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Customer Ratings & Reviews

Your price for this item is $239.99
The comparable value price is $1,299.99

Customer reviews

Rating 3.6 out of 5 stars with 74 reviews

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Rating by feature

  • Battery Life

    Rating 3.8 out of 5 stars

  • Speed

    Rating 4.0 out of 5 stars

  • Display

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

62%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished MacBook Pro's performance, price, speed, and like-new condition. However, some customers have expressed concerns regarding battery life, screen quality, touchpad functionality, and overheating issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 74 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Ooh i love my lap top so much!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really happy with my purchase! The sleek design and vibrant Retina display make everything look stunning, whether I’m working on projects or streaming videos. Performance-wise, it handles multitasking smoothly, and I haven’t experienced any lag even with multiple apps open. The battery life is impressive too; I can easily get through a full day of work without needing to recharge. The only downside is the limited storage. While 128GB is enough for my everyday needs, I can see it filling up quickly if you store a lot of large files or media. Overall, though, it’s a fantastic laptop for anyone looking for a reliable and stylish device for everyday use!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best Purchase Ever!!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase is one of the best that i’ve ever done. This macbook works perfectly and looks brand new for a good reasonable price. If you’re looking to get a renewed macbook for a good price that works brand new this one is it. Helps me get work done so much better than other computers.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    I ❤️ my MacBook

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading the reviews, I decided to roll the dice anyways and I’m glad I did. The laptop came in nearly flawless condition. The battery life is good. It runs quickly and I haven’t had any issues. The only letdown is, like other reviewers mentioned, it was advertised as a 2019 but is in fact a 2017.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best computer I’ve bought

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is very good for how it is it lets me run steam Minecraft and epic while I’m on face time it’s very good and for the price I’m glad I made this purchase

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Happy Wife

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great. Wife loves it. She needed her own personal MacBook. Made her very happy. The charger was sticky. Geek Squad could have wiped it clean.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Performance

    Rated 5 out of 5 stars

    Apple MacBook pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very good nothing wrong with it it is in good condition over the 3 years of owning it

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    This thing SUCKS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy it. Awful battery life and no longer supports updates. Got the m2 air and it’s so much better in every way, so I would recommend going for a MacBook with an m series chip instead of one with a crappy intel chip and garbage battery life. Oh, and it’s absolutely ridiculous that the fans on mine would ramp up and make it get so hot when I was only doing something as simple as web browsing, like seriously?! It shouldn’t do that just from simple tasks. This one shouldn’t even be sold as refurbished anymore.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life, Heat

    Rated 1 out of 5 stars

    THIS IS FAKEEEE BRO DO NOT DO IT, IT WILL B BROKEN

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AYEE DO NOT BUY THIS LAPTOP FROM BEST BUY THEY ARE FINESSING… I saw the bad reviews and thought maybe that wouldn’t happen to me… I picked up a day ago , it worked just fine… but after like a hour on it I noticed the battery was dropping mad quick but I didn’t pay it no mind then I noticed how hot it was so I got off, long story short I didn’t touch it till the next day(today) after work I pick it up and it’s still hot asf so of rip I’m confused like why is it still hot it’s been turned off??… I plug it up and its not cutting on , eventually it turns on but the battery doesn’t get past 1% they set this up whoever their manufacturer is is purposely selling computers that’ll work short term… ima just go to the Apple Store and spend the little extra bread… this was a waste of time… I was really happy with my purchase until now I’m so hurt about this…

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Can’t beat these prices!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You’ve got to be kidding me! I’ve been looking to step up my laptop game and elevate it back into the Apple ecosystem. Don’t get me wrong, my PC does things that Apple doesn’t do and my 2008 late model MacBook Pro served me well, until it didn’t work anymore. As I was searching for a replacement, this came on my radar and I couldn’t pass it up!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    MacBook 2017 edition

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came a week early almost in brand new condition works fine . Sleeping on this deal .

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Mac book 13 pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good I had the Mac book 13 pro more than a year , it still work good. It is for my boy do home work . I hope it can be using few more year

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Refurbished Product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing refurbished products always leaves some uncertainty and apprehension, however I must say that I’m very pleased with the performance that I have experienced. The computer runs faster than the computer I had bought at full price, and the description within the product before purchasing was accurate.

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 3 out of 5 stars

    Mostly Good, but I Returned It

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered one of these and overall the quality was very good; however, the one I received had a couple of issues. The screen looked good at first glance, but the colors were off and there was no way to correct them. It also had a couple of keys that was inconsistently working. I returned it to the local store.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very good product!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works amazing would definitely recommend, would buy this again

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat

    Rated 2 out of 5 stars

    Apple MacBook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer itself is great but, the battery definitely needs to be replaced. I can’t use it for longer than 30 minutes while I’m editing pictures with out it getting extremely hot and the battery just draining.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Do not do it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received the MacBook, and it turned on just fine, but when I went to plug it in, it was not charging. I went to remove the charger (which was not Apple brand) and it got stuck inside. I was able to get the piece out. I TRIED to return it to the store since it wasn’t charging and they said NO because it broke the warranty when the charger they game me broke off inside. I was then told by that person’s manager that he will accept the exchange this time, but do not buy refurbished MacBooks. Horrible customer service, and horrible decision to buy this on my part. I purchased two others for my children and the one came with the correct charger and the other one came with a different charger like mine did, and also does not work. Just do not do it. Save yourself some headaches.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    MacBook Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent product, that’s is easy to use, has great performance and amazing features.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    mackbook 2017 model

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    honestly the MacBook and power cord work well. the only thing is that the FN key came broken. hopefully that's covered with the 90 day warranty that comes with the purchase. this Mac runs just as great as my newer MacBook.

    I would recommend this to a friend
  • Cons mentioned:
    Touchpad

    Rated 4 out of 5 stars

    Good, but not clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, I haven't had any real struggle with having purchased a refurbished version! It was just super sticky and dirty when I got it. So that ... was gross.

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 3 out of 5 stars

    Cosmetic issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t wait buy and receive everything as seen , pretty good MacBook only returned due to minor cosmetic issues with screen turning yellow

    I would recommend this to a friend
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