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Customer Ratings & Reviews

Your price for this item is $449.99
The comparable value price is $749.99

Customer reviews

Rating 4.2 out of 5 stars with 70 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers enjoy the overall performance and condition of the Geek Squad Certified Refurbished 10.9-Inch iPad Air, noting that it works well and is in great shape. However, some customers experienced issues with the storage capacity, receiving a smaller storage size than ordered. Concerns were also raised regarding battery life and minor screen imperfections. The product's functionality is generally praised, but potential buyers should be aware of these inconsistencies.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-70 of 70 reviews
  • Rated 1 out of 5 stars

    Had to return the refurbished ipad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as the title says, we got it for it price point but when we looked over it had scratch or scuff marks on the screen that we could not remove. Returned it and ended up coughing up the cash the a new one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My New Ipad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to order. Arrived when promised. What’s not to like?

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Refurbished iPad Air 5 Blue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the item however it was dirty with some scratches and the charger they included was a lightning charger and not a usb-c charger so I was not able to charge the iPad with it. I ended up returning it to purchase one brand new as I wasn’t satisfied with the quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy has terrible service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product itself was good, but the service I received from Best Buy was terrible

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Shipping was delayed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two of them at seperate times. First one was two days latw and the other one was 4 days late.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Trade-in value function told me wrong information

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mostly good but faulty trade-in website soured the whole deal. When I put my model and make for the ipad i was trading in for, it told me I would get $70, but when I got to the store for pick up I discovered that the tradein website had malfunctioned and that they were only offering $30 instead. Had I known that I would have bought from Apple, who (when I took it over there instead) gave me $75 in a gift card for my old ipad. Ipad works as expected except for some reason this model does not automatically turn on the wi-fi even though it is already toggled on. Other than those two things good value so far.

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 3 out of 5 stars

    Double check upon arrival

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I picked up my item, I discovered it was 64GB and not the 256GB that I paid for. Luckily, I checked before leaving the store and an employee helped me resolve the issue.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    ipad air

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with it , works great and does what its suppose to do like new .

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 1 out of 5 stars

    Received the wrong item

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this refurbished iPad Air Gen 5 with 256GB of storage, waited almost two weeks, and was sent one that only had 64GB. I called and was told they'd be able to replace it in store, but once I got to the store they said they didn't have that model and my only option was to return it. They weren't able to exchange or re-order from a different store for me right there, or offer me any kind of discount. Really frustrating- I thought Best Buy would do better than making a mistake like this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Quality Ipad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality! I'm super happy with how it functions!

    I would recommend this to a friend
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