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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $1,199.99

Customer reviews

Rating 4.1 out of 5 stars with 80 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Durability

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers love the Geek Squad Certified Refurbished 12.9-Inch iPad Pro (5th Generation) with Wi-Fi - 256GB, especially the great condition it arrives in and the price. Some customers have noted issues with the battery life, screen quality, and non-original chargers. However, others appreciate the upgraded storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 80 reviews
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent Unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, nice iPad. Excellent condition. The iPad has already been used in the field on a video production project. The only downside is that the battery life seems to drain slightly faster than it should, but overall, an excellent unit.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Worth the buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition! I upgraded my ipad gen 7 to this and love it! I have no issues!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Super good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked what I got, condition is great and it almost seems like new

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Like new refurbished 12.9 iPadpro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect condition. Looks brand new and works great. Very satisfied with the purchase. Will look into more refurbished products in the future

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Best portable device.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't even tell it's refurbished/not brand new. It was in great condition and I got it for a steal. This is functionally a great ipad for studying, work, and leisure. I love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ipad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality for it being refurbished. Only one noticeable dent by the power off button.

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 2 out of 5 stars

    Fair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not what I was expecting. Device had scratches on screen that were not expected based on condition description on website. Return process was simple enough. Exchange was a nightmare to try to even get offered that option. I ended up returning this item because it was not what I expected for the price and description.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Awesome tablet but hard to find at this price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing price for the tablet if you can find it... Screen is beautiful and 256Gb is just right.

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 3 out of 5 stars

    I expected something better

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the refurbished one, it does not come in the original box and the screen is scratched, I expected something better

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Works perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues at all, almost seems new. Would buy again if a M2 refurbished verison releases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great iPad Pro, and also a nice deal. The device came with a generic Best Buy box and Apple oem chargers

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Total Disappointment!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely will NEVER again buy another refirbished product from Best Buy, and might even think twice about ever buying anything from them again! It was a total disappointment paying big bucks to upgrade from my 2016 9.7” iPad Pro to this 2021 12.9” iPad Pro only to receive an iPad as small as the one I already have! Instant return! Buyer Beware if you dare to buy refirbished rubbish!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good tablet, at the best price, it is like a new one, I recommend these products, I hope they always maintain the quality of the rework.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best iPad ever super lightening fast loving this iPad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have been wanting an ipad for a long time but the cost was and still is very prohibited. until now, and after my stroke i need it a tablet where my eyes couldn't strain more than necessary and this tablet helps with that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPad

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend a first person to purchase this kind of iPad. The display is really good. The volume is really good. The science is really good and I really like it.I’m

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    iPad Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is amazing, even though it didn’t come in its original box. Yet flawless

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MacBook Pro refurbished

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks great and works extremely well, It is a great value considering the memory and size. I would order this again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Discounts on Apple products?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little skeptic about ordering a refurbished iPad, but after seeing the discounted price and how it showed up, it was a no-brainer decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Barbara

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love ipad pro it is great everything just connects with my ipad

    I would recommend this to a friend
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