Customer Ratings & Reviews

Nice upgrade from a 2018 11 inch iPad Pro A12X, It is also awesome that the Apple Magic Keyboard works with this and we did not have to purchase a new one! Best Buy, as always, delivered quickly and the item was in excellent condition!

I’m sure it would have been great if they sent us the correct one, a 256GB 5th gen iPad Air. Instead they didn’t have it in stock and sent us a 32GB 1st generation iPad Air as a substitute. Ummm no, that is not a substitute. They were apologetic and gave a refund.

Perfect just like described works flawlessly… will buy again

Love it, everything works like new, no issues. Great buy

Easy to order. Arrived when promised. What’s not to like?

I received the item however it was dirty with some scratches and the charger they included was a lightning charger and not a usb-c charger so I was not able to charge the iPad with it. I ended up returning it to purchase one brand new as I wasn’t satisfied with the quality.

The product itself was good, but the service I received from Best Buy was terrible

Bought two of them at seperate times. First one was two days latw and the other one was 4 days late.

Mostly good but faulty trade-in website soured the whole deal. When I put my model and make for the ipad i was trading in for, it told me I would get $70, but when I got to the store for pick up I discovered that the tradein website had malfunctioned and that they were only offering $30 instead. Had I known that I would have bought from Apple, who (when I took it over there instead) gave me $75 in a gift card for my old ipad. Ipad works as expected except for some reason this model does not automatically turn on the wi-fi even though it is already toggled on. Other than those two things good value so far.

When I picked up my item, I discovered it was 64GB and not the 256GB that I paid for. Luckily, I checked before leaving the store and an employee helped me resolve the issue.

Very happy with it , works great and does what its suppose to do like new .

Ordered this refurbished iPad Air Gen 5 with 256GB of storage, waited almost two weeks, and was sent one that only had 64GB. I called and was told they'd be able to replace it in store, but once I got to the store they said they didn't have that model and my only option was to return it. They weren't able to exchange or re-order from a different store for me right there, or offer me any kind of discount. Really frustrating- I thought Best Buy would do better than making a mistake like this.

Great quality! I'm super happy with how it functions!