Customer Ratings & Reviews

They work perfect. I had the opportunity to test them out and compare them to my friends brand new pair and they are exactly the same.i definitely would recommend to buyers who want to spend less on a great product

Amazing refurbished find!! I use them every day, the charge holds, they are the best purchase I’ve made in a long time

They are flippin’ fantastic! They work great i love them.

They are amazing! I love them and I honestly didn’t know if they would come bad or good but them came in good condition

Works great! Love this product and doesn’t give any issues

The sound on these is amazing, I had the Beats Pro (giving away) and these knock them out the box.

I received the FEDEX package and upon opening it, it was a torn Airpods box with the actual Airpods missing. Here's what I've done to try to get my refund: - Went to BB store, they told me to call 1800-Best-Buy - I called, they told me I had to return the empty Airpods box in store - I went to BB store again, they told me to call 1888-Best-Buy and obatin a return shipping label for the empty Airpods box - I called, they gave me a label, said I should expect a refund soon. BB warehouse received the shipment on Feb. 14th - A week later on Feb. 19th, I called to ask where my refund was. BB rep told me she's updated my case to "processing" for back office - I called again on Feb. 29th, asking where my refund was. BB rep told me the previous rep didn't send the information properly to back office. She assured me she's sent it properly this time and that I need to "be patient" to wait for the refund. She claimed the refund was basically guaranteed since I had the tracking number and she personally documented everything - I get an email on March 1st: "Thank you for choosing Best Buy. We're sorry to know you have not receive the refund for your returned item. Let me check with our return center. Our return center will not be accepting this return and shipped the empty box and wires back to your given address under return tracking number" Not exactly sure why BestBuy thinks it's ok to waste an entire workday's worth of hours to (attempt to) resolve this. Obviously to no avail. A bunch of incompetent employees at it's finest. This is probably a borderline lawsuit in the waiting, given how much false information I've received.

Ordered AirPod Pro 2 and I received the AirPods Pro(first generation). HIGHLY upset and baffled that something like this passed QC. I truly believe that things like this does NOT happen by mistake. How would you feel if you purchased a 2023 Escalade and they delivered you a 2017 Escalade? That's the feeling I had. I was heated. Different specs. Same truck. But it's not what I paid for. Beyond careless! Funny thing is; when I picked up my AirPods from the store I saw my old friend in there and ENCOURAGED him to start buying refurbished products. I feel stupid for telling him that now. (And this was my 1st time purchasing refurbished products from Best Buy) #LessonLearned #NeverAgain

Very satisfied with this purchase , price is right product excellent :)

Geek squad does it again! Like new works perfectly.

The airpod pro (2nd gen) has been totally amazing since I bought it Top notch sound

RISK: MAY NOT COME WITH EAR TIPS This item should be sold as "Open Box", not "Refurbished". I know I am not the only one who received the item without the ear tips included. I ordered in the hopes that other reports I had seen were flukes, until I got mine the same way (only XS size, which are useless to me). The first solution offered was to return and order again. But more likely than not, I would just get the same thing again, so I'm not going to waste my time. I ordered new tips from Apple, but at that point, there was hardly any discount compared to buying new ones at the sale price. I guess it depends on your situation. If new ones are at full price, it's worth the major discount for these OPEN BOX airpods. If new ones are on sale, just order those - these "geek squad refurbished" aren't worth the hassle. The only saving grace is that I was offered a small additional discount from the customer service rep as compensation. It was not enough to offset the ear tips I had to order, but it made the situation better, hence 2 starts instead of 1. Kicking myself for not getting the new ones on sale... by the time my open box airpods arrived, the sale was over.

They work perfectly like they should, pretty comfortable

Very nice product price is also good ..air pod pro

It came super fast good quality and they are super clean

Awesome upgrade! I like these a lot more than the regular AirPods.

Value for the the price and I highly recommend it for a friend or a family member. It came as expected and works pretty good. Saves me some $ to shop around

Love the sound it’s the best I will always recommend

Incredible service along with the best payment options were consumer friendly I would recommend

This product came in great condition with a charging cable and extra eartip sizes!