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Customer Ratings & Reviews

Your price for this item is $449.99
The comparable value price is $749.99

Customer reviews

Rating 4.2 out of 5 stars with 71 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the overall performance and condition of the Geek Squad Certified Refurbished 10.9-Inch iPad Air, noting that it works well and is in great shape. However, some customers experienced issues with the storage capacity, receiving a smaller storage size than ordered. Concerns were also raised regarding battery life and minor screen imperfections. The product's functionality is generally praised, but potential buyers should be aware of these inconsistencies.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 71 reviews
  • Rated 5 out of 5 stars

    Apple Watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best I’ve ever had, I will recommend Best Buy

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst experience buying a tech item. I received this iPad 5 days later than what Best Buy originally told me it would arrive. It finally arrived, I set it up and got my stuff on it, and then I checked the device info on settings and it turns out I received a 64GB model, when I had clearly ordered a 256GB model. I then walked into a Best Buy store to return it, since it says on the website you can return it at any of their physical locations, and they told me I couldn't because the serial number on the order OBVIOUSLY doesn't match the one from the device. I ended up having to return it via mail. Very bad customer service and treatment.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Deal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In great shape. Easy purchase and delivery. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tablet review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great just as described, nothing wrong with it. .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great condition

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was nicer than expected. Would buy refurbished again.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Ipad air

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great condition; nice ipad. well packaged and included an additional cord and charger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished iPad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition - works well - a nice upgrade for a reasonable price. Charging is fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Basically new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome gift. Works as brand new we’ve had it for a few weeks very happy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Spend a little more for new with apple yr warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for refurbished, battery wasn’t the best. Had a big sticker on back that BB put on for whatever reason, didn’t even bother to remove because I was going to return because of short battery life, spend a little more money and get new with a year warranty from apple, refurbished one didn’t have a warranty from apple.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    refurbished ipad air 5th gen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it looks nice for its price but it has some few scratches but not too noticeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good as New but at Less Cost

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refurbished iPad (10th generation) is a good as new with the Geek Squad standing squarely behind it for two years. Lower cost and great service - what a great deal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got the ipad in great condition

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 star!! Awesome product!! Like brand new overall, definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value buying geek squad refurbished

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves this tablet. Shes 11 and wanted to use her apple pencil she got for her birthday, so surprise we needed to get her a new ipad! Great value when getting geek squad refurbished compared to new and we already have a blanket insurance plan if anything goes wrong!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really nice looks like new and still have warranty to 9/2025 , it’s just have less than 30 cycle count.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ipad!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s in amazing quality! I love it a lot and the features are amazing on this ipad. I really recommend upgrading to this ipad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ipad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! First time using a ipad, im having a blast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent price for a 256gb ipad, should last me 3 more years from 2025

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price! Awesome quality and fast delivery!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade from a 2018 11 inch iPad Pro A12X, It is also awesome that the Apple Magic Keyboard works with this and we did not have to purchase a new one! Best Buy, as always, delivered quickly and the item was in excellent condition!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPad air

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect just like described works flawlessly… will buy again

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 1 out of 5 stars

    Sent us wrong refurbished product as a substitute

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sure it would have been great if they sent us the correct one, a 256GB 5th gen iPad Air. Instead they didn’t have it in stock and sent us a 32GB 1st generation iPad Air as a substitute. Ummm no, that is not a substitute. They were apologetic and gave a refund.

    No, I would not recommend this to a friend
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