Customers commend the Geek Squad Certified Refurbished AirPods Max (Lightning) for its exceptional sound quality, comfortable fit, and remarkable battery life. Many appreciate the excellent condition of the refurbished headphones and the sleek design. However, some customers find the headphones to be a bit heavy, and a few have experienced connection issues.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,194 reviews
Rated 5 out of 5 stars
No compliants other then price
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great set of headphones i use daily. Works seemlessly with iphone.
I would recommend this to a friend
Rated 5 out of 5 stars
Love these!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the headphones. I took them to Egypt with me and they performed great.
I would recommend this to a friend
Rated 4 out of 5 stars
Great hesdphones
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great headphones but calls started sounding weird after a while
I would recommend this to a friend
Rated 5 out of 5 stars
Apple
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have was looking for perfect gift for my son I love it
I would recommend this to a friend
Rated 5 out of 5 stars
Best airpods!
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My favorite item! I wear these with every outfit and use them daily!
I would recommend this to a friend
Pros mentioned:
Price
Rated 2 out of 5 stars
Good but would buy new instead
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great price but they came defective and I had to take them to Apple Service
This reviewer received promo considerations or sweepstakes entry for writing a review.
After using the refurbished AirPods Max for 40 days, my Apple devices (iPhone and iPad) suddenly cannot find and connect to the headphone.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
my worst purchase
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
disappointment!! I bought this product and I received some used headphones with that shipment I felt that they had disrespected me since they were extremely dirty, they were disgusting just by looking at them, it was not worth it for such a high price
This review is from Apple - Geek Squad Certified Refurbished AirPods Max (Lightning) - Pink
No, I would not recommend this to a friend
Rated 3 out of 5 stars
AirPods Max
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Arrive late and with an iCloud account but everything else was okay
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Never ordering from best buy again
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Never got the product. Someone has already gotten to the headset before delivering it to me , Still going back and forth to get my refund, giving me the hardest time and lastly give me a respond of , take care of it on my own with the local law enforcement. lol
This reviewer received promo considerations or sweepstakes entry for writing a review.
I decided to go with the refurbished AirPods Max in Sky Blue from Best Buy, and I’m honestly blown away by how good they are. The headphones look and feel brand new—if I didn’t know they were refurbished, I never would’ve guessed. Best Buy did a fantastic job with the packaging and presentation too.
Sound quality is absolutely top-notch. The clarity, the bass, the way everything feels so balanced—it’s easily the best listening experience I’ve had. The noise cancellation is incredible; it really blocks out the world and makes music, movies, and even calls feel immersive. Transparency mode is just as impressive, letting me stay aware when I need to.
Comfort is another big win. They’re a little heavier than other headphones, but the memory foam ear cups and headband design make them super comfortable for long sessions. Battery life is excellent as well, and charging with Lightning is quick and easy.
Getting these refurbished saved me a good chunk of money, and I still got an amazing product that feels brand new. Couldn’t be happier with the purchase!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Key Features:
- Active Noise Canceling: Blocks out background noise, making them ideal for commutes or focus-intensive work
- Transparency Mode: Amplifies external sounds, keeping you aware of your surroundings
- Long Battery Life: Up to 18-21 hours of playback with noise canceling enabled
- Sleek Design: Stainless steel headband and aluminum ear cups for durability
However, some drawbacks include the lack of water resistance, no 3.5mm headphone jack, and limited compatibility with non-Apple devices ¹.
Pros and Cons:
Pros:
- Excellent sound quality
- Comfortable design
- Seamless integration with Apple devices
Cons:
- No water resistance
- Limited compatibility with non-Apple devices
- Smart case could be improved
I would recommend this to a friend
Rated 1 out of 5 stars
terrible
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Posted . Owned for 10 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
they stopped working after a few months they only turn on when on the charger and still don’t connect to bluetooth
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Bad purchase. Not refurbished
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This was not a good purchase. The previous owner's iCloud was still on it. It had scratches, dirt and everything on the covers. The Airpods had some scratches on it too. I don't think it was even a refurbished piece. The earcups were bad too.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Dirty, smelly
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The airpods came dirty and reaking of the last owners cologne / perfume. The charging cord was not neat, and taped together. Will be returning these asap. Bestbuy should be ashamed of themselves. Nothing was clearly done to refurbish these.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Watch out!!!!!!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Received my order just to open the box that wasnt taped or had plastic around it or anything and my item was not in the box its a cheap replica of the headphones and i am very very disappointed in this issue
This review is from Apple - Geek Squad Certified Refurbished AirPods Max (Lightning) - Pink
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Scratches on the airpods
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The box wasn’t clean and had marks all over it.
The airpod cover is dirty and airpods have scratches on them
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Refurbished and horrible
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
People complain that they can no hear me. I would never buy refurbished products again!
No, I would not recommend this to a friend
Rated 1 out of 5 stars
It is left ear got noise by itself
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is left ear got noise by itself using Less one year, for this price is not supposed to be.
Apple need more seriously on their made.
Sorry about that .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Ultimate Review: Apple AirPods Max
When it comes to over-ear headphones, Apple took its time but ultimately delivered an iconic product with the AirPods Max. With the sheer level of craftsmanship, cutting-edge tech, and immersive audio experience, these headphones have easily earned their place among the very best in the market. Here’s why the AirPods Max are worth every bit of the hype.
Design & Build Quality:
The AirPods Max are a masterclass in design. Apple has crafted a truly luxurious product that feels as premium as it looks. The combination of stainless steel frames with anodized aluminum ear cups and a unique mesh canopy for the headband exudes sophistication and durability. They’re surprisingly comfortable, even for prolonged listening sessions, thanks to the memory foam ear cushions that conform perfectly to your ears. The balance between weight and comfort is nothing short of impressive.
Sound Quality:
Now, let’s talk sound. The AirPods Max deliver a level of audio clarity and richness that is virtually unmatched in the wireless headphone category. The custom-built drivers provide deep, resonant bass, warm mids, and sparkling highs, capturing every nuance of your favorite tracks. Each note feels balanced and authentic, without being over-processed. Apple has truly brought its “high-fidelity audio” tagline to life, making you feel like you’re right there with the artist in the studio.
Noise Cancellation & Transparency Mode:
Active Noise Cancellation (ANC) on the AirPods Max is stunningly effective. Apple has perfected its algorithms to filter out a wide range of ambient sounds, whether you’re on a noisy flight, in a bustling café, or at home. What sets the AirPods Max apart, however, is the Transparency mode, which effortlessly blends in outside sounds to keep you aware of your surroundings without feeling unnatural or artificial. Switching between ANC and Transparency is smooth and instant.
Spatial Audio:
Apple’s Spatial Audio technology with dynamic head tracking is a game-changer, especially for movie lovers. Imagine sitting in a mini home theater where every sound shifts perfectly in sync with your movements, creating an immersive 3D experience. This feature, when used with Dolby Atmos content on Apple Music, makes you feel like you’re at a live concert. It’s not just a gimmick; it’s an experience you have to try to believe.
Battery Life & Charging:
With up to 20 hours of battery life on a single charge, even with ANC and Spatial Audio enabled, the AirPods Max can keep up with extended listening sessions. The smart case, which some found controversial, does provide a low-power mode to help preserve battery life, but they still do well with power management even outside of the case.
Intuitive Controls & Seamless Connectivity:
One of the standout features is the Digital Crown, adapted from the Apple Watch, which gives precise volume control, easy track navigation, and access to Siri. Apple’s H1 chips in each ear cup make connectivity with Apple devices flawless and instantaneous, and switching between devices is effortless.
The Verdict:
The AirPods Max aren’t cheap, but they’re undoubtedly worth it for those who value premium quality, outstanding audio, and seamless integration with Apple’s ecosystem. From the high-end materials to the exceptional sound and smart features, Apple has redefined what wireless headphones can be.
If you’re an Apple user looking for the ultimate blend of luxury, functionality, and audio quality, the AirPods Max are the only headphones you’ll ever need.