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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2905 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are delighted by the iPhone 11 64GB's camera quality, ease of use, and battery life. Many appreciate the screen size and find the device's performance satisfactory. However, some users miss the home button and find the phone heavier than expected. A few also reported challenges with face recognition, particularly while wearing a face covering.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 2,905 reviews
  • Rated 5 out of 5 stars

    Phones and upgrade phone plan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone carrier was having difficulty with specific details. Best Buy stayed right with it- helped them sort it out and gave me specific instructions when I called them- worked like a charm. Thank you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Iphone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good iPhone. Pretty much same IPhone with some new features. Easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great! The camera is amazing ! It makes taking pictures more fun!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11 clear case

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a clear case for my red iPhone 11. It’s perfect. It cradles all edges of the phone so that if I drop it, it will not damage the edges. I would recommend this product. Great price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good camera quality.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good uplift from my previous 6s phone. Big screen with high resolution.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for teenage son as an upgrade. He is happy with the features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic phone, was a replacement for a android phone. I like to switch back and forth between both phone brands. I have no loyalty to either manufacture, just like to try out the newer versions when they come out.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Apple 11 Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first apply phone. Used sumsung android before. I like that this phone does not have the curved screen. With the other screen kept launching apps when taking it or putting it away in the belt holder.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone for my son and I like it better than my IPhone 11Pro...it doesn’t have the wide angle lens, but I rarely use that anyway. Wish I had gone with this version that is so much less expensive!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy iPhones. I would never consider an Android. The last time I bought a phone before this iPhone 11 was 12 years ago when I bought my iPhone 6 Plus. I hope it lasts as long as that one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    East or West Apple I phone is the BEST!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my New I phone! I was waiting for a long time to get a new Phone. Finally got it. East or West Apple I phone is the best!!!! Thank you Apple. Thank you Best Buy!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I wasn’t happy about replacing my last phone after 2 years I LOVE this phone! Great feature, great screen and the keyboardless typing is great!! I have not starting exploring the 2 cameras yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love apple products, so easy to keep music, pictures, etc all together. I had the 7plus and didn’t want to spend that much for the larger screen again. Got this on a Black Friday sale and it’s been good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very useful(:

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My girlfriend this new iPhone is dope and works great! shes able to transfer all her files and whatnot very easily back and forth between her phone and MacBook so she loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy transition from old I phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Should have done it sooner. There Verizon specialist was so knowledgeable and helpful, and very patient explaining all the features. I will buy all of my electronics at Best Buy now instead of phone stores.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Everything is great, but the screen is average.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as good as the pro model. great camera, great specs, worth the investment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    What you expect from Apple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, but a larger price tag. Purple color is really nice and not overly "purple". Phone is larger than older iPhone versions so that takes some getting use to. Picture quality is pretty good. If you are an Apple user, then this is still a good product. Side note: You do not get Best Buy Points from the purchase of Apple Products. Bit of a bummer :/

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Takes great pictures & videos

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the 3 cameras. A little bigger than I wanted but I’m getting used to it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of Bells and Whistles

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My teenage son got this phone. It's a great phone, but lots of bells and whistles and probably more than he needed, but it gets the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Switching phones was never easier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy had the best price on this phone and their set up of the new phone was easy and done in no time. My daughter loved that all her pictures were transferred from her old phone within a matter of minutes.

    I would recommend this to a friend
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