Customer Ratings & Reviews

Any products from Best Buy are GREAT! Love THESE!!

works perfectly just like if they were brand new!!

I love them so much no scratches and its not dirty

The besy of the best airpods in the word i love it

I got this as refurbished so I wasn’t expecting to much from it. It was clean and came with accessories, cable and ear buds sizing. I have no problem connecting it to my phone. No issues so far.

I purchased the Apple - Geek Squad Certified Refurbished AirPods Pro (2nd generation) with MagSafe Case (USB‑C) - White on May 18, 2024, and the experience has been nothing short of a nightmare. I ordered this from India and shipped it to my brother’s place in the US, and when I finally received it, I was appalled by what I found. Firstly, the package was incomplete – it only contained the AirPods case with the headphones and a charging cable, but no box or ear tips. This was highly unprofessional and not what I expected from a "certified refurbished" product. But the worst part? The left earphone is FAKE! It doesn’t get detected by my devices, and upon visiting an Apple store, they confirmed that the left earphone is indeed not genuine. I am now stuck with a single working right earphone and a fake left earphone. The return window has closed, leaving me with no option to resolve this issue. I trusted Best Buy and the Geek Squad certification for quality and authenticity, but this experience has shattered that trust completely. I am extremely disappointed and frustrated with this purchase. Buyers beware – check your products thoroughly upon receipt, and avoid refurbished items if you expect genuine and complete products.

So far it’s working great ! Once I picked up my AirPod pro they handled me with great costumer service. They are refurbished but honestly it works like brand new

Airpod condition is good but didn't come with the original box

Arrived with minor scratches on case. Also, could not insert usb-c into charger port until I removed small chunk of paper that was lodged inside. Other than that, they work like new

It was refurbished and the airpod’s quality worked really well and no issues whatsoever! the airpods had 0 scratches and the case aswell. Best way to save money since it has no sign of being used.

Works like a charm. The air pods out there and best quality.

Absolutely perfect. These have all the features I want and need. They sync perfectly with my Apple products and the sound cutstomization is top tier.

Great deal, great airpods! I would definetely recommend these.

The airpods are good but the airpods box they arrived in was not in nice condition. It wasn't sealed and there were dirty marks and finger prints all over the box. Not nice for a personal item or a gift.

Excelent! I never have been so happy with a EarPod. My husband wants one for him too. I put a case and it is the most lovely thing ever.

I loved this product so much. Ever since i got them it was so life changing!! ❤️

I loved it, they are in perfect status, good shipping and on time

Best Airpod. I was not a fan until I got one. With the noice cancelling option. I so love it.

Feel like I got ripped off. These are supposed to be AirPods Pro 2 with USB C mag safe charging case. Was a gift for my grandson who just opened them. The case is a lightening case, not USB C, so the provided USB C charging cord doesn’t fit the case. There are no instructions, annoying but I guess it’s too much trouble to include those.i thought I was ordering the 2023 USB C model, instead they sent the 2022 Lightening model. And of course it’s past the return period. I’m very disappointed and will not be buying anything refurbished by geek squad ever again.

Horible. First I open the shipping box. The boss of the AirPods didn’t look terrible but when I opened it, really Best Buy? It came with the bare minimum, in a warranty card no nothing on top just the AirPods ear tips and cable plus the medium sized ear tips were missing. It’s insane how this gets past geek squad refurbishing. And the AirPods were in pretty much brand new condition but the right AirPod was working a weird noise like squeaking, but extremely loud in your ear every time you switched from transparency to noise, cancellation or any mode. I will be returning this.