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Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.3 out of 5 stars with 1043 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers value the Geek Squad Certified Refurbished AirPods Pro for their exceptional sound quality, comfortable fit, and long battery life. They appreciate the convenience of the Magsafe charging case and the great price point. However, some customers have expressed concerns about missing ear tips, damaged or dirty packaging, occasional connectivity issues, and receiving the wrong product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,043 reviews
  • Pros mentioned:
    Battery life, Sound quality, Usb-c

    Rated 5 out of 5 stars

    Review Airpod Pro Gen 2

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Investing in the Apple AirPods Pro 2nd Gen with the USB-C charger is a wise decision for anyone who wants to experience high-quality sound and comfort. You won't regret your purchase, and you'll be able to enjoy your music like never before.I recently purchased the Apple AirPods Pro 2nd Gen with the USB-C charger and I couldn't be happier with my purchase. The sound quality is superb and the noise-cancellation feature is simply phenomenal. The earbuds fit comfortably and securely in my ears, even during intense workouts. The charging process is quick and seamless with the USB-C charger, and I appreciate the convenience of being able to charge my AirPods and my iPhone with the same cable. The battery life is impressive, lasting for several hours of continuous use before needing to be recharged. Overall, I highly recommend the Apple AirPods Pro 2nd Gen with the USB-C charger to anyone in the market for high-quality wireless earbuds. They are definitely worth the investment for their exceptional sound quality, noise-cancellation feature, and comfortable fit.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Condition, Sound quality

    Rated 5 out of 5 stars

    Love my AirPods Pro

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a pair of refurbished Apple AirPods Pro, and I must say, I’m thoroughly impressed. Here’s my experience: Design & Comfort The design of the AirPods Pro is sleek and modern, fitting snugly in the ear without causing discomfort, even during extended use. The customizable silicone ear tips are a game-changer, providing a secure fit and excellent passive noise isolation. Sound Quality The sound quality is outstanding, with rich bass, clear mids, and crisp highs. The Active Noise Cancellation feature works remarkably well, allowing me to immerse myself in music or podcasts without outside distractions. Switching to Transparency mode is seamless, making it easy to stay aware of my surroundings when needed. Battery Life The battery life is impressive for wireless earbuds. I get several hours of use on a single charge, and the charging case provides multiple recharges, making it perfect for daily commutes or long trips. Refurbished Experience As a refurbished product, I was initially concerned about the condition, but these AirPods Pro looked and performed like new. They came in pristine condition, with all original accessories included. Apple’s refurbishment process clearly meets high standards. Final Thoughts Overall, the refurbished Apple AirPods Pro offer fantastic value for anyone looking for premium wireless earbuds. The combination of comfort, sound quality, and noise cancellation is hard to beat, especially at a reduced price. I highly recommend them to anyone considering a purchase—refurbished or not!

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Usb-c

    Rated 4 out of 5 stars

    Overall good as new. great value.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The items were like new and work perfect. activated about 2 month prior so outside of the applecare adding window. there was a problem in which the case would ring when i touch it in the mornings or afternoon like it would if you activated find my airpods. when i got it they still had the previous owners information... even though I was able to add to my icloud. eventually i had to do a hard reset and that worked no more ringing. 9 months left on warranty... great. reset airpods 1. Put your AirPods in their charging case, and close the lid. 2. Wait 30 seconds. 3. Open the lid of your charging case, and put your AirPods in your ears. Go to Settings > Bluetooth. Or go to Settings > [your AirPods]. If your AirPods appear there as connected, tap the More Info button next to your AirPods, tap Forget This Device, then tap again to confirm. If your AirPods don't appear there, continue to the next step. 4. Put your AirPods in their charging case, and keep the lid open. 5. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white. 6. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphones on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the AirPods Pro 2 for a few weeks now, and they are absolutely phenomenal! The sound quality is top-notch, with rich bass, clear mids, and crisp highs that make listening to music an immersive experience. The noise cancellation feature is even better than the previous model, effectively blocking out background noise whether I'm on a busy street or in a noisy café. The new design is sleek and comfortable, with a perfect fit that stays secure in my ears even during workouts. The transparency mode is incredibly useful for when I need to stay aware of my surroundings without having to take the earbuds out. Battery life is impressive too, lasting me through long days without needing a recharge. Overall, the AirPods Pro 2 have exceeded my expectations in every way. They are a must-have for anyone looking for premium wireless earbuds with outstanding performance and convenience. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love this 2nd Gen PRO2 AirPod

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I got me this new second Gen Pro 2 airpod. This is a lot better than the previous second Gen Air pod. This airpod allows me to Increase and decrease the volume, the other second Gen Did not allow me To Do this. also the sound system in this airpod is the best sound system I heard Out of any airpod. It sounds like I am in a life concert. The battery life is also a lot longer then the previous model in also it beeps When you start to charge it. Great Job Apple

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Ear tips, Packaging

    Rated 4 out of 5 stars

    Not bad for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent option if you’re looking to save money, the airpods were nice and clean and they did not have any scratches, marks, or imperfections. Reason for 4 stars is because of packaging, they placed 2 pieces of the small airbags in the box and they had both popped upon opening package. and i only got 3 of the 4 sized ear tips, 1 of the pairs was missing. Other than that I can’t complain, amazing sound quality and different sound options to fit your style.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Ear tips

    Rated 4 out of 5 stars

    **Ear tips needed*Great refurbished airpod pro 2s!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been buying refurbished products from best buy lately and so far have not been let me down. No exception here either. Lowest price for a pair of really high quality authetic airpods. How do i know theyre authentic? If you must ask i purchased airpods 2x on ebay and they were fake both times. The ANC is outstanding too. I have the bose ultra QC2 and the ANC of the air pods is almost as good. 100% recommend these refurb pro 2s by the geeksquad, but beware! I recevied them with no medium eartips!!! Only the extra eartips were included (L,S,XS). I hat to run iver to the apple store abs buy some medium ear tips for $9.99. I would give these 5/5 if not for that. If you have apple product i 100% recommend airpods pro 2. If you like to save your money. Go with the refurbished option.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Fantastic Upgrade from the Original AirPods Pro!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded to the Apple AirPods Pro 2, and they have exceeded my expectations in every way. Here are some details about my experience: Sound Quality: The sound quality is outstanding. The enhanced drivers deliver deeper bass and clearer highs, making my music and podcasts sound better than ever. Noise Cancellation: The active noise cancellation has been significantly improved. It effectively blocks out ambient noise, allowing me to focus or relax without distractions. Comfort: The fit is even more comfortable with the new design. They stay securely in my ears during workouts, and I can wear them for hours without any discomfort. Battery Life: The battery life has also seen a boost. I can use them for longer periods without needing to recharge, which is very convenient for long trips. Connectivity: Pairing with my iPhone was seamless, and the connection remains stable. The new chip provides faster switching between devices, which is a big plus. Additional Features: The new touch controls are intuitive and responsive. The improved spatial audio creates an immersive listening experience, making movies and music feel more dynamic. Overall, the Apple AirPods Pro 2 are a fantastic upgrade. They deliver superior sound quality, comfort, and advanced features that make them worth the investment. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Apple AirPods Pro 2 for a months now, and they are quite good. The noise cancellation is effective, and the sound quality is clear and balanced. The fit is comfortable for long periods of use. The battery life is decent, and the integration with other Apple devices is seamless. Overall, they are a solid choice for wireless earbuds, offering good performance and convenience.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Condition, Sound quality

    Rated 5 out of 5 stars

    Quality sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sounds of the airpod 3, easy access espicially if the phone is iphone,on the screen pop up the battery life when you used your airpod, Then is refurbished but the product is good condition,I love it and I didn’t regret I bought this item for good price.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    Solid purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid, especially for being refurbished. Cosmetically clean, and free of scratches and the functionality is superior. Buy refurbished, don’t pay full price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Sound & All-Day Comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using these earbuds for a while now and I’m really impressed. The sound quality is clear and well-balanced, with solid bass without being overpowering. They connect quickly and stay connected without random dropouts, which has been a big plus. They’re also very comfortable to wear, even for longer periods, and the battery life easily gets me through the day. The charging case is compact and convenient to carry around. Call quality has been great too — people can hear me clearly even in slightly noisy environments. Overall, these earbuds exceeded my expectations and are definitely worth it. I would highly recommend them to anyone looking for reliable, high-quality wireless earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best for Apple products

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty much brand new. Came with everything minus there was tape damage to the box. I am loving the longer battery life and some of the new features, the conversation awareness gets kind of annoying but you can disable it. I received 4 sizes of ear-tips with the refurbished so I'm happy about that. Sound is crisper and clearer compared to the first generation, but I'm not sure if noise cancellation improvement had anything to do with that. The noise cancellation did significantly improve in my opinion. I compared the volume levels needed in a gym setting and I have not needed the volume to go past 50%. Been using it for a little over 6 months and hasn't given me any problems yet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I bought these 2 years ago

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    and overall my experience has been pretty solid. The earbuds arrived clean, fully charged, and looked almost brand new, which honestly surprised me. Noise cancellation and transparency mode work just as well as I expected, and the sound quality is crisp with strong bass. Battery life has been consistent for daily use, though it feels slightly shorter than a brand-new pair. The biggest thing I liked was getting premium Apple features at a much lower price, but I did have some initial concern about long-term durability since they’re refurbished. Still, for the savings and performance, I’m happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wonderful Hearing Aid Function

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Apple AirPod pro 2 earbuds. I bought them for the hearing aid function because I have mild hearing loss, and have trouble hearing speech in certain situations, but normal hearing aids (even the new OTC options) are just too far out of my budget for no more hearing assistance than I feel that I need. These were MUCH more reasonable priced vs. actual hearing aids and, since they came with a good return policy from Best Buy, I felt safe in giving them a try. It turns out that I LOVE them!! They work so well to provide me with hearing assistance and they are also just the best ear buds I have ever owned. I’ll admit, there is one person in particular who I wanted to be able to hear better. A little girl who I often care for who speaks so softly that I absolutely cannot make out what she is saying. The first time I wore these AirPods around her I understood every word she said!!! It was like a miracle!!! I was so happy to be able to properly communicate with her!!! That alone was worth the entire purchase price of the AirPods.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    They go everywhere with me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these things. I first tried the AirPod gen 2 but they just didn’t find my ears, so I returned them and got these instead. I was kinda worried with the price tag but my lord, I use these things everyday. I love transparency mode. It’s so useful be able to switch from noise canceling to transparency. They’re especially great for people (like me) who can get overstimulated with noisy environments and for when I secretly have one in at work because the music is awful (hahahahaha). They fit great in my ears. I’m so happy I got the pros.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    A Must have

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple's AirPods deliver an impressive wireless audio experience with seamless integration into the Apple ecosystem. The convenience of automatic pairing and the quick-switch feature between devices is a standout. The sound quality is good, and the active noise cancellation on the Pro models enhances the listening experience. The compact charging case and long battery life contribute to their portability. However, the open-ear design might not suit everyone, and the price point is relatively high. Despite these considerations, AirPods remain a top choice for those looking for a blend of convenience, performance, and integration with Apple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Usb-c

    Rated 5 out of 5 stars

    Read before buying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello I know some people have different experiences but when I got my AirPods Pro two second generation the box was full of stickers of Numbers, but it was intact. It was open, but the AirPods and themselves were not damaged came with the ear tips came with the charger not opened did not come with instructions, but that’s is OK they were authentic they were not iCloud locked and there were no scratches or any physical marks on the AirPods thank you Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    4.5/5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to pair and charge. The sound quality is good; however could be better. The AirPods are a bit difficult to navigate when answering a phone call from the headphones themselves. The AirPod case is sturdy and very easy to MagSafe charge. Overall, the product is a 4.5/5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished AirPods That Still Feel Like New After

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these AirPods about a year and a half ago, and I’m still really happy with them. Even though they are refurbished, they work just like new—pairing is easy, the sound is clear, and the battery still holds up well for daily use. It’s impressive how reliable they’ve been over time. Buying refurbished was definitely worth it. I saved a good amount of money, and the AirPods feel high-quality and durable. After using them for over a year, I can confidently say that refurbished AirPods are a smart choice if you want excellent performance without paying full price.

    I would recommend this to a friend
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