Customer Ratings & Reviews

overheats after an hour of use, very disappointed. The return period was only two weeks in which it worked fine. After 3 weeks it started overheating. very mad.

This is working out for my 17 year old son. He loves it. It is a little old but he is grateful to have it and it not be as slow as the Chromebook.

Was great laptop! Everything is working! Would definitely buy again and have my family check them out

Im pretty sure that my grandson is enjoying it so much

awesome product as always. could not pass up since it was part of the "Deal of The Day"

Great purchase, exactly what I was looking for and not too expensive with everything being so expensive nowadays.

Able to pick this up as a refurbished sale and could not be happier for the value we got on it.

Great people very helpful. Very easy to set up credit card

I am a first time MacBook user. This refurbished MacBook came in the proper packaging and super easy to turn on and set up.

They kept me waiting for 3 weeks and sent a Dell computer instead of the Mac Air I ordered. Arranged with agent to return it for refund as the wrong item, but bestbuy then refused to take return *because* it was the wrong item! They could have checked the different shipping weights to confirm the original mistake. BestBuy stole my money.

Just like new but saved so much money would for sure do it again.

Very slow and battery won’t stay charged. I am going to have to return it.

Not a good purchase and the laptop had continuous crashes.

Great buy as a refurbished item. No complaints. Perfect for the college student

Was disappointed it came with a big dent in it. I was unaware since I had sent it to my daughter who just told me a few weeks ago or I would of sent it back.

This is a terrible product. “Certified Refurbished” is a joke. Five weeks after purchase the MacBook started randomly crashing and became unusable. Best Buy only offers a two week return, and will charge for any repairs or maintenance on the device. They don’t stand behind the “refurbishing” at all. But at your own risk.

Always great service from best buy. My 3rd Mac from them!

Product description was a lie! Item actually older than described. Best Buy won't let you talk to anyone in the USA about issues, sent directly to the Philippines. Phone number for WHQ also sent to the Philippines, What a scam! NO MORE BEST BUY YOU SHOULD BE CALLED WORST BUY!

The refurbished MacBook Air was still being monitored by the former business - a school district. Best Buy was not able to delete the administrative rights. Had to return. Very disappointed.

It is not a touch screen and it runs slow not what he described in the store