Customer Ratings & Reviews

Geek Squad Refurbished is not reliable. Defective LCD screen (with colored vertical lines down the screen) developed after 2 months after purchase. This LCD problem is a defect that is fairly common in iPads, yet Best buy Geek Squad refused to fix it. By about a month after purchase, the Battery was lasting less time and would take longer to charge. ONLY 15 Day return policy is not enough time to recognize these problems. There is a 3 month manufacturers warranty but Best Buy will essentially do nothing about that for you, and if you want to honor that warranty, you have to go to Apple yourself and pay the price that comes with that. Also less importantly but still worth noting, it was a pain to get through Best Buy customer service throughout this whole process from purchase to return.

My son has severe autism, meaning minimal speech, lots of frustration and sometimes even aggressive behavior. I built touchscreens for my computer in the early aughts so he could express himself. And I bought the first iPad commercially available. I have tried other notepad devices but he’s always preferred Apple, and I agree. They have always been more intuitively designed. But costs of purchasing and maintaining are awful. Not as awful and frustrating as the experience of being unable to communicate…but still. My son has been rough with his devices, so I have spare parts and backups. iPads have not been able to take the punch of an enraged person with a cognitive disability. The only case tough enough interferes with efforts to communicate, and that is the opposite of what we want to do. I have been told for years not to bother—too expensive and difficult to maintain. But I think it’s much more difficult not to have communication. The iPads are the voice of my son and so I have to continue to try and find the money to support his efforts. It’s been a happy surprise to be able to report this particular model is still working, few repairs and always reliable. I had zero expectations for this and it wasn’t advertised as a more sturdy model, so I bought used and the iPads are shredded at just past 6 months. I don’t know if it’s the design or the maturity of this young man…but somehow he has been using the same one for 2 years!!! Thanks to the Apple Gods and I hope my luck continues. I’d love to invest in more than just the ipad/case if future models this resilient would be something to expect. (Please)

Got this for my nephew. A good entry level iPad for a kid who can play a few games and browse internet.

This iPad for the price is a great buy, it does everything I need it to and fast would recommend

Just like new to be honest. I buy one every 3-4 years due to me smashing the screen somehow.

Bought this for my wife's birthday after her other iPad finally died. Fast shipping, and the item was in excellent condition. Is working great! I will definitely be purchasing from Best buy again soon. Thank you

Screen was scratched so i returned would buy again

Looks and works like new. Couldn’t be happier. Best option for replacing a water damaged, 3rd generation IPad Air.

They love it no problems at all,the price is great also

iPad works good. Has all the features I was looking for. Great price

Nice ipad, had a good amount of memory, the price was decent. I like it

Purchased this ipad for my husband It is refurbished and works perfectly

Apple tablet was needed for a square register for business

Great iPad for my kids and great price. Very good deal

Works great no problems needed for entertainment purposes. It meets my needs

High-quality item good price, but does not come with a charger

I got a ipad air around 4 maybe 5 years ago and it was only recently that it started to have problems like it offloading apps without asking or it might freeze up every now and then but other than that its perfect

Excellent condition like brand new. Love Best Buy refurbished stuff.

So far, so good. Although I’m still trying to figure out how to sync the Chromecast :-/ Can’t vouch for durability or battery life because I’ve had it for less than a week. But will update if necessary.

Overpriced. Terrible warranty. You would be better off buying from a pawn shop or going to eBay and making a bid on a similar product. Should have went there first. Had to have one for my child’s school though. Definitely not worth what they charged me. Don’t waste your time or money on a refurbished product from them with only a 90 day warranty. Am taking it back.