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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2905 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are delighted by the iPhone 11 64GB's camera quality, ease of use, and battery life. Many appreciate the screen size and find the device's performance satisfactory. However, some users miss the home button and find the phone heavier than expected. A few also reported challenges with face recognition, particularly while wearing a face covering.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 2,905 reviews
  • Rated 5 out of 5 stars

    Great service and very professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went in to buy a new I Phone and being 69 I had no idea which one to buy. The salesman spent plenty of time with me and explained the different models and let me know which one I should buy. I am very happy with my new phone. Thank you.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone was hard to activate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get number transferred and service working for a few day but Best Buy was good and phone is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my girlfriends phone that I got her she loves it as like with my midnight green one finally the iPhones came in our favorite colors, she also loves to show it off when possible especially since we have clear cases and cases that show the camera housing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to navigate. Photo quality is amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was such a painless experience going into Best Buy. Unlike Verizon, I didn’t need an appointment. I bought my new iPhone 11 on my Best Buy card with 18 months interest free. I had my new phone within 30 minutes. Highly recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beautifal screen and great build quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, fast, takes great photos. Sort of miss the physical home button though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A new change

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to upgrade my phone, my last one was getting old and the updates were killing my phone. Getting this new phone just makes things a little bit better regarding the things I do and I felt that it was about time to get a new one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Apple iPhone 11 PRO MAX

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally an iPhone with a great camera! Facial recognition, colors, are also a plus.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Easy to use. Easy to transfer accounts from my old phone to this one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Why did I switch?

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the 11 much better than 12, wanted to go get another 11!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Times

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep fighting voices in my mind that say I'm not enough Every single lie that tells me I will never measure up Am I more than just the sum of every high and every low? Remind me once again just who I am, because I need to know

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New IPhone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the new IPhone 11. Had much difficulty getting it to work and had to go back to Best Buy a number of times. Still trying to get the phone (or Apple.com) to recognize my Apple Care. Have spent over 24 hours with both Apple and Best Buy and it still does not recognize the phone. Since I had a much older IPhone, it takes a lot of time to figure out how things work. Best Buy employees have been extremely helpful through all of this.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Red Iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the new IPhone 11. Had much difficulty getting it to work and had to go back to Best Buy a number of times. Still trying to get the phone (or Apple.com) to recognize my Apple Care. Have spent over 24 hours with both Apple and Best Buy and it still does not recognize the phone. Since I had a much older IPhone, it takes a lot of time to figure out how things work. Best Buy employees have been extremely helpful through all of this.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    I still prefer Samsung

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered two of these for Christmas for my boys. shipping was delayed by several days, but still got here in time. Pricing is better than verizon. Also, I'm not an apple fan because the durability is lacking compared to my Samsung. My Samsung is still in perfect shape and both apple iphone 8s were cracked on the back, charging port broken, and speakers broken. I'm hoping the iphone 11 will last longer than the precious models.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mom

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice phone and easy to use. It’s a great replacement to my old phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this upgrade from my old iphone X. Works great so far and good quality photos

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Sunny Yellow Color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new iPhone and the yellow color. What I don't especially like is that it is larger, and I have arthritic hands and fingers, so I'm a bit anxious but otherwise, I love it - the interface is so much better than my iPhone 8 :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New red phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last phone was a "7" so it was time to move up. Decided on an "11" because 1 got a good price and it was an improvement ocvr my old phone. Great color red and a clear case so I can see the color. Happy with my choice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    its an iphone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does all it sells itself as pretty well. Camera is amazing! just so crazy expensive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bday Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 14 yr old loves. If he could write this review, I'm sure it would exceed the word limit. I prefer to purchase phones from BB over VW because of discounts given upfront and option to pay in full instead of monthly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone 11

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the Iphone 11 but many many new features to figure out.

    I would recommend this to a friend
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