Main Content

Customer Ratings & Reviews

Apple - HomePod - White-Front_Standard

Apple - HomePod - White

Model: MQHV2LL/ASKU: 5902411

Customer rating

Rating 4.6 out of 5 stars with 2235 reviews

92%
would recommend to a friend

Expert rating

Rating 3.7 out of 5 stars with 32 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-9 of 9 Reviews mentioning:
  • Rating: 5 out of 5 stars

    Great sound

    Posted
    City360
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great sound. My one complaint is that Siri sucks on picking up other than simple voice commands and I don't like that the system is closed to other music services. Other than that, the technology is worth the price.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Sound is Okay

    Posted
    Wiggs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought two of these speakers as I am an Apple enthusiast generally. The fidelity and sound quality is OK but, they sit side by side with some Genelec 5" monitors, which are much more transparent and clear than the HomePods. The integration is a bit buggy and the voice recognition is also buggy. I have been in the middle of an important conversation and they HomePods start talking back. I am generally happy with them but I expected higher fidelity, but I am comparing them to professional monitors costing twice as much.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Too many compromises and lack of compatibility

    Posted
    WMcK
    • My Best Buy® Elite MemberElite Member

    The HomePod is not ready for prime time. I foolishly thought this would replace my Echo. But it currently doesn't work with the Harmony remote, so I can't control my television with voice commands. It doesn't control my Nest thermostat or Dyson air purifier. It won't play Pandora and doesn't allow Bluetooth connections, and it won't play the CDs I've loaded into iTunes or songs purchased from Amazon-it will only play songs purchased directly from iTunes. The restrictions are ridiculous. I don't care if it sounds better when it does almost nothing I need it to. I've been a huge Apple fan all my life, but this is a big miss.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent sound, attractive smart speaker

    Posted
    DogseesgoD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The HomePod sounds and looks great! I use it primarily as a speaker, but have found it to be convenient for checking weather, time, telling jokes and so on. It is very cool that I can ask a question from another room, even with some music going, and the HomePod responds. We don't have any HomeKit automation items yet, but it seems like controlling them with HomePod voice commands should be a snap. I only have two complaints. 1) We have heard random sounds from the HomePod when it should have been not in use. The first was a kind of electric pop sound. It was startling (we were sitting near it) but there was no apparent harm to the HomePod. This has happened only once after about 4 weeks of use so far. I read about other reports of this pop sound. Maybe it is the result of a software update. Recently, I picked up a second HomePod. After just a week of use so far, it has (I think) emitted a 1- or 2-second high-pitched tone one morning at 3:30am three times about 2 minutes apart. In this case, I am not certain it was the HomePod because I couldn't reach the HomePod quick enough to be sure, but everything else downstairs checked out fine. Again, I suspect the sound resulted from a software update. I expect Apple will resolve the sounds I described. 2) We have an immense iTunes library of both music we have imported from CD and purchased via iTunes. For many years I have used the Remote app to play music from our shared iTunes library and output to speakers around the house connected to Apple TV or Airport Express. So, it would be super convenient to ask HomePod to play music from my iMac shared iTunes library. But, you cannot start music by voice command unless you subscribe to Apple Music (maybe this will change). However, once you manually start music in your iTunes library, you can ask HomePod to skip to the next song or adjust the volume. That's nice.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not all that

    Posted
    DemocraticUnderground
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Pros: - Sound quality is great; far superior to my existing Echo. - Product feels high quality, all the way down to the fabric textured power cable. I'd have been upset if this came with the generic Apple plastic white cable that inevitably gets dingy/yellow and begins to fray. - You can use other music services outside of Apple Music (via AirPlay), just not natively. I'd prefer natively, but listing this as a pro because I have seen some misleading posts saying services like Spotify cannot be used at all. That is incorrect. Cons (most regard it severely lacking as a smart speaker): - Cannot set multiple timers. Especially when cooking, I'll often have multiple timers going on my Echo. - Inability to recognize different people. This one is especially annoying if you want to be able to receive/send calls or texts through the HomePod. The speaker is linked to my phone. Even if I'm not around, anyone with access to the speaker can send or receive messages from me (if the option is enabled), despite the fact they are not me. My options are to either disable the feature entirely, or be aware that anyone (friend or family) who is near the HomePod, would have unfettered access to my messages/calls. - Siri in general is lacking. For instance, if I ask Siri if it is going to rain, all I get is a "yes" or a "no". If I ask Alexa the same thing, I get a percentage chance of rain and expected amounts. Several other instances, but just one example. - No ability to use other music services (i.e. Spotify, Tidal, etc.) natively with the device. As listed above, it is doable through AirPlay, but this comes at the cost of more in depth voice commands. - Was foolishly hoping the Nest would become HomeKit compatible since Apple made HomeKit authorization digital now (no longer requires physical hardware). That is not the case. Another thing to keep in mind, Apple's control over smart home items is limited to HomeKit devices. More may come soon with recent changes to HomeKit, but if you have anything from Google (like the Nest) don't get your hopes up and factor into your purchase decision.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    HomePod is for me, sorry Google Max.

    Posted
    SaintJMV04
    • My Best Buy® Elite MemberElite Member

    I started out with a HomePod. Eventually, I caved after reading all of these reviews on the Google Home Max and returned the HomePod to purchase the Max. I ended up regretting it of course and went right back to the HomePod after just over a week. The Google Home Max certainly feels premium and it sounds great if you sit right in front of it, but that's not ideal when moving about the home/room. Also, in the space allocated in my room, it just didn't look or sound right. The speaker sat on a desk in my room (reference photos) and then angled across the room to another much larger corner desk. The sound was inconsistent, but very pleasant if I sat directly in front of it. I enjoyed interacting and learning various aspects of Google Assistant. indeed, quit a bit more enjoyable to use than Siri outside of basic commands. I also appreciated that there was a lot of smart home support and that I could purchase cheaper Home Minis to set around the house and not break the bank. I had planned on even converting to an android phone just for better support with Google Assistant and the pursuit of a smart home (glad I didn't, actually upgraded to the iPhone X instead of S9 after ultimately deciding on the HomePod). Well, the Google Home Minis could hardly respond or hear me with music playing (they performed fairly well in a silent room). Unfortunately, the same occurred with the Google Home Max. Voice commands became a disappointing chore and I didn't like walking up to the speakers and strategizing how they could best hear me to respond since they were hit or miss when the speakers were actively playing sound... this was the fatal flaw for me. Yelling at the speaker while playing music to get a response was ridiculous. Also, there's no text support as of yet with the Google Home Max. Siri offered text support and I use it fairly regularly. I would appreciate it if the HomePod added support for initiating calls by voice as well. I also liked that Google could differentiate between various users. At the end of the day though the HomePod won my heart with such effortless and seamless use. I enjoyed being able to talk with a normal tone and use commands with Siri hearing every word while I studied to soft music, added reminders, requesting business close times and phone numbers to local stores/restaurants, giving basic calculations, listening to the news or just jamming out to an upbeat song. Another refreshing aspect of the HomePod is that it just sounds consistently amazing anywhere I am in the room and that's an all new experience for me with any sound system. It also looks descent nearly anywhere I place it due to the circular/tubular design. I appreciate not having to angle/position it. Ultimately, I choose HomePod because it just works, and it works well as a music player that can share basic info, text, set reminders/timers. My impressions were that Siri is borderline mindless compared to Google's AI, but Siri is dependable, understands me the first time and works flawlessly and beautifully with what she does do. She does most of the basic tasks I need. There may be hope for Siri in the future in regard to the lacking intelligence. Apple most certainly has the financial resources, won't sit ideally by, has the manpower to improve Siri in due time. I ask Apple to improve these things: A more interactive and intelligent Siri. Add ability to add events to a calendar. Add support for multiple users. Cheaper speakers for smart home use. Add the ability to call out with voice commands.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Impressive

    Posted
    Monergist123
    • My Best Buy® Elite Plus MemberElite Plus Member

    This speaker sounds amazing. I've a full Sonos 5.1 (Playbar, subwoofer, and two Sonos 1's) setup in my living room. Last night, I brought the HomePod into the living room to do a side by side test. While the $350 HomePod is not as good as the $1800 Sonos surround system, it really held its own. Unsurprisingly, the Sonos offers more separation of sounds. There's over a dozen combined tweeters and woofers in the setup, physically located throughout the room. In spite of the HomePod's distinct disadvantage, it still sounded good in comparison. I was expecting it's sound like a transistor radio next to the Sonos system, but it didn't. There's a $1400 difference between these systems, but the sound difference doesn't sound like a $1400 difference. It sounds like maybe a couple hundred dollar difference. The great thing about this speaker is how it can get loud without sounding like it's getting loud. The tones stay clean and undistorted. Thought it's one speaker, it distributes the sound throughout the room. If you were blindfolded, you could certainly tell the sound is coming from one point, but that's always the case unless you have a surround system. I've also owned the Google Home Max. I liked that I could get a family plan for Google Play Music and not really pay any more per month because we're also Youtube Red subscribers. One less subscription in my life is a good thing. However, the Max almost never worked as advertised. I was constantly on the phone with support, who did a valiant job trying to fix my problems (the speakers would no longer take casts from my phone, music uploaded to the Google servers wouldn't play via voice commands, and multiroom was intermittent). On the sound front, the Google Home Max sounded great playing anything with lots of bass. If you're into dance music, rap, RnB, etc., and don't mind the bugs I've listed above, then maybe the Max is for you. My main complaint with the Home Max sound was that it sounded loud, even if it wasn't turned up all the way. I'm tempted to say it overplayed the mids, but I'm not a true audiophile. Maybe that's why I didn't think it sounded that great playing rock/metal/jazz. I've found the HomePod matches the Max in those categories of music, while soundly bettering the Max in playing rock, classical, and jazz. People make much of the Max's bass, but I think the HomePod delivers a better bass with less distortion, especially at loud volume. Now, there's Siri. She's a mess at most things. However, when it comes to getting music to play on the HomePod, she's quite good. Google Home and Alexa might know more, but Siri is better than both of them when it comes to responsiveness for playing music. When I had the Home Max, I'd have to yell at it in the morning to turn off my alarm (I also had white noise playing in the room as it helps me sleep). You have to speak about as loudly with the Home Max as the music it's playing. With the HomePod, I can whisper for her turn off my alarm and she gets it. Would I ask her for directions, or who's playing in the game tonight? Or add an event to my calendar? Or set multiple timers? No. I'dn't. She's not that smart. But, asking her to play a song from my music library or shut off an alarm? Absolutely. Much has been made of the fact that HomePod doesn't "support" Spotify. However, that's only true in the sense that you can't voice command Siri to play your Spotify playlist. You can play media from any app that supports Airplay. That includes Spotify, Audible, podcast apps, and even Google Play Music. Much has been made of the fact that HomePod doesn't support Bluetooth, to which I say, good! Bluetooth is a horrible technology, and anyone who's struggled to get their phone to play nice with the Bluetooth setup in their car knows exactly what I'm talking about. Airplay is a much superior technology and Bluetooth should go away. I'm giving 5 stars because I'm completely satisfied with my purchase and plan on getting more of them in the future (I've two right now). It's not a perfect speaker, but it does what I want it to do without hassle and it does it well. Pros: - World class sound for a small speaker. - Attractive design. - Easy setup. - Works as advertised without constant calls to customer support. - The speaker has great ears and can hear you whisper commands. - Executes music related commands extremely well. - Doesn't support Bluetooth but executes via Airplay flawlessly. Cons: - No multiroom yet. @@@@@@@@ Apple has promised it in Airplay 2) - No multi HomePod stereo. @@@@@@@@ Again, promised in Airplay 2) - Siri is a poor excuse for a personal assistant. It can't make calendar events or multiple timers.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Buying My Second One...

    Posted
    MrWhoMe
    • My Best Buy® Elite Plus MemberElite Plus Member

    Enjoying my first one so much, I just ordered my second. Let's get some of the hyperbole out of the way and address the pluses and minuses objectively... 1. This is a fantastic sounding compact/smart speaker. It's not the end all/be all of speakers. For its size and purpose. . yeah. . It's great! 2. The homepod is meant for room filling sound and does it VERY well. The HomePod actually sounds better the more you move away from it as it analyzes its surrounding. Listening close to it in a store will not show off its audio capabilities. 3. Siri easily detects your requests without shouting. 4. It works very well with Homekit in controlling smart home devices. The Minuses I'll lump them all together. Siri is not so smart, promised functionality at launch are not there "yet", voice recognition would be great as well as making calls from the speaker. I could go on. It's just impossible to not add any one thing that can't be addressed with software updates. Some will come sooner. Some will come later. Some may never come. Bottom line is the hardware is exceptional and the software good enough that the HomePod will continue to improve over time. Five+ stars as a speaker/music player, 2.5-3 for smart capabilities. Solid 4 as it now stands overall.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great Sound; Limited Functions

    Posted
    Krahnin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Pros: - Sound quality is great; far superior to my existing Echo. - Product feels high quality, all the way down to the fabric textured power cable. I'd have been upset if this came with the generic Apple plastic white cable that inevitably gets dingy/yellow and begins to fray. - You can use other music services outside of Apple Music (via AirPlay), just not natively. I'd prefer natively, but listing this as a pro because I have seen some misleading posts saying services like Spotify cannot be used at all. That is incorrect. Cons (most regard it severely lacking as a smart speaker): - Cannot set multiple timers. Especially when cooking, I'll often have multiple timers going on my Echo. - Inability to recognize different people. This one is especially annoying if you want to be able to receive/send calls or texts through the HomePod. The speaker is linked to my phone. Even if I'm not around, anyone with access to the speaker can send or receive messages from me (if the option is enabled), despite the fact they are not me. My options are to either disable the feature entirely, or be aware that anyone (friend or family) who is near the HomePod, would have unfettered access to my messages/calls. - Siri in general is lacking. For instance, if I ask Siri if it is going to rain, all I get is a "yes" or a "no". If I ask Alexa the same thing, I get a percentage chance of rain and expected amounts. Several other instances, but just one example. - No ability to use other music services (i.e. Spotify, Tidal, etc.) natively with the device. As listed above, it is doable through AirPlay, but this comes at the cost of more in depth voice commands. - Was foolishly hoping the Nest would become HomeKit compatible since Apple made HomeKit authorization digital now (no longer requires physical hardware). That is not the case. Another thing to keep in mind, Apple's control over smart home items is limited to HomeKit devices. More may come soon with recent changes to HomeKit, but if you have anything from Google (like the Nest) don't get your hopes up and factor into your purchase decision. Conclusion: Overall, the speaker is great, for a speaker. As an introduction to a smart speaker? Not so much. I'd only recommend this (currently) to users who are subscribers to Apple Music, primarily use Apple mobile devices, and who have HomeKit enabled devices. Many of my complaints can be resolved via over the air software updates. However, I'd say don't buy and wait for that to happen, wait for that to happen and THEN buy. Apple is far less likely to address these complaints if they get solid sales of the device out the door.

    No, I would not recommend this to a friend