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Customer reviews

Rating 4.5 out of 5 stars with 335 reviews

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    Rating 4.7 out of 5 stars

90%
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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 335 reviews
  • Rated 5 out of 5 stars

    You Can't Go Wrong With An Apple Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple rarely disappoints and always works as advertised and the Airport Extreme is no different. I bought 3 Geek Squad Refurbished units and the only criticism I can give is that unlike Apple's Refurbished units, the Geek Squad units were all scratched, some were smudged, and all were covered in gobs of adhesive from what I assume had been large stickers on the sides of the units. That's the bad. The Good is that those issues are all cosmetic. They actually work just fine. I'll forgo the usual boring review & reveal a trick/ hidden menu & features I found along my recommendations for who should buy this router & who should not. Bsdically, it's the ideal router to buy for your college student (I'll explain why) among other types of consumers & home networking situations. But first, the hidden menu. In the Apple Airport Utility screen, you can hold down the 'alt' key while you click "Edit" in the Utility window to get detailed information about each of the devices connected to the network. You will see a list of your wireless clients (connected devices) either by their customized names (if you've done so), product name, or their individual IP address. Each device has a triangle icon that is a drop-down menu which when clicked, gives information on IP address, MAC address, quality of connection, data rare (connection speed), RSSI, and the PHY Mode (802.11ac or n or b or g, etc.). It is very handy. Most users don't know this hidden menu exists or that the Airport Extreme can even give you this information. I also can attest to IPV6 working beautifully on my network. Your ISP & cable modem both must support & connect to IPV6 in order to justify enabling it on the Apple Extreme, but mine did (I used a common IPV6 test site that you can find online) and my Apple Extreme has been seamlessly connecting to IPV6 sites ever since. I live in a congested area of condo living where we not only have numerous overlapping networks but also a glut of Comcast Xfinity gateways hosting xfinitywifi hotspots for general use. The Apple Extreme operating on the 5GHz weather bands has been an advantage I won't soon give up. The Extreme is actually an AC1750 router (most people don't know that) and despite lacking QoS, beamforming antennae, MU-MIMO, mesh, and some other of the newer features routers now flaunt, it holds its own against higher ac routers double or triple that - even the new Velop. In tests for throughput in small to mid-sized homes the Apple Extreme only starts to lag behind where these routers like Google wifi, Linksys Velop, etc., are engaging mesh & MU-MIMO to cover large areas and hard-to-reach corners. If you don't live in a McMansion & want excellent 4K streaming speeds, the Apple Extreme is an excellent choice. If you are a gamer in a 5,000-15,000 sqft home with 20 wireless clients, then you should be buying the Nighthawk X10 or the Asus. Despite Apple seemingly turning their attention away from home networking, the Apple Airport Extreme is still an absolutely solid router - no fuss, no muss - for those people who aren't looking to flash DDWRT or customize their router in the same way phones & srreaming boxes are jailbroken and for anyone who wants to buy a solid router they know will work out of the box with few if any limitations and little to no intervention or networking knowledge needed. It's also the IDEAL router for your college student who needs solid performance, plug & play setup, excellent manufacturer support, and can work well in extremely congested high traffic areas like apartments, dorms, & campus living.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Apple AirPort Extreme Wireless Router 802.11ac

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used old AirPort Extreme for years and never had problems connecting 3 iPhones, 1 iPad, 1 Mac, 3 PCs, 1 Samsung TV, Apple TV 3, Wii, PS3 So, when I saw this deal $99 for New Generation AirPort Extreme I could not resist and bought it on-line and choose to deliver it to local Best Buy. Router was Refurbished by Best Buy Geek squad. The only thing I found is small, hardly noticeable nick on top. Probably router was damaged during shipping or maybe fall down. Either way, it works just like it should. And I noticed significant increase in speed. For example WD My Cloud Network server now works twice faster. Three persons can stream movies on different devises simultaneously with no problems. Setup was easy, just like everything Apple. Couple seconds and you in business. Yes, I could buy the same refurbished router on eBay, but prefer local store, since I can inspect and return it if necessary.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Wii fi goes along way

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tested my Wii fi extension and it kept me connected one and a half blocks away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best router

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is easy to setup, fast and good performance, I will buy another one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than previous model

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the previous extreme. So getting this was an easy choice. The old one just wasn't reliable anymore, so I decided to bite the bullet and get a new one. It was worth it. As always, the setup wax pretty easy. I just had to plug in all of the passwords and numbers of the local one. I wish there was a way of saving and importing the settings from an old extreme to an old one though. They made one large improvement in this one. The power cable is just a straight cable now. No gig power block in the line for my cat to knock off (again).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The verdict is still out

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe this is going to be a great product for our family. It was very easy to set up and all of our other Apple products were quickly recognized and connected. I enjoy the ease of sharing our printer with this device. It was a bit tricky with our last router. Since the router is in a different location than our previous one, I am not sure if we are getting the same signal strength or distance. I will need to place the router in the same location as our last router to test if the change in location is the cause of having a weaker signal in some areas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy to setup using my MacBook Pro

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty easy to setup using my MacBook Pro. I like the fact I can not broadcast my SID so everyone in the neighborhood can see. The range and speed is good. I have it located in the center of my house. I have my external WD drive hooked up to the USB and use Time Machine to backup my MacBook Pro wirelessly....The first backup wirelessly takes a while so be patient. I can see every device connected to my Airport Extreme which is good. Very intuitive, easy to setup and looks nice sitting on the shelf.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    awesome speed but range could be better

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this because i wanted ac speed and better range. i have it set up in our basement along with the cable modem and switch. on the first floor, i can connect on the 5ghz band and speed is tremendous. consistently 100+mbs (i have comcast blast). on the second floor i can connect on the 5ghz band but only get 1 bar. speed goes down to about 40mbs. i can also get full bars on the 2.4ghz band but the speed isn't as high as even one bar on the 5ghz range. i was hoping the beam forming would give me better connections on the third floor but maybe i'm just asking too much! admin of the router is super easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Performance with minor issues

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It will be an honest review. This is a Geek Squad Certified Refurbished item. Usually I should expect a refurbished item in this category to work without much issues. But apparently Geek Squard didn't fix the problem of this unit. The Wireless signal greenlight will gone to blinking after a couple days, which usually means the wireless is not working. But strangely, it is still working even with the light blink yellow. This is a defect and the squad couldn't fix it. Other than that, the unit is working as intended and performance is solid.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great and reliable router, easy setup, fast speed

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greater Router, Setup was fast and easy! This increased the internet speeds on my wireless devices by about 20 mb/s. I'm now getting about 57 mb/s on my iPhone and laptops! Only cons are the 3 ethernet ports. I could have used more. Also, have to put in the MAC address when reserving an IP for a device. Otherwise this has been great and very solid!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very reliable ac router

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, fast and reliable ac router. Only drawback is lack of an updated AirPort utility for Windows. You can customize some features via iPad or iPhone but not as much as with the OSX app or with routers that take custom firmware. But if you want a reliable router that doesn't need to be reset a lot and don't need those features buy this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Quality

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product received on-time without apple logo box and no user manual or CD or Instructions slip etc.., But as soon as when applied power, started fine and ideally there is no configuration to enter. Just created user name and password for first time use. It has been almost 3 months and there are no issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Aiport extreme, worth the higher price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Airport Extreme signal gets to all rooms and and streams the video cameras throughout the office. Does not work with OpenVPN, if VPN is an important aspect for your business. For the guest function to work, it needs to be the first device after the cablemodem. Ours was third, so no guest wireless. Really reliable connection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No more reboot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The apple airport extreme{latest model} performs flawlessly without the need to reboot constantly that I suffered through with previous routers. It handles 13 wireless devices to include iphones,ipad,security cameras,printers and macbooks effortlessly. No more buffering. Bestbuy was great as always including fast shipping

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fastest router ever

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use the Airport Extreme as a bridge to extend the signal of my Time Capsule. They work harmoniously together and I now have no dead spots in my house. Download speeds are fast and transferring files to/from the Time Capsule are incredibly fast. Great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item for someone living in a huge house

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge house and this really helps spread the wifi connect to the whole house. Easy to set up and have had no problems with in so far in the first month of using it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good router if you own a Mac

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for two reasons: to extend my existing Wi-Fi network and to add 802.11ac. Because my primary router is the 3rd generation Apple Airport Extreme, this 5th generation would play nicely when extending its Wi-Fi via Apple's Airport Utility. This generation has been redesigned to be a vertical-standing tower with more antennas and more output power. I did notice better signal strength on my existing devices that were on both 2.4 GHz and 5 GHz 802.11n networks. While the 802.11ac network met expectations for speed, I was surprised that with beam-forming (it's in the 802.11ac specification, and intended to direct the wireless signal for better connection), its range is not noticeably better than 5 GHz 802.11n (which does not use beam-forming, as I understand). If centrally located in a small single-family home, this would work well as a single router. It is easy to set up and administer, but that's if you use a Mac, which has the Airport Utility bundled in the OS. A scaled-down version of Airport Utility is available as an iOS app, but the desktop version is required to set up the first time. Since there's no web interface to administer an Airport Extreme, you have to install Airport Utility on a Windows PC, which I wouldn't recommend if you're PC-only. Linux users are also out of luck. However, once set up, the router works fine connecting to Linux, Windows, and Android devices (as it should!). I had reservations about buying a refurbished unit, but the one I received had no scratches or blemishes, and operates (to my unprofessional eye) like it were new. (FYI, for anyone also wants to extend their network with two Airport routers: in Airport Utility, the option to "extend an existing network" means to turn the second router into a wireless repeater, which can cut speeds by as much as 50%. Because I could run Cat 6 Ethernet cable between the two routers, I wanted to turn the second router into an access point, which is the "create a new network" option that requires you to enter all the SSID and password info to match that of the first router.)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Router

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this router to replace my old router with a weak signal, now the coverage is totally better than my old router, I had problems with my VPN connection, but still it is a great router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for all My Home WiFi Needs!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been a devoted apple product user and when my first generation apple Time Capsule started to go on me I started looking into a new option. I have been using this base station for some time now and love it. Since it was a refurbished model the Geek Squad failed to remove the last users settings on it so I had a bit of stumbling effort getting it removed and set up new for me. But once I got passed that it was super easy to set up and connect all of my devices. I even connected an ethernet hub to it to extend its reach out to some of my wired devices. The Wifi signal is very strong but I expected it to have more distance and since it is set up in the rear of my home, when I am near the front of or out in the front yard of my house the signal starts to weaken and fade out. It has yet to drop any of my connect wifi devices, nor have I had to restart it like I used to have to do regularly near the end of my old Time Capsules life. If I had the extra money I probably would have went with the next level up that has a built in hard drive for time machine backups. But I was able to connect a usb external hard drive and use that external hard drive to back up all my apple computers to it via time machine. Which in my opinion is kind of a better option anyway since one of the main reasons I had to get a new wireless base station was because the hard drive was failing in my old Time Capsule. And by using an external hard drive instead of an internal hard drive, it makes replacing it less expensive than replacing the entire wireless base station. This is a great device and essential to our family's digital life as well as to our business needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very stable and solid router

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best router I have ever own. I have yet to reboot this router from any performance issue since day one. No connection drop-out and excellent Airport Utility software for Mac and Windows.

    I would recommend this to a friend