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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2905 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are delighted by the iPhone 11 64GB's camera quality, ease of use, and battery life. Many appreciate the screen size and find the device's performance satisfactory. However, some users miss the home button and find the phone heavier than expected. A few also reported challenges with face recognition, particularly while wearing a face covering.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 2,905 reviews
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met our expectations for battery life and ease of use. Great service from the BB store rep. Answered all our questions and installed the Zagg shield efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was torn between this one and the Pro but I'm so glad I got this! Love the mint green color and the camera and battery life are a great upgrade from my old iPhone 7 Plus

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great iPhone 11 for a teenager

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 16 year old daughter loves the Purple color and 128GB hard drive. For the price the regular iPhone 11 is a great value at around 800 dollars. She excited and I'm happy with the ease of buying online, picking up curbside at Best Buy, and easily moving from her old iPhone 7 to the 11 with Verizon! Thanks Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Truly exceptional!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tremendous improvement over an iPhone 6+! Great battery life, and ease of use. Our a Best Buy representative did an exceptional job! Would recommend Sara for any phone purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera my niece loves it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is really good and affordable for us to buy for our kids in school. The camera is pretty nice the set up is easy to use and the quality of the phone is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the pictures this phone takes. I love iPhones so easy to use battery life is great and the speakers seem to have higher volume than my other iPhone. i recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone, performs much better than the Android

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the iPhone 11. Camera is good quality. The phone replaced an Motorola Android, it outperforms the Android in every way, especially ease of use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flawless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightning fast processor. My emails, reports, PDFs, app updates, everything! downloads so quickly. There is nearly zero wait time for apps that I have had to wait between 30 seconds and 2 minutes for my XR that I traded in. Camera: the HD features of the 11 are pretty much useless if your subject is farther than 8 feet away. Also, depending on the angle of capture, faces of people can appear slanted or warped if they are on the edge of the shot; I understand this is hard to escape, due to the tiny lens creating a “walleye vision” effect just from the light passing through it. Physics is still unarguable, despite our digital prowess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with phone purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use iPhone 11. Still getting familiar with iPhone 11. Upgraded from a iPhone 6. Glad Best Buy had a good sale going on so I could afford to purchase. Takes great pictures. If your concerned if it will be a big change in how it functions just go online and people explain all the things this phone can do or ask your sales person at Best Buy. Sean was our salesperson and he was very good at explaining what iPhone 11 does and Transferring our information from other phone. Process buying and transferring information was quick. He went over Protection care and additional items to buy but wasn’t pushy trying to sell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely Love my new iphone. Much better pictures than past models. It was Very easy getting everything switched from my old phone to the new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my phone. Easier than l thought to use. It takes excellent photos. I am still learning all the features. I like the facial recognition and the screen size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use and activate

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iphone11 is great update from my iphone6s. It has all the storage I need. Love the swipe up feature and the fact that it is waterproof. Very user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from an iPhone 7, took a little adjustment. Very fast, doesn’t freeze up. Able to watch Netflix and respond to text messages. Love that feature!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iPhone 11 is very responsive, does everything I need it to do and more. The battery life seems to be very good and will last me all day even when using the phone heavily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone! It feels sleek in your hand, has a great camera that takes excellent photos, and navigates smoothly between multiple apps all running at once.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an iphone 7 to the iphone 11. Took sometime to get use to but its amazing. Camera quality and speed are amazing. Apps and graphics make it looks so unique.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from 7 and the new navigation was very intuitive and so easy to use. Love the new camera and battery life is amazing. In store pickup was so fast and easy to!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple does not disappoint. I thought I’d hate Face ID but it’s actually great and works very quickly. Less typing and I love that. Camera is also awesome as per usual.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Are used to be an android yeah but after switching over to the iPhone I’m never going back. Screen size is perfect And much easier to navigate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional camera and more

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 11 is the best yet. It has an amazing camera, the computing power of a desktop computer and the portability of a thin phone. I recommend it to all.

    I would recommend this to a friend
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