Customer Ratings & Reviews

Thought this device would be good. Started that it was a 2019 turns out it was a 2017 so I couldn’t even download the Keynote application for Mac. Someone also put a screen protector on the device and I was never able to get it off. It had a piece of human hair under it. The device would have been acceptable had it at least been a model I could download applications on.

Understand that the MacBook was used. It had a large slightly deep scratch on the top lid, and a small dent on the rear corner of the main body of the it along with other scratches through out. After it finish updating post entering the information required the MacBook did not work properly. I called Apple support and they assisted me with running an internal diagnostics and concluded the hard drive was corrupted. I was not able to check on anything else as it did not work. When people say to good to be true is an accurate statement in this case.

Got the laptop today and the sent a USB-C to USB-C charger for a MacBook Pro. The system is dead and even the current MacBook Air charger I have won’t work for this system. Might be a good system but is a $$$ paper weight at this point. Several others with the same issue. Not work the risk to save money. It will be going back for refund.

Did not come with correct charger. Would not send correct one to our home.

What a great MacBook! I purchased this as a gift. It does everything my daughters does for only a third of the price.

Not quite what i thought definitely not as described "refurbished". Dusty, scratched all over the unit and did not include a power cord. Called and was told it was an "accessory" and they could sell me one for $79. No thanks, my last purchase from Best Buy after many many years. Customer service did nothing and was rude as well

Bought as a gift for my daughter and she loved it!

works great. Item got here on time and as advertised.

Great price and performance. Performs the basic task efficiently.

It’s in good working condition, in great shape. I lovey it

A very good refurbished Apple MacBook. Wish it came with a manual. I also didn’t know that some apps aren’t available on it like the iPhone and iPad.

My nieces and nephew love the Mac books they received. It was a Christmas gift and they can’t stay off of it. Great customer service and fast delivery.

Better than my old laptop and a good price, but most of the keys for punctuation and symbols are not in the correct places. I've had to search to find what keys will produce the ones I need.

It is a 2017 model, so I expected it to work slowly. It does the opposite actually; it’s super fast and very reliable. 100% would recommend.

My kid was so happy. It was a great opportunity and a great product. No complaints at all.

It’s working all right for me and I appreciate that

It is great, and fits my needs perfectly. I have never had a mac before, but there are lots of tips and tricks to help you on your way!

I love it I recommend is like new when they have more on this price I get mores

Received this refurbished computer and was immediately happy with the physical condition. It was clean, no big surface wear and tear. It started up and I could walk through the steps to get it set up easily. The OS updated and the software I have installed all works fine. No complaints.

The computer arrived in very poor condition. Tons of scratches all over it. The keyboard was totally broken. I immediately had to bring the computer into geek squad to be looked at. Who evaluated it and let me know it could not be repaired my only alternative would be to return it. So that’s what I did not even 24 hours after the purchase. I hear horror stories of purchasing refurbished computers. I didn’t fret because this was Best Buy. Previous purchases were very good this has never occurred. Word of advice do not purchase a refurbished computer. You never know what you’ll get and you don’t want to end up with a purchase you regret like I did!