Monster deals on the tech you wantDoorBOOsters coming Oct. 31.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $492.97
The comparable value price is $1,099.99

Customer reviews

Rating 2.1 out of 5 stars with 12 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 2.5 out of 5 stars

  • Camera

    Rating 3.3 out of 5 stars

  • Battery Life

    Rating 2.7 out of 5 stars

Pros mentioned filter

There aren't enough positive mentions yet.

Cons mentioned filter

25%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-12 of 12 reviews
  • Rated 3 out of 5 stars

    SIM card is not yet unlocked

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this iPhone 14 max pro as a gift to my niece in the Philippines. The phone is Ok but unfortunately the SIM on the phone is not unlocked yet when it’s sold to me. Best Buy contacted and was told bestbuy has no capability to unlock the SIM card and to call the carrier. Now I have to find out what carrier to call?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone screen glitches like crazy all of a sudden. Wouldn’t recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Locked and Unlockable

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As others mentioned, the phone is not unlocked. In my case, the phone appeared to be locked to Verizon and they were unable to unlock it because I was not the original account holder.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    received wrong product

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i received the wrong phone. not same same serial code as told in the description. very disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Selling locked phone as unlock is crazy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone a while ago and the phone is locked when the description said “unlocked”. How do I contact the seller is another world beyond me

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    NOT UNLOCKED DESPITE DESCRIPTION

    |
    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone was NOT unlocked when received. Geek squad certified, and not matching description. Geek squad couldn’t even unlock. Go to Amazon.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very bad

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good and bad use I feel so bad for this phone ver bad the phone

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love Best Buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iPhone 14 from Best Buy awesome phone great price and great service and condition

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 14 Pro Max

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was afraid it was locked but took it to the phone store and was able to get the eSIM activated and running!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its kinda expensive but no issue to me

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it and using it. I have no issue since i buy in 2025 feb.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Scam locked phones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read other reviews and helped me make a final decision. I do not recommend getting this product you have better options for less .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not unlocked

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not unlocked terrible scam. It says unlocked but it wasn’t at all.

    No, I would not recommend this to a friend
Sponsored