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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2905 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are delighted by the iPhone 11 64GB's camera quality, ease of use, and battery life. Many appreciate the screen size and find the device's performance satisfactory. However, some users miss the home button and find the phone heavier than expected. A few also reported challenges with face recognition, particularly while wearing a face covering.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 2,905 reviews
  • Rated 5 out of 5 stars

    Excellent phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of great features and perfect size! I upgraded from an iPhone 8 and am very pleased with my new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is so cute and the phone works flawlessly. I would expect anything less from Apple. I normally order all my iPhones from Apple directly but this time I ordered this phone originally with my carrier, Verizon, but it was back-ordered. Thank goodness for BestBuy because I received my device in a swift 3-4 days and got a better price on my AppleCare+ Thief and Loss plan. I adore my phone and I am really considering getting the nest latest iPhone in October from BestBuy as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! It’s very easy to use and very stylish. The camera is an upgrade from previous models and takes very clear pictures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone yet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best iPhone yet. I like the Face ID feature. Physically smaller than the 7 Plus that I used to have, but the screen is larger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just upgraded from the iPhone 7, and I’m extremely pleased with this phone. Clear display, fast processing and red battery life!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone11 is amazing. It is worth the upgrade. Easy to use. The camera is incredible. I upgraded from an iPhone 6. I love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone for my mom and she loves it. The camera is amazing and its very fast. The only downside is that I can't believe that apple still only puts 64GB on their phones with no expandable options so i ended up needing to upgrading her iCloud storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cell Phone!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife is very happy with the 11. Good quality pictures and very easy to use. Apple always makes a solid product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter broke her screen on her XR. After talking to the Geek Squad and a sales guy, they convinced us to not put any extra money towards the XR and to upgrade to the 11. It made sense because the screen replacement was $200, so instead of fixing the old one, we put that money towards a new one and were told that we would be able to trade her XR in with the broken screen. Ordered the phone online and it arrived one day earlier than promised! Happy kid and a happy mom.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still getting used to it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone replaced an iPhone 5 that was 6 1/2 years old. I loved that smaller phone, but the battery was just getting weird. I would lose 80% of my charge in just five minutes. This phone probably has way more features than I will ever use. I'm still getting used to swiping it, instead of hitting a home key. Sadly, it no longer fits into "pockets" in my Baggalini purse, so now it's just in the main compartment. Therefore, I bought a screen protector because I think it's more vulnerable now. I also wasn't used to the fact that it turns on automatically whenever you touch it. I was worried I would wear down the charge. But I do see the benefit of being able to check the time without clicking anything. The overall huge benefit is that, since I don't use it much, I don't even have to charge it once a day! I guess it was just time to say goodbye to my trusty 5! :-(

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from iPhone 5 to iPhone 11 and so far so good the camera is great and the bigger screen is even better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better then the 12

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Bought it on sale before the 12 came out and it has better camera and battery life then the 12.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, camera great! Easy to use and my transfer was easy as well. And cheaper to buy from Best Buy then at Verizon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphoe

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is very fast and it has great graphics. The camera is very good. A good value for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another grape phone from Apple!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other great phone from Apple with improvements and the camera and battery life. You just can't go wrong with Apple products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Competive price and great phone....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an older iphone and updated to this one. Great battery life and seems much faster than my older phone....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall great phone and like the camera.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone exceeds my expectations. Great ease of use. I like it with the case I bought. The camera is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new phone with easy to use features, great sound, color and feel. So smooth....the screen is like silk.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an iPhone 8. The performance and battery life are great. The physical increased size was a bonus as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is great. Good battery-life, camera is great, i think its one of the best iPhones apple ever produced.

    I would recommend this to a friend
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