Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $539.99
The comparable value price is $1,099.99

Customer reviews

Rating 4.2 out of 5 stars with 122 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Durability

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers value the Geek Squad Certified Refurbished 12.9-Inch iPad Pro for its performance, battery life, and processing speed. The condition and the price of the product are also appreciated by customers. However, some customers have expressed concerns about the screen quality, reporting scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 122 reviews
  • Rated 5 out of 5 stars

    Excellent condition

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition as it is described. Highly recommended.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ipad 12.9 inch

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible battery life, could be better but its refurbished

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Refurbished Product

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Arrived sealed in original pacakaging.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Best Value for money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for money not the best condition but as mentioned it’s very useable

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Not recommended

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it to BestBuy. It was not refurbished, it actually pre-owed product with the long crossed interior scratched line. Super disappointed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ipad pro 12.9

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Acceptable product But battery health wasn't there best.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished iPad Pro battery not retained charge

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery did not retain charge out of the box returning to Best Buy store was very challenging since serial number from online did not match items serial number luckily a Best Buy customer service representative made the extra effort to call Best Buy and get an authorization otherwise I would have been stuck with a refurbished defective Best Buy product with no return capability

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy, definitely not in good condition

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely not in good condition, it had multiple deep scratches, and the side of the iPad has been beat or something because it has small dents, idk how they thought this could go as a Geek Squad certified, definitely in bad or worse condition, don’t even risk it, I’m definitely going to return it and get my money back

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Late delivery

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t received my package so I can’t review the product

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy refurbished

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sent generation 4 instead of generation 5. Specs was completely wrong. Returning was also a huge time sync between customer support point to store and store being clueless

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    A decent machine

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A decent enough tablet. Works as intended. Though it does seem to go through the battery fairly quickly

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Item was a very poor condition

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You still in an item no charger poor condition for that kind of price to me. That’s a scam.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    12.9

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome device to bring anywhere. Very useful and interesting .

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Better than expected!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPad was in excellent condition - no scratches at all. The screen is flawless. I didn’t expect it to be this good lol! Maybe I got lucky. 2 years old for $699 - a good value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy most of my Apple products from Best Buy since I trust it and ive been buying all my electronics from here since i was a kid.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    AMAZING BUY!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What i liked about this ipad is it's fast processing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied Customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect! Just want I needed. I will higly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished saves $$

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As new. No way to tell that this was refurbished and saved more than $200 off of the Apple refurbished item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it at a pretty good price, shipping doesn't seem to be consistent at all but waiting an extra week ir so isn't reall a deal breaker

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 2 out of 5 stars

    Not good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with other brand charger. The screen has too many scratches and there are some dents on the side.

    No, I would not recommend this to a friend