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Customer Ratings & Reviews

$479.99
Save $1,320
Comp. Value: $1,799.99

Customer reviews

Rating 4.1 out of 5 stars with 92 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are satisfied with the performance and condition of the Geek Squad Certified Refurbished MacBook Pro. Many have reported that the touch bar works well and the speed is noticeably fast. The battery life, however, seems to be a concern for some customers. Overall, customers find it easy to use, and are happy with the storage and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-92 of 92 reviews
  • Rated 1 out of 5 stars

    Was it even tested or inspected?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my daughter for Christmas and when it finally came time to set it up, we couldn’t even login. So then I had to take it to geek squad to get it serviced and it cost me $100 for them to reinstall iOS. It wanted a username and password to log into an unknown Wi-Fi. Seems to me like it was never even reset to factory settings. 

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy it new, not refurbished.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this computer refurbished from Best Buy. The computer can barely run anything that's not Safari - hugely disappointing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t Recommend

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had laptop for 5 months and completely stopped working went completely black. Gonna be the same price as the laptop itself just to fix. Highly do not recommend. Just buy the brand new laptop, not worth wasting money on a “refurbished” laptop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did ok job

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the computer with a dent in it. Never dropped it stopped working after 6 months. Went to Best Buy to see if they could fix it and they said there was nothing they could do.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid!e

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen was damaged when I received it and it only got progressively worse. It started to flicker to the point where it was unusable.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great laptop and it runs pretty well so far. I have noticed the keys stick at times and it can run hot, but you can't beat it for the price I paid.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    MsMaam

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth and everything is easily accessible. I was able to fine accessories to protect my keys, screen and a case for the laptop itself. I love this new computer and it was only $150 more expensive than the Dell I had previously.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my son and he loves it! He likes that it is small enough to travel with and plans on using it for his seniors year of high school and into college.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    MacBook Happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't be happier with the refurbished MacBook. Fast delivery as promised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop if you're looking to save money..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not new. Also had previous company info on it. It does what a computer should

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    So disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so upset, I have had my MacBook Pro for 3 months and it just started shutting down randomly shortly after start up. I took it in to our local Geek Squad and after a quick diagnostic they said it will need to be shipped off. I had to pay $80.00 to send it in even though I am a Best Buy Total member. I just received an email that the repair will be $684.75 which is almost what I paid for the unit in full as it was a refurb. JUST THREE MONTHS AGO!!!! If the product doesn't work, why resell? Bad business! I am sick!

    No, I would not recommend this to a friend
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