Customer Ratings & Reviews

I paid good money for a used laptop, but after a month, I realized the battery wasn't holding its charge. This didn't just start happening. At least they could have changed the battery. I wouldn't recommend anyone buying any certified refurbished from Best Buy; it's not refurbished you are paying for the title Mac Book Pro.

I've been stuck in a loop of signing into the MacBook Pro, it asking me to change startup disk or continue, then it reboots. No matter what I choose, the loop continues. Geek Squad online didn't even ask me to try anything, they immediately told me to go into a BB store. So I went to BB store to see Geek Squad in person and they were NO help. I told them what the loop was, and after one sign-in and reboot, they said "oh, it should be ok now," even though I explained that this has been happening and is a part of the loop. So, no, it wasn't ok, and the loop continues. They told me to contact Apple. Apple online and phone support at least had me try different things, but the computer still won't get out of this loop. I then contacted BB again just to see if I could return this non working computer even though it's outside of the return window, and that was a "no." What a nightmare! I don't recommend buying Geek Squad certified refurbished computers through Best Buy. What a joke and waste of time/money!

Battery life is excellent speed is excellent display looks crystal clear

Everything has been great, very happy with the Laptop and very smooth.

Great Lap Top at a Great Price. Love the large screen AA+++

Started right up. Looks beautiful. Screen is immaculate. Great purchase. So glad we found this one at Best Buy

Perfect service , and the product with a goof shape and condition

Excellent for school or just for regular every day use.

I had to return it right away because it was associated with someone else’s Apple account and I cannot get past the initial setup. It looks like it would be an excellent computer if I could actually use it.

My "refurbished laptop" came with major eternal damage, including an actual DENT in the external shell. given the deal I got, I tried mot give it a chance, however its been having other hardware problems also. I am incredibly unhappy and will be seeking a complete refund, and have already bought a new laptop from blackmarket, id recommend anyone else save your time and money and do the same. this should have been sold as a used laptop, in fair condition at BEST, shame on you Best Buy!!!

Waste money battery is not good it need charge cable all the time

Condition is a little less than described, the price point did not match condition

Good and very solid macbook pro for avarage students.

The display and size of the MacBook Pro is astonishing. Watching Apple TV on it is excellent.

I would not purchase refurbished again. The laptop was overheating and would not even allow me to download the needed software. I sent it back the next day.

Technician Kelly took care of my login problems and reset the drive for me. Excellent service; 5 Stars.

The machine even did not boot. It was an additional pain to go and return it immediately. Kind of brought down my esteem on ‘geek squad certified label’

Indeed great value for this hi-end MacBook Pro. I love the little touch screen on keyboard. Unfortunately, the new MacBook Pro Apple silicon M1 and M2 16” screen don’t have it. I was wondering why?

So far it has been working very good. I was able to take advantage of the Florida sales tax abatement that was offered for a limited time.

Great product and services I love this place it’s my go to always!!