. Reached out and they let me to pick up instead & everytime it was gonna be ready for pick up later it said “delayed” changed the store like 3 times and it all ended up in delayed. I ordered September 30th it is now October 17th no ear phones OR money back . Disappointed bc I pay for the membership & this isn’t the first time they do this. Best Buy is a scam .

MY INFORMATION WAS STOLEN AND USED TO MAKE THIS PURCHASE. BESTBUY DIES NOT CHECK IDS WHEN GIVING ITEMS AWAY. I will literally never shop at Best Buy again. There’s no way to contact the actual store to talk to anyone and I can’t delete my old account m, thankfully it doesn’t have updated payment information on it now.

Sounds not to good charger not to good not 100% charger

I wanted to review this item for the sole purpose of letting customers know that best buy let someone use my stolen credit card info online to make 2 seperate purchases of this item...without verifying email or address or account...the theif ordered them and had them delivered via door dash ...please beware having a best buy account !!! Best buy still has not returned email or phone call to discuss this security breach... Dont have any opinion on the product itself as i did not recieve them

Very hard to keep these in your ear and are very uncomfortable

Don’t waste your money if you have the previous generation AirPod Pro. I just missed the window to return them and I’m livid. I’ve tried every combination of ear tips and these are the poorest fitted AirPods I’ve have (I had them all). Add to it the sonic quality of an entry level earbud, muddled Mids, no separation, and no dynamics. I’m going to try to sell them now. Any takers?

Works perfectly well, started to hear problems already in the right side though

I'm sure the AirPods are great, I wouldn't know because they didn't get delivered. We received an empty box from best buy, when I brought this to the local stores attention, they advised I purchase another pair in store and they would get me a refund for the original pair. 7 weeks later and 2 promises of a refund later, I am told the request is declined, no further explanation. Buyer beware, whether a best buy warehouse or postal service employee is a thief, you as the customer won't be taken care of

Best Buy Gave me a bad pair case stopped working within 2 weeks and apple sent me to megabytes to repair them and they’ve been holding them for a month no updates I’m getting them back but apple haven’t even started shipping them back I have 4 days to return them which i thought i had 14 days turns out I have 60 no one said anything about that and guess what they are still broken they’ve had them for longer than I’ve used them

Bought for the translation feature, required a software upgrade which crashed my phone. Translation feature is rough at best. Battery life seemed like the only positive.

They had a scratchy noise when listening. Tried to return them for exchange and Best Buy had none in stock. Still waiting

fits my ears even worse than last gen. otherwise they're incredible.

I purchased a pair of these and within 4 days the case stopped working completely with no signs of life. I contacted apple and they said I can pay to have it shipped in to look at. I obviously told them no as I just bought them so I exchanged them for a new pair at Best Buy and again same issue the very next day with the second set. There are tons of people online saying the same thing and it is ridiculous apple let them go through quality control like this.

Worked great for about a month and then the case became unresponsive and will not charge. Apple will not exchange them because they were purchased from Best Buy, Best Buy will not exchange them because it’s beyond 2 weeks. Apple said I could send them off but they’ll charge me to fix them even though I have Apple care and the technician at Apple already said it’s a defective case. Don’t waste your money. It seems Apple is having a lot of issues with the cases on different threads.

Battery life is very bad, does not hold the charge